Using the DART (dialogue, access, risk, and transparency) model as a core framework of value co-creation (VCC), and in the context of hospitality services, this study explores the role VCC might have in customers' perceived value (PV). The study delineates two characteristics of PV - perceived...

Environmental problem has become a popular research area. Efforts are being made at an international level for creating a sustainable environment. Hospitality industry is considered to be one of the main industries of a country. It makes contributions in the development of sustainable...

Purpose: This study aims to examine the impact of dynamic capabilities and organizational resilience on firm performance driven by environmental turbulence of the hotel industry in Indonesia during the pandemic COVID-19. Design/methodology/approach: Herein, an integrated conceptual framework is...

The purpose of this paper is to characterize the optimal design of a residential zone in a linear town by a welfare-maximizing regulator when firms might know to some extent the position of the customers/citizens in the city. Information might have different degrees of imperfectness. A...

We present a simple model describing the relationship between two main effects of vertical integration - raising rivals' costs (RRC) and elimination of double marginalization (EDM) - in a differentiated product setting. We find that RRC and EDM are intrinsically linked: the same force creates an...

This article studies impacts of COVID-19 on performances of Taiwanese tourist hotels. Using a monthly panel of hotel operations, empirical results show the dynamic effects over different epidemiological stages. During the most severe conditions in the past two years, the revenue declined by more...

This study examines the impact of workplace discipline, transformational leadership, and career development on employee performance at a five-star hotel in Bali. The study was conducted at the Royal Beach Seminyak Bali, which is a part of Accor Group’s MGallery Collection of boutique hotels....

In this paper, I assume the existence of distribution of urbanamenities having its maximum at the city center. These amenities are viewed as a surrogate for all kinds of outside opportunities taht consumers encounter within urban areas. Using the Hotelling model, I study the impact of these...

The year 2020 started with the one carryover disease presented as atypical pneumonia which was identified as a severe acute respiratory syndrome later termed as COVID-19 and spread all through the globe. Some of the major countries namely America, India, Italy, Spain, China (Spreader Country),...

Market orientation has been known as an efficient managerial tool to assist in sustaining the performance of organisations. Market orientation has three dimensions, namely customer orientation, competitor orientation and inter-function coordination. This paper evaluates how corporate governance...

Spanish: Propósito: El objetivo de esta investigación consistió en determinar el impacto de la variación de las principales variables macroeconómicas en la demanda del sector hotelero mexicano. Metodología: Se analizaron datos de empresas cotizadas en la Bolsa Mexicana de Valores, por los...

In this study we quantitatively analyze adverse effects of the COVID-19 pandemic-related restrictions on a hospitality industry’s demand indicator dynamics in 18 European countries. We propose a unified approach for measuring COVID-related losses based on comparing actual outcomes with...

This study extends the finite city assumption of pure Hotelling model with two firms to infinity length and uses a family of bimodal distributions to represent the heterogeneous preferences of customers to the firms. In the setting of bimodal distributions, the distance between the modes and the...

The critical importance of childcare services was emphasised during COVID-19 where it was recognised as an essential service. The events of COVID-19 have fostered a newfound appreciation for the central role of childcare, without which many parents cannot gain or produce income. It is therefore...

The last decade has witnessed major attention to supply chain integration as an innovative strategy especially throughout the hoteling industry with a minor concern of the Egyptian research scholars. In Egypt, it grabbed the attention of various stakeholders having divergent hospitality goals...

It is well-known that the Court of Justice of the European Union (CJEU) has played a key role in giving the EU acquis in the area of intellectual property law the relevance it has today. Especially the series of judgments clarifying the broad notion of “communication to the public” as laid...

This paper investigates the impact of the Civil War and the Easter Attack 2019 on the Hotel and Travel Sector, employing the Event Study Methodology that is widely used and free from deliberate interferences. The Market Model is applied to calculate the Expected Returns (𝑅̂𝑖𝑡) by...

We study the effects of PPP loans on business competition. Hit hard by the Covid-19 pandemic, the U.S. airport hotel industry offers a useful empirical setting in which we observe daily prices (room rates), market shares (occupancy), and demand (airport traffic). Older and less profitable hotels...

This study investigates safety and security from the perspective of Romanian tourists byassessing the level of importance that tourists give to safety and security depending on the levelof classification of the services they experienced and the generation to which they belong. Weused a...

We use field-level cost estimates of all oil and natural gas fields to highlight dynamic aspects of a global carbon tax. Some of the initial reduction in consumption will be offset through higher consumption later on. Only high-cost reserves will be priced out of the market, e.g., at 200 dollars...

In recent decades, hospitality has become one of the largest, fastest growing and most dynamic industrial sectors. It is an industry that includes many complementary businesses from many different fields. The impact of new technologies has played a fundamental role in the growth of the entire...

This article studies the particularities of the creation and operation of foreign investment Joint Ventures in dictatorial regimes, with special emphasis on the relationship between dictatorship and investors. The hotel business in Cuba is studied in depth as a case study, since it is a...

Purpose - Hotels are immersed in a very competitive environment and hoteliers have to plan and redesign their strategies to stay in the hospitality industry while faced with a steady rise in competition. Hoteliers can employ horizontal differentiation strategies and pricing decisions to gain a...

The recent pandemic named COVID-19 has led to a worldwide panic as a consequence of its deadly nature. This pandemic has a catastrophic impact on the hospitality area, one of the world’s largest sectors that changed the employment opportunity of relevant people. The research investigates the...

Hospitality industry is a billion dollars industry, which includes many activities, from which main is hotel business, tourism services, event planning and transportation. This industry is a quick growing industry, where main factors are service quality and customer satisfaction. No any...

This study reviews the dramatic effects of COVID-19 on the hotel service industry and provides a reflective analysis of the changes that could be made to this industry moving forward into the future. As the COVID-19 pandemic plagues the hotel service industry with prodigious challenges and...

Electronic word of mouth (e-WOM) has gained a prominent place in hospitality industry by providing consumers a preview of the services before they purchase the particular services, since the services are intangible and perishable in the hospitality industry. Within that light, this study...

The hospitality industry is labour intensive. Currently, in India, hotels have a high employee attrition rate. This study aimed to explore the attitudes of hotel managers towards recruiting persons with disabilities as employees, a move that could benefit all concerned

The current state of the tourism industry is being hit by the COVID pandemic which has caused the industry to collapse so that the performance of this industry must begin to tighten its operations in the face of the covid-19 pandemic crisis. In assessing the financial performance of the...

This study aims at identifying guests’ willingness to pay for characteristics of listings on Airbnb, putting a particular emphasis on trust-building information provided by the platform. In order to do so, a hedonic regression model is applied to an extensive dataset that was gathered in 2017...

The COVID-19 outbreak affects hotels by changing demand and supply. We investigate the case of Milan, the outbreak epicentre in Europe, by studying the hotels' reaction before, during, and after the lockdown