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Search: subject_exact:"Customer service system"
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customer service system
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Beziehungsmarketing
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Business‐to‐business marketing
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CSS
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Computer-assisted marketing
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Customer satisfaction
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Customer service
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Customer service management
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Customer service system
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Dienstleistungsqualität
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IT-gestütztes Marketing
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NCSS
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QFD
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Quality management
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Qualitätsmanagement
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Relationship marketing
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Service quality
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Small to medium‐sized enterprises
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TQM
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Technology adoption
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electronic waiting list
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excellence management models
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quality function deployment
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service management
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small company
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total quality management
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waiting list management
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Allaway, Arthur
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Carvalho, Raíssa Souto Maior Corrêa de
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Ellinger, Alexander E.
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Leão, Nilson Cibério de Araújo
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Medeiros, Denise Dumke de
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Melo, Fagner José Coutinho de
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International journal of services and operations management : IJSOM
1
Journal "Region: Economics and Sociology"
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Journal of Business & Industrial Marketing
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ECONIS (ZBW)
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A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
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2023
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014364435
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2
Electronic waiting lists in customer service systems
Pukhalsky, A.N.
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2012
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10009653405
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A longitudinal examination of internet‐based customer service system usage in small companies
Palmer, David W.
;
Ellinger, Alexander E.
;
Allaway, Arthur
; …
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2011
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014843100
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