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Customer participation and citizenship behavior effects on turnover intention
Revilla-Camacho, María Ángeles; Vega-Vázquez, Manuela; … - In: Journal of Business Research 68 (2015) 7, pp. 1607-1611
Recent marketing literature highlights customer participation role in service delivery. Prior research focuses on the organization and employees. However, no studies analyze this role's consequences for customers' turnover intention. This study presents two hypotheses relating participation...
Persistent link: https://www.econbiz.de/10011264168
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Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments
Schumann, Jan H.; Wünderlich, Nancy V.; Zimmer, Marcus S. - In: Schmalenbach Business Review (sbr) 64 (2012) 2, pp. 141-165
Although professional service providers increasingly deliver their services globally, little is known about cross-cultural differences in customers’ motivation to participate in service production. To address this lacuna, we survey a total of 2,284 banking customers in 11 countries on their...
Persistent link: https://www.econbiz.de/10010548165
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Regards sur la co-production du client : comment les entreprises nous font-elles participer ?
Cadenat, Sandrine; Bonnemaizon, Audrey; Benoît-Moreau, … - Université Paris-Dauphine (Paris IX) - 2013
Consumer participation in the different steps of products or services' production process is developing following many directions, from the most ordinary to the most creative ones. In this context, the present paper tries to clarify the definition of consumer participation and proposes a...
Persistent link: https://www.econbiz.de/10010755883
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Innovation and business success: The mediating role of customer participation
Ngo, Liem Viet; O'Cass, Aron - In: Journal of Business Research 66 (2013) 8, pp. 1134-1142
Innovation and the customer participation are central issues in research focusing on the performance of firms. However, the current literature offers little guidance on the extent of connection between firm innovation capabilities and customer participation and how they work together to enhance...
Persistent link: https://www.econbiz.de/10010869640
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Customer participation in retailer service offerings : a proposed typology of practices
Bonnemaizon, Audrey; Cadenat, Sandrine; Renaudin, Valérie - Université Paris-Dauphine (Paris IX) - 2011
Persistent link: https://www.econbiz.de/10010707029
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The impact of customer education on customer participation, functional service quality and trust in restaurant services
Yin, Cheng-Yue; Yang, Xue - In: International Journal of Services, Economics and Management 1 (2009) 3, pp. 233-249
Previous studies have provided evidence that customer education play an important role in building service quality, customer trust and relationship commitment, but these studies have focused almost exclusively on complex services, such as financial services. This study extends the current work...
Persistent link: https://www.econbiz.de/10008563939
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The impact of customer education on customer participation, functional service quality and trust in restaurant services
Yin, Cheng-Yue; Yang, Xue - In: International Journal of Services, Economics and Management 1 (2009) 3, pp. 233-249
Previous studies have provided evidence that customer education play an important role in building service quality, customer trust and relationship commitment, but these studies have focused almost exclusively on complex services, such as financial services. This study extends the current work...
Persistent link: https://www.econbiz.de/10005754611
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On the Mediational Role of Feelings of Self-Determination in the Workplace: Further Evidence and Generalization
Blais, Marc R.; Brière, Nathalie M. - Centre Interuniversitaire de Recherche en Analyse des … - 2002
self-determination. These feelings should then trigger positive impacts on global work satisfaction and work interest … worklife. The expected mediational role of feelings of self-determination as well as of work satisfaction and interest in … qualité de vie au travail. Les sentiments d'autodétermination ainsi que la satisfaction et l'intérêt au travail jouaient un …
Persistent link: https://www.econbiz.de/10005101045
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Dal ServQual al ServPerval
Luca, Cian; Sara, Cervai - In: Micro & Macro Marketing (2013) 1, pp. 13-38
Service quality is one of the most developed marketing researchfields. Simultaneously, it is one of the most fragmented ones. The goalof this article is to analyze and compare the conceptualization of servicequality in four models: ServQual, ServPerf, the «European School», andServPerval....
Persistent link: https://www.econbiz.de/10010968562
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Happiness Economics: A New Road to Measuring and Comparing Happiness
Praag, Bernard M. S. Van; Ferrer-i-Carbonell, Ada - In: Foundations and Trends(R) in Microeconomics 6 (2011) 1, pp. 1-97
This paper deals with the concept of happiness in economics. Of late there has come into life a branch of <italic>happiness economics</italic> and it is this field that will be our concern. Actually, not only economists are interested in quantifications of happiness but also researchers in other disciplines....
Persistent link: https://www.econbiz.de/10010990855