Despite the growth in CRM installations, e-CRM projects still have a significant failure rate, even after substantial investments in CRM technology. High rates of failure mean that the current requirements for developing and designing CRM need to be analysed. It's not enough to just look at data...

Macroprudential policies have been shown to be beneficial during booms but there is limited evidence on how well they operate during periods of stress. Using a difference‑in‑differences empirical strategy we test whether regulatory capital buffers, a key component of the Basel III reforms,...

Today, the use of chatbots for different functions in various industries has become a very interesting business for companies. Chatbots are promising types of interfaces. It is therefore necessary to understand how customers interact with retailers' interfaces in order to provide them with a...

Web site usability is a critical metric for assessing the quality of a firm’s web presence. A measure of usability must not only provide a global rating for a specific web site, ideally it should also illuminate specific strengths and weaknesses associated with site design. In this paper we...

Corporate companies' websites recruitment in advanced countries is well established. However, lesser is known about the Malaysian students and employed jobseekers' intention to apply for jobs on the corporate companies' websites. Therefore, this study aims to assess the subjective perceptions of...

Abstract The pilot research is often intended to gather preliminary information and is usually based on a small set of observations to help decide how to conduct a more extensive study. The present pilot study is intended to provide preliminary results regarding various aspects of mobile...

As most mobile applications are tailored for worldwide consumption, it is a significant challenge to develop applications that satisfy individuals with various cultural backgrounds. To address this issue, we drew on a recently developed conceptualization and associated instrument of mobile...

Chapter 1. Introduction to the Personalization in E-commerce -- Chapter 2. Recommendation System for Multi-variant E-commerce Interfaces -- Chapter 3. Analysis of Customer Behaviour -- Chapter 4. Designing and Serving a Dedicated Interface -- Chapter 5. Evaluation of a Multi-variant Interface...

Introduction -- Fundamentals of decision-making -- Behavior Patterns - Foundations of Our Decisions -- Behavior patterns for the perception phase -- Behavior patterns for the decision-making phase -- Behavior patterns for the customer retention phase -- Operational work with behavior patterns.

Information systems are important components that can support operational functions and activities in an organization or company. The existing information system has been widely used in various business fields, one of which is the banking system. Talking about banking cannot be separated from...

Das Projektmanagement gewinnt aufgrund kürzerer Produktlebenszyklen und eines schnelleren technologischen Wandels an Bedeutung. Für ein erfolgreiches Projektmanagement ist die Unterstützung durch geeignete Projektmanagementsoftware erforderlich. Da hierfür zahlreiche Produkte auf dem Markt...

This report contains findings and recommendations from usability testing of the State of Utah’s online dispute resolution (ODR) platform. Utah’s ODR platform is a web-based alternative dispute resolution tool that provides parties in small claims debt collection actions with an opportunity...

Kapitel 1: Kinder und ihre Erfahrungen verstehen -- Kapitel 2: Wie man in 18 Schritten vollkommen gute Forschung (nicht) ruiniert -- Kapitel 3: Erfolg durch bessere Forschungspraxis -- Kapitel 4: Auf dem Weg zur Unendlichkeit und darüber hinaus - ein KX-Score -- Kapitel 5: Was man bewerten...

Following the rapid development of the Internet, e-commerce websites are widely used today for various goals. An essential point in the prosperity of these websites is their level of usability. Accordingly, measuring this usability is indispensable for these websites to check whether they are...

COVID-19 is a virus developed in 2019 from the corona family virus. It is spreading across the world since Dec 2019 by the close contact of an infected person or fomites of COVID-19. It developed naturally in Wuhan (An State of China) or possibly develop by China research center “Wuhan...

This study was conducted to investigate the effect of 1. Confidence in the use of e-money interests in society, 2. Ease to use e-money interests in society, 3. Security to use e-money interests in society, 4. Purpose of the interest in using e -money in society, 5. benefits to using e-money...

Mobile applications (MA) and social media (SM) platforms are changing Internet user behavior. This study aims to unveil within current academic literature, the fields where usability research has been focusing their efforts in the dimensions institutional websites (IW), SM and MA usability, and...

The research goal is set in devising a UIT (Usability interface Factors) model in designing user interface when there is a time pressure and investigating the todays software company’s tendency to shift towards shorter-time-to-market phenomena, while still carrying about high quality of User...

We conducted an in-lab user study with 24 participants to explore the usefulness and usability of privacy choices offered by websites. Participants were asked to find and use choices related to email marketing, targeted advertising, or data deletion on a set of nine websites that differed in...