Search Results - subject_exact:"Anthropomorphism"

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Anthropomorphized artificial intelligence, attachment, and consumer behavior

Hermann, Erik - In: Marketing letters : a journal of research in marketing 33 (2022) 1, pp. 157-162

Persistent link: https://ebtypo.dmz1.zbw/10013184284

Blame the bot : anthropomorphism and anger in customer-chatbot interactions

Crolic, Cammy; Thomaz, Felipe; Hadi, Rhonda; Stephen, … - In: Journal of marketing 86 (2022) 1, pp. 132-148

Persistent link: https://ebtypo.dmz1.zbw/10012794738

Do robo-advisors make us better investors?

Back, Camila; Morana, Stefan; Spann, Martin - 2021

Investors increasingly can obtain assistance from "robo-advisors," artificial intelligence - enabled digitalized service agents imbued with anthropomorphic design elements that can communicate using natural language. The present article considers the impact of anthropomorphized robo-advisors on...

Persistent link: https://ebtypo.dmz1.zbw/10012504522

Understanding anthropomorphism in service provision : a meta-analysis of physical robots, chatbots, and other AI

Blut, Markus; Wang, Cheng; Wünderlich, Nancy V.; … - In: Journal of the Academy of Marketing Science 49 (2021) 4, pp. 632-658

Persistent link: https://ebtypo.dmz1.zbw/10012587368

AI-based chatbots in customer service and their effects on user compliance

Adam, Martin; Wessel, Michael; Benlian, Alexander - In: Electronic markets : EM ; the international journal of … 31 (2021) 2, pp. 427-445

Persistent link: https://ebtypo.dmz1.zbw/10012615120

Do robo-advisors make us better investors?

Back, Camila; Morana, Stefan; Spann, Martin - 2021

Persistent link: https://ebtypo.dmz1.zbw/10012500401

Anthropomorphized vs objectified brands: which brand version is more loved?

Delgado-Ballester, Elena; Palazón, Mariola; Peláez, Jenny - In: European Journal of Management and Business Economics … 29 (2020) 2, pp. 150-165

Purpose The purpose of this paper is to deal with the role of the human metaphor (anthropomorphism) and consumers' liking for the humanized version of the brand as antecedents of three key components of brand love: self-brand integration, positive emotional connection and feelings of anticipated...

Persistent link: https://ebtypo.dmz1.zbw/10013193230

Imagination und Bildlichkeit in der Geschichte der Wirtschaftstheorie : von Adam Smith bis zur frühen Neoklassik

Ötsch, Walter - 2020

Adam Smith hat in seinem Bild des Menschen der Rolle der Imagination einen so großen Stellenwert eingeräumt, dass es berechtigt ist, ihn als Bildanthropologen zu bezeichnen. Der Aspekt des Bildvermögens von Menschen geriet im Laufe des 19. Jahrhunderts in der Geschichte der Wirtschaftstheorie...

Persistent link: https://ebtypo.dmz1.zbw/10012243848

Grammatical gender and anthropomorphism: : “it” depends on the language

Mecit, Alican; Lowrey, Tina M.; Shrum, L. J. - 2020

Persistent link: https://ebtypo.dmz1.zbw/10012296363

Anthropomorphized vs objectified brands: which brand version is more loved?

Delgado-Ballester, Elena; Palazón, Mariola; Peláez, Jenny - In: European journal of management and business economics : … 29 (2020) 2, pp. 150-165

Persistent link: https://ebtypo.dmz1.zbw/10012312812

Anthropomorphism and customers' willingness to use artificial intelligence service agents

Yang, Yang; Liu, Yue; Lv, Xingyang; Ai, Jin; Li, Yifan - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 1-23

Persistent link: https://ebtypo.dmz1.zbw/10012821039

The impact of interpersonal traits (extraversion and agreeableness) on consumers' self-brand connection and communal-brand connection with anthropomorphized brands

