In today’s dynamic business environment, organizations constantly change their business models to respond to emerging digital technologies and shifting customer expectations. It is a fundamental challenge to translate these changes into the organization’s operating model. When organizations...

Data is ubiquitous in today’s digitized society. However, access to and literacy in handling data plays a pivotal role in determining who can benefit from it and who can use—or potentially misuse—it. To combat inequalities and address issues such as misinformation, it is essential to...

While blood is crucial for many surgeries and patient treatments worldwide, it cannot be produced artificially. Fulfilling the demand for blood products on average days is already a major challenge in countries like South Africa and Ghana. In these countries, less than 1 % of the population...

Background: Sustainability in food supply chains is desired for production, logistics, and waste management. However, food supply chains (SCs) have complex systems that differ from other SCs. Managing such complexities is challenging for small and medium-sized enterprises (SMEs) due to their...

Purpose This research demonstrates the theoretical merit of a reference architecture-based approach to life cycle cost (LCC) analysis system provision in the built environment. LCC insight is considered fundamental to sustainable decision making by asset managers; however, the current...

Purpose This study investigates the application of collaborative inquiry within innovation management, employing platform thinking to address challenges of generalizability and relevance. The aim is to integrate Collaborative Inquiry methods, characterized by participatory, diffuse, and...

Purpose This study aims to propose a framework for the development of implementation guidelines (IGs) that can help consultants mitigate not-invented-here (NIH) syndrome during a consultant intervention as a specific type of knowledge transfer. Design/methodology/approach The authors adopted a...

Purpose This research investigates the systematic reuse of service concept elements within modular service design, aiming to offer actionable insights into effective conceptualization of services and extending methodological underpinnings to enhance the approach of service design....

Dieser Artikel zeigt die positiven Wirkeffekte des gezielten Einsatzes von Data Analytics im Umfeld von Energiedaten auf, um ein nutzerzentriertes Energy Information System (EIS) für Privatkunden zu designen. Auf Basis der Methode des Design Science Research wurden aus realen Nutzerproblemen...

Strategic Networks (SNs) consist of dozens to hundreds of organizations that work together to achieve common goals but remain legally independent. Because most SNs are managed by hired professionals rather than member companies, more structured governance models are recommended as the number of...

An organization's ability to develop Machine Learning (ML) applications depends on its available resource base. Without awareness and understanding of all relevant resources as well as their impact on the ML lifecycle, we risk inefficient allocations as well as missing monopolization tendencies....

Major challenges in contemporary information systems development demand new development approaches, such as innovation ecosystems, consisting of a focal innovation platform surrounded by independent developers. The attraction of third-party developers and the amplification of generativity in...

Die digitale Transformation von Geschäftsprozessen und die stärkere Integration von IT-Systemen führen zu Chancen und Risiken für kleine und mittlere Unternehmen (KMU). Risiken, die zu fehlender IT-Governance, Risk und Compliance (GRC) führen können. Ziel dieses Beitrags ist es, die...

Renewable energies provide effective sustainable development by raising living standards, accelerating economic growth, and mitigating pollution. However, specifically in developing countries, the lack of information, data, and local expertise challenges the design process and long-term success...

Renewable energies provide effective sustainable development by raising living standards, accelerating economic growth, and mitigating pollution. However, specifically in developing countries, the lack of information, data, and local expertise challenges the design process and long-term success...

Im Rahmen des nutzerzentrierten Entwickelns von Dienstleistungen werden häufig Personas herangezogen. Durch die Beschreibung der unterschiedlichen Eigenschaften, Bedürfnisse, Ziele und Verhaltensweisen der verschiedenen Kundengruppen in Form von Personas können sich Designer,...

Since the European information economy faces insufficient access to and joint utilization of data, data ecosystems increasingly emerge as economical solutions in B2B environments. Contrarily, in B2C ambits, concepts for sharing and monetizing personal data have not yet prevailed, impeding growth...

Precision Beekeeping, a field of Precision Agriculture, is an apiary management strategy based on monitoring honeybee colonies to promote more sustainable resource usage and maximise productivity. The approach related to Precision Beekeeping is based on methodologies to mitigate the stress...

Strategic Networks (SNs) consist of dozens to hundreds of organizations that work together to achieve common goals but remain legally independent. Because most SNs are managed by hired professionals rather than member companies, more structured governance models are recommended as the number of...

Ganz im Sinne der Zeitschrift HMD – Praxis der Wirtschaftsinformatik existiert in Deutschland neben anderen Ausrichtungen auch eine explizit auf Praxisorientierung ausgerichtete Wirtschaftsinformatikforschung. Dieser Beitrag behandelt aus verschiedenen Blickwinkeln deren Entwicklungen und...

Am Beispiel der Telekommunikationsindustrie zeigt der Beitrag eine konkrete Ausgestaltung anwendungsorientierter Forschung, die sowohl für die Praxis als auch für die Wissenschaft nutzen- und erkenntnisbringend ist. Forschungsgegenstand sind die Referenzmodelle des Industriegremiums TM Forum,...

Robotic Process Automation (RPA) bezeichnet eine Technologie, die die einfache Erstellung von Computerprogrammen (sogenannten Bots) zur Automatisierung von IT-gestützten Geschäftsprozessen über die graphische Benutzeroberfläche ermöglicht. Aktuelle Forschungsbemühungen im Themenfeld RPA...

Due to computational advances in the past decades, so-called intelligent systems can learn from increasingly complex data, analyze situations, and support users in their decision-making to address them. However, in practice, the complexity of these intelligent systems renders the user hardly...

Integrating knowledge is crucial for open innovation, and digital technologies can play a central role because they support knowledge sharing. In open innovation projects, in particular, little is known about the role of technology. Here, the individual behaviour of users is taken into account...

Hate speech in social media is an increasing problem that can negatively affect individuals and society as a whole. Moderators on social media platforms need to be technologically supported to detect problematic content and react accordingly. In this article, we develop and discuss the design...

Organizations are increasingly delegating customer inquiries to speech dialog systems (SDSs) to save personnel resources. However, customers often report frustration when interacting with SDSs due to poorly designed solutions. Despite these issues, design knowledge for SDSs in customer service...