AbstractIn a modern digital workplace, leaders must have the necessary skills to lead employees virtually. Despite its high practical and theoretical relevance, a consensus on crucial digital competencies for virtual leaders is lacking, hindering a systematic exploration of the leader’s role...

Was ist der aktuelle Diskussionsstand zu den prägenden Themen im Handwerk und welche Meinung hat ChatGPT dazu? ChatGPT und vergleichbare Chatbots verändern strukturell wissensintensive Tätigkeiten, indem Prozesse der Wissensaggregation und -darstellung in erheblichem Maße vereinfacht werden....

Purpose With the widespread use of online communications, users are extremely vulnerable to a myriad of deception attempts. This study aims to extend the literature on deception in computer-mediated communication by investigating whether the manner in which popularity information (PI) is...

Purpose Scholars of persuasion have long made a distinction between appeals to logic, emotion and authority- logos, ethos and pathos- but ideas developed to account for live face-to-face conversation processes must also be tested in new media. We aimed to test the effectiveness of these three...

Der Einsatz von Künstlicher Intelligenz revolutioniert die Arbeitswelt und mit ChatGPT steht hierbei ein besonders vielseitig nutzbares Anwendungstool zur Verfügung. Wie Sie als Governance-Verantwortlicher den Chatbot sinnvoll einsetzen können, zeigen die Praxisbeispiele in diesem Buch mit...

Avatar-mediated communication (AMC), commonly used in online environments such as games and the emerging metaverse, is different from traditional computer-mediated communication in that it is a human-object-object-human relationship mediated by the individual's avatar and the avatar of the...

We study the staggered introduction of a generative AI-based conversational assistant using data from 5,179 customer support agents. Access to the tool increases productivity, as measured by issues resolved per hour, by 14 percent on average, with the greatest impact on novice and low-skilled...

When a new technology is introduced in healthcare, especially one based on AI, it invites meticulous scrutiny. The COVID-19 pandemic has accelerated the adoption of chatbots in healthcare applications and as a result, careful consideration is required to promote their responsible use. To address...

As the numbers of people fleeing war, poverty, and environmental disaster reach unprecedented levels worldwide, states also step up their mechanisms of border control. In this, they rely on digital technologies, big data, artificial intelligence, social media platforms, and institutional...

Introduction -- Foundations of Artificial Intelligence and Conversational Agents -- Emotions and Their Relevance for Service Research -- Overview of Current Literature -- Conceptual Developments and Empirical Investigations -- General Discussion -- Implications and Limitations -- References.

Purpose When evaluating a booking enquiry, hosts rely on peer-to-peer (P2P) accommodation platforms (P2PAP) to make an informed decision. Consequently, accepting or rejecting a booking is influenced by the capacity of the P2PAP to convey to hosts valuable information about guests. This study...

Purpose The purpose of this paper is to present the mechanism of online customer brand trust building through the lens of Walther’s Computer Mediated Communication (CMC) – Social Information Processing Theory (SIPT). Design/methodology/approach This paper integrates a range of theoretical...

Sind soziale Roboter verlässliche Partner? Fünf Dimensionen des Gelingens und Scheiterns -- Mittelpunkt Mensch? Die Toxik der neuen Arbeitswelt -- Toxische Online-Kommunikation: Auswirkungen und Perspektiven -- Verlässliche Kooperation mit Künstlicher Intelligenz als neuem Akteur in...

Innovationssturm -- Der Hype, die Medien und die Angst -- Was ist KI und was nicht -- Ein Dutzend Mal KI in der Anwendung -- Künstliche Superintelligenz -- Wie lange noch bis zur Singularität -- Ersetzt KI die Menschen? -- Updates – Generation Z -- Chatbots -- KI und Verantwortung -- Wie es...