Fazli-Salehi, Reza; Torres, Ivonne M.; Madadi, Rozbeh; … - In: The journal of brand management : an international journal 29 (2022) 1, pp. 13-34

Persistent link: https://ebtypo.dmz1.zbw/10013170470

What motivates consumers to buy fashion pet clothing? : the role of attachment, pet anthropomorphism, and self-expansion

Apaolaza, Vanessa; Hartmann, Patrick; Paredes, Mario R.; … - In: Journal of business research : JBR 141 (2022), pp. 367-379

Persistent link: https://ebtypo.dmz1.zbw/10013167980

Smiling AI agents : how anthropomorphism and broad smiles increase charitable giving

Baek, Tae Hyun; Bakpayev, Marat; Yoon, Sukki; Kim, Seeun - In: International journal of advertising : the review of … 41 (2022) 5, pp. 850-867

Persistent link: https://ebtypo.dmz1.zbw/10013209444

Anthropomorphizing makes material goods as happiness-inducing as experiences

Lee, Jacob C.; Kim, Sara - In: Marketing letters : a journal of research in marketing 33 (2022) 1, pp. 61-73

Persistent link: https://ebtypo.dmz1.zbw/10013184265

Online shopping during the Covid-19 crisis : the impact of anthropomorphic virtual agents on consumers' psychological states

Ben Saad, Sihem; Choura, Fatma - In: International journal of technology marketing : IJTMkt 16 (2022) 1/2, pp. 27-49

Persistent link: https://ebtypo.dmz1.zbw/10013258232

When female (male) robot is talking to me : effect of service robots' gender and anthropomorphism on customer satisfaction

Seo, Soobin - In: International journal of hospitality management 102 (2022), pp. 1-8

Persistent link: https://ebtypo.dmz1.zbw/10013185267

Anthropomorphic green advertising : how to enhance consumers' environmental concern

Dwinita Laksmidewi; Yasintha Soelasih - In: DLSU business & economics review 29 (2019) 1, pp. 72-84

Persistent link: https://ebtypo.dmz1.zbw/10012263963

Do you bear to reject them? : the effect of anthropomorphism on empathy and consumer preference for unattractive produce

Chen, Tong; Razzaq, Amar; Qing, Ping; Cao, Binbin - In: Journal of retailing and consumer services 61 (2021), pp. 1-11

Persistent link: https://ebtypo.dmz1.zbw/10012581902

A meta-analytic investigation of consumer response to anthropomorphic appeals : the roles of product type and uncertainty avoidance

Velasco, Franklin; Yang, Zhiyong; Janakiraman, Narayanan - In: Journal of business research : JBR 131 (2021), pp. 735-746

Persistent link: https://ebtypo.dmz1.zbw/10012545115

Self-construal drives preference for partner and servant brands

Hsieh, Meng-Hua; Li, Xingbo; Jain, Shailendra Pratap; … - In: Journal of business research : JBR 129 (2021), pp. 183-192

Persistent link: https://ebtypo.dmz1.zbw/10012509374

Anthropomorphism and its implications for advertising hotel brands

Lee, Seonjeong; Oh, Haemoon - In: Journal of business research : JBR 129 (2021), pp. 455-464

Persistent link: https://ebtypo.dmz1.zbw/10012509677

Check-in at the robo-desk : effects of automated social presence on social cognition and service implications

Yoganathan, Vignesh; Osburg, Victoria-Sophie; Kunz, … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-16

Persistent link: https://ebtypo.dmz1.zbw/10012514386

Are we already living with skynet? : anthropomorphic artificial intelligence to enhance customer experience

Hasan, Rakibul; Thaichon, Park; Weaven, Scott - In: Developing digital marketing : relationship perspectives, (pp. 103-134). 2021

Persistent link: https://ebtypo.dmz1.zbw/10012585849

Drivers and barriers of consumer behavior regarding new technologies and digital channels : investigating the phenomenon of anthropomorphism and new online consumption forms

