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Auditors’ Behavioral Intention Towards Dysfunctional Audit Behavior Applying Theory of Reasoned Action
Khan, Sadaf - 2016
Dysfunctional audit behaviors behind corporate fiascos are a burning issue in today's ever changing globalized business world. After the Enron scandal that saw the demise of Arthur Andersen LLP., a growing research interest in the field of audit quality is being witnessed. With this negative...
Persistent link: https://www.econbiz.de/10013002718
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How Consumers' Assessments of the Difficulty of Manufacturing a Product Influence Quality Perceptions
Johnson, Allison; Folkes, Valerie - 2006
This research shows that the perceived difficulty of manufacturing a product influences consumers' perceptions of the firm's other products. In three experiments (with 152 participants in Study 1, 86 in Study 2, and 91 in Study 3), participants received information about the quality of a firm's...
Persistent link: https://www.econbiz.de/10014056988
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Assessing the Influence of Islamic Banks' Products' Quality Features on Customer Satisfaction in Nigeria
Baba, Bashir - 2018
Nigeria. Three research questions and four hypotheses are formulated to guide the study. The methodology employed was a … Ja'iz bank Nigeria plc, the major Islamic bank in Nigeria. A convenient sampling technique was adopted to select the … sample from the population (customers) of the Ja'iz bank plc. in Northern Nigeria. Hence self-administered questionnaire was …
Persistent link: https://www.econbiz.de/10012915694
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Customers’ Perspectives of Service Quality in Community Pharmacies in Nigeria : A Cross-Sectional Survey
Ihekoronye, Maduabuchi R.; Osemene, Kanayo P; Erhun, … - 2021
Background: There is a growing need to understand the determinants of service quality in community pharmacy from the viewpoint of customers. Objectives: The study explored customer perspectives of pharmacy services using quality indicators and proposed a path for quality improvement. Methods: A...
Persistent link: https://www.econbiz.de/10013239832
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The value of measuring customer satisfaction
Cho, Jihoon; Aribarg, Anohca; Manchanda, Puneet - 2017 - This version: January 2017
Persistent link: https://www.econbiz.de/10011741909
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Emerging issues in economics of development, business and finance
Gitaharie, Beta Yulianita (ed.); Abbas, Yulianti (ed.);  … - 2020
"Emerging Issues in Economics of Development, Business and Finance is a resource for academia, practitioners, and policymakers seeking to take part in the discourses of various most updated issues within the shared prolific intersection of the three domains. It discusses headline topics such as...
Persistent link: https://www.econbiz.de/10012225064
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Opinion Shopping through Same-Firm Audit Office Switches
Chen, Feng - 2019
We investigate the potential for a client to use a same-firm office switch as a mechanism for audit opinion shopping, relying on the framework developed by Lennox (2000). Opinion shopping in this context could either be informationally motivated (Dye 1991) or driven by managerial opportunism....
Persistent link: https://www.econbiz.de/10012902426
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The customer-base audit : the first step on the journey to customer centricity
Fader, Peter; Hardie, Bruce; Ross, Michael - 2022
"A customer-base audit is a systematic review of the buying behavior of a firm's customers using data captured by its transaction systems. It will help you answer questions such as: How healthy is your customer base? How realistic are your growth objectives? How do your customers differ in terms...
Persistent link: https://www.econbiz.de/10014434967
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Customer services
Buckner, Leroy M.; Dorr, Eugene L. - 1978 - 2. ed
Persistent link: https://www.econbiz.de/10000053455
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Satisfaction, dissatisfaction and complaining behavior with consumer services and intangible products
Bodur, Muzaffer - 1977
Persistent link: https://www.econbiz.de/10000054896