Pricing technology that allows firms to rapidly adjust prices has two potential benefits. Prices can respond more rapidly to demand shocks, leading to higher revenues. On the other hand, time-varying prices can be used to smooth out demand across periods, reducing costs in markets with capacity...

Immer mehr Menschen leben in Städten, und immer mehr Konsumenten lassen sich ihre online bestellten Waren liefern. Die Zustellung auf der letzten Meile stellt damit nicht nur für Händler und Logistiker, sondern auch für die Stadtplanung eine immer größere Herausforderung dar. Mit Blick auf...

The rise of digital platforms requires a deeper understanding of the structural role of algorithmic management in work environments. In this interdisciplinary study, we examine how digital platforms, which offer food delivery service, use a mobile application for management of their workforce....

Purpose This study aims to propose the effect of five sub-dimensions of the expected benefits, which include compatibility, social influence, convenience, function and emotion on attitude and behavioral intentions. Design/methodology/approach A research model including eight hypotheses was...

This study focuses on the role of delivery services in online purchases and their impact on customer satisfaction. Delivery service is one of the most important tasks of online purchase related to logistics, its performance directly influences the level of satisfaction. We aim to research what...

This study focuses on the role of delivery services in online purchases and their impact on customer satisfaction. Delivery service is one of the most important tasks of online purchase related to logistics, its performance directly influences the level of satisfaction. We aim to research what...

Logistics includes material flow, information flow, and financial flow between the point of supply and the point of consumption, with transport serving as its core. With the rapidly evolving economy of the People’s Republic of China, there is a need for a modern transport and logistics system...

Purpose – The purpose of this paper is to introduce a research exploring the important strategic elements and their prioritisation for e-retailers’ home delivery logistics process efficacy improvement. Design/methodology/approach – The research was completed through focus group, survey and...

Purpose – This paper aims to describe a training program for 300 delivery drivers at UK retailer John Lewis. Design/methodology/approach – The paper deals with the reasons for the program, the form it took and the results it has achieved. Findings – The paper details how John Lewis teamed...

Purpose – The standard explanation of Southwest's success is that it applied a low‐cost competitive strategy. This paper aims to address this issue. Design/methodology/approach – The paper argues that Southwest was actually employing a disruptive strategy. Financial data show that...

Purpose – Using the concept of loss aversion, this paper aims to investigate the relationship between service quality and customer loyalty in the home delivery industry. The second purpose of this paper is to investigate the moderating effect of service convenience in the relationship between...

Purpose – The purpose of this paper is to focus on the carbon intensity of “last mile” deliveries (i.e. deliveries of goods from local depots to the home) and personal shopping trips. Design/methodology/approach – Several last mile scenarios are constructed for the purchase of small,...

Purpose – The purpose of this paper is to describe strategy workshops organized for delivery company TNT Express Services by the Centre for Management Creativity at High Trenhouse Management Centre, Malham Moor, UK. Design/methodology/approach – Details the reasons for the workshops, the...

Purpose – To explore the paths by which coordination investments with suppliers and customers relate to improvements in delivery speed, delivery reliability, and manufacturing lead‐time. Design/methodology/approach – Regression analysis of data on supply chain coordination investment and...

Purpose – In the Norwegian oil and gas industry the upstream logistics includes providing the offshore installations with needed supplies and return flow of used materials and equipment. This paper considers a real‐life routing problem for supply vessels serving offshore installations at...

Purpose – The purpose of the paper is to explore how the internet introduces opportunities for customer value and effectiveness when developing integrative logistics operations between alliance partners in a supply chain link. Design/methodology/approach – The study is based on the expressed...

As the volume of retail sales distributed to the home rises, the proportion of deliveries made when there is no one at home (i.e. “unattended”) is also likely to increase. Traditionally unattended delivery involved leaving orders on the doorstep or with a neighbour. In recent years new...

Major original equipment manufacturers (OEM) in the international automotive industry require their first‐tier suppliers to obtain QS‐9000 registration. One of the requirements included in the registration criteria is to have a process in place to evaluate all suppliers or subcontractors....

In the competitive business environment there is an inherent complexity in the price decisions. Although technical aspects and financial principles bring many contributions in clarifying those decisions, they are not enough to solve the pricing question. The typical business environment in the...

With the pizza food service market becoming increasingly polarized, the independent operators are operating in illiberal market conditions. Presents a taxonomy of competition within the food service market, and suggests that the independent operators could become a member of a consortia to help...

Looks at the changes which have happened to the Post Office, and in particular with regard to the three main parts‐the Royal Mail, Parcelforce and Post Office Counters. Discusses the resultant changes as a kind of cultural revolution with a change in working practices. Although change is...

Two distinct models of delivery reliability versus delivery speed are tested. On the basis of data from a survey of 193 manufacturing firms, factors associated with the “planning” systems of firms, such as production‐plan goals achieved, inventory goals achieved, and master schedule...