Wagner, Katja - 2021

Persistent link: https://ebtypo.dmz1.zbw/10012588322

AI-powered recommendations : the roles of perceived similarity and psychological distance on persuasion

Ahn, Jungyong; Kim, Jungwon; Sung, Yongjun - In: International journal of advertising : the review of … 40 (2021) 8, pp. 1366-1384

Persistent link: https://ebtypo.dmz1.zbw/10012802312

Anthropomorphism in advertising : the effect of media on audience attitude

Agrawal, Shivani; Khandelwal, Utkal; Bajpai, Naval - In: Journal of marketing communications 27 (2021) 8, pp. 799-815

Persistent link: https://ebtypo.dmz1.zbw/10012697000

Drivers and Barriers of Consumer Behavior Regarding New Technologies and Digital Channels : Investigating the Phenomenon of Anthropomorphism and New Online Consumption Forms

Wagner, Katja - 2021

Katja Wagner investigates consumer behavioral intention and interactions with new technologies and digital channels. Due to the fact that the development, spread and sale of these new technologies and digital channels will have a continuous growth and influence in the following years regarding...

Persistent link: https://ebtypo.dmz1.zbw/10012615793

Estimating the impact of "humanizing" customer service chatbots

Schanke, Scott; Burtch, Gordon; Ray, Gautham - In: Information systems research : ISR 32 (2021) 3, pp. 736-751

Persistent link: https://ebtypo.dmz1.zbw/10012669738

To err is human(-oid) : how do consumers react to robot service failure and recovery?

Choi, Sungwoo; Mattila, Anna S.; Bolton, Lisa E. - In: Journal of service research 24 (2021) 3, pp. 354-371

Persistent link: https://ebtypo.dmz1.zbw/10012592941

Time to say goodbye : the impact of anthropomorphism on selling prices of used products

Kim, Junhee; Swaminathan, Srinivasan - In: Journal of business research : JBR 126 (2021), pp. 78-87

Persistent link: https://ebtypo.dmz1.zbw/10012494231

The impact of anthropomorphism on consumers' purchase decision in chatbot commerce

Han, Min Chung - In: Journal of internet commerce 20 (2021) 1, pp. 46-65

Persistent link: https://ebtypo.dmz1.zbw/10012423621

On m-commerce adoption and augmented reality : a study on apparel buying using m-commerce in indian context

Manchanda, Mohit; Deb, Madhurima - In: Journal of internet commerce 20 (2021) 1, pp. 84-112

Persistent link: https://ebtypo.dmz1.zbw/10012423623

Using regulatory focus to encourage physical distancing in services : when fear helps to deal with Mr. Deadly COVID-19

Do The Khoa; Wang, Chen-Ya; Guchait, Priyanko - In: The service industries journal 41 (2021) 1/2, pp. 32-57

Persistent link: https://ebtypo.dmz1.zbw/10012483663

Heute schon einen Prozess optimiert? : Das Management frisst seine Mitarbeiter

Dueck, Gunter - 2020

Mit zum Teil recht provozierenden Thesen werden in der Wirtschaft seit Jahrzehnten "grassierende" Effizienzsteigerungsprogramme aufs Korn genommen, bei denen Mitarbeiter/-innen häufig auf der Strecke bleiben oder zu einer fachlich standardisierten Ressource degradiert werden. (3)

Persistent link: https://ebtypo.dmz1.zbw/10012126982

Imagination und Bildlichkeit der Wirtschaft : zur Geschichte und Aktualität imaginativer Fähigkeiten in der Ökonomie

Ötsch, Walter (ed.); Graupe, Silja (ed.) - 2020

Persistent link: https://ebtypo.dmz1.zbw/10012156939

To collaborate or serve? : effects of anthropomorphized brand roles and implicit theories on consumer responses

