"Business Process Standardization" (BPS) is a practice intended to achieve consistency across underlying organizational processes, in support of service-delivery excellence and optimization of costs and benefits. Given the growing importance of BPS, there is need in both research and practice...

In a global context of change and uncertainty, the innovation capacity of organizations is key to their sustained development. The objective of this study is to empirically analyze the relationship between innovation and firm performance of micro, small and medium-sized enterprises (MSMEs) in...

Uncertainty plays an indispensable role in decision-making problems. Numerous criteria, such as time and costs, typically do not have exact values, leading the stakeholders to rely on indefinite information or data. This paper employed a set of techniques to deal with such uncertainties in the...

Purpose: This study aims to examined the impact of business intelligence (BI) and supply chain ambidexterity (SCA) on operational performance (OP), contributing to dwarf knowledge in small- and medium-sized enterprises (SMEs) in the context of emerging economies. The mediating role of SCA was...

This paper studies the relationship between leadership as an activity of business process management (BPM) and company performance. Business process data about leadership and business processes in SMEs were collected via questionnaires on the population of 3007 SMEs in Slovenia. Aspects of...

This scientific paper explores operational management strategies aimed at achieving sustainable productivity growth in manufacturing organizations. Productivity, a key driver of competitiveness and success, is intricately linked to the concept of sustainability in today's dynamic business world....

Addressing hospital emergency department (ED) overcrowding is a critical challenge for many healthcare systems worldwide. Many hospitals (including our partner hospital) have been experimenting with innovative patient flow designs to address this challenge. A promising new design is to separate...

Process control methods, in general, and quality, in particular, most often refer to the measures taken especially to the finished product, as well as to the technological process, in order to maintain its performance within certain statistical parameters. Genichi Taguchi is the first who...

Background: This study aims to analyze the relationship between lean practices and orga- nizational performance in a public institution, specifically, a military organization. Methods: The research has a quantitative approach with a descriptive character, having as a sample the members of a...

This paper proposes a knowledge-based customer-centric strategic model to respond to environmental challenges and achieve sustainable competitive advantage (SCA) in the supply chain management (SCM) context. The proposed model strives to leverage knowledge-based distinctive core competencies...

Purpose - In the current business context, there is a current need to adopt contemporary practices of process management as a competitive advantage to leverage organizational results. This study aims to explore such relationships, considering the performance results in the organizational...