The short-term effect of store-level promotions (weekly flyers, radio and outdoor advertising) on grocery store choice is investigated. We estimate household-level multinomial logit (MNL) models of store choice on panel data, using promotional variables, loyalty, and moderating variables. The...

This work aims to understand the consumers’ attitude towards the brand names changes by analysing the brand representation evolution through three processes of changeovers: merging, substitution or rupture process. The study uses a before-after experimental design on two real brand changes and...

This paper aims at understanding whether firms should engage in CSR communications towards consumers, or let independent third parties do so. A generalisable sample of 275 adults participated in an experiment, manipulating third-parties credible information (positive information, negative, or...

As diversity in the marketplace increases through immigration, examples of intolerance, confrontation, and even violence by nationals toward immigrant small business owners have begun to appear in popular press worldwide. This study examines how a simple and potentially unintended service...

This issue contains a reinterpretation of the pleasure-arousal-dominance (PAD) model that states only pleasure is pertinent and that cognition precedes pleasure (see Massara et al., 2010). However, such a reinterpretation of the PAD model, in which emotion is a simple signal of the need for an...

Customer satisfaction has a major influence on customer loyalty and knowing its determinants enables the manager to improve his quality of service and the customer lifetime value. Nevertheless, customer satisfaction is the result of a service encounter whose characteristics are numerous and...

Le point sur les spécificités du marketing de la santé et sur ses similitudes avec le marketing des produits de grande consommation. Présentation des différents types de produits, du cadre juridique de leur commercialisation et des différents acteurs du marché. Description des étapes...