Han, Bing; Wang, Liangyan; Li, Xiang - In: The Cornell hospitality quarterly 61 (2020) 1, pp. 53-67

Persistent link: https://ebtypo.dmz1.zbw/10012158153

"My company is friendly," "mine's a rebel" : anthropomorphism and shifting organizational identity from "what" to "who"

Ashforth, Blake E.; Schinoff, Beth S.; Brickson, Shelley L. - In: The Academy of Management review : AMR 45 (2020) 1, pp. 29-57

Persistent link: https://ebtypo.dmz1.zbw/10012163439

Homo stimulus : Grundlagen menschlicher Anpassung und Weiterentwicklung im Zeitalter des kollektiven Individualismus

Herteux, Andreas - 2020

Persistent link: https://ebtypo.dmz1.zbw/10012164488

The impact of chatbot conversational skill on engagement and perceived humanness

Schuetzler, Ryan M.; Grimes, G. Mark; Giboney, Justin Scott - In: Journal of management information systems : JMIS 37 (2020) 3, pp. 875-900

Persistent link: https://ebtypo.dmz1.zbw/10012414501

Mechanisms and consequences of anthropomorphizing autonomous products : the role of schema congruity and prior experience

Jörling, Moritz; Böhm, Robert; Paluch, Stefanie - In: Schmalenbach business review : sbr 72 (2020) 4, pp. 485-510

Persistent link: https://ebtypo.dmz1.zbw/10012429749

Service robot implementation : a theoretical framework and research agenda

Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: The service industries journal 40 (2020) 3/4, pp. 203-225

Persistent link: https://ebtypo.dmz1.zbw/10012208486

Homo stimulus : fundamentals of human adaptation and development in the age of collective individualism

Herteux, Andreas - 2020

Persistent link: https://ebtypo.dmz1.zbw/10012173255

Designing anthropomorphic enterprise conversational agents

Diederich, Stephan; Brendel, Alfred Benedikt; Kolbe, Lutz - In: Business & information systems engineering 62 (2020) 3, pp. 193-209

Persistent link: https://ebtypo.dmz1.zbw/10012242544

The influence of product anthropomorphism on comparative judgment

Huang, Feifei; Wong, Vincent Chi; Wan, Echo Wen - In: Journal of consumer research : JCR ; an … 46 (2019/20) 5, pp. 936-955

Persistent link: https://ebtypo.dmz1.zbw/10012183281

Self-object relationships in consumers' spontaneous metaphors of anthropomorphism, zoomorphism, and dehumanization

Karanika, Katerina; Hogg, Margaret K. - In: Journal of business research : JBR 109 (2020), pp. 15-25

Persistent link: https://ebtypo.dmz1.zbw/10012237919

Mr. Potato Head fights food waste : the effect of anthropomorphism in promoting ugly food

Shao, Xiaolong; Jeong, EunHa; Jang, Soocheong; Xu, Yang - In: International journal of hospitality management 89 (2020), pp. 1-13

Persistent link: https://ebtypo.dmz1.zbw/10012293740

Online anthropomorphism and consumers' privacy concern : moderating roles of need for interaction and social exclusion

Xie, Yi; Chen, Ke; Guo, Xiaoling - In: Journal of retailing and consumer services 55 (2020), pp. 1-16

Persistent link: https://ebtypo.dmz1.zbw/10012269049

Customer service chatbots : anthromorphism and adoption

Sheehan, Ben; Jin, Hyun Seung; Gottlieb, Udo - In: Journal of business research : JBR 115 (2020), pp. 14-24

Persistent link: https://ebtypo.dmz1.zbw/10012270802

When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...

Fan, Alei; Wu, Luorong; Miao, Li; Mattila, Anna S. - In: Journal of hospitality marketing & management 29 (2020) 3, pp. 269-290

Persistent link: https://ebtypo.dmz1.zbw/10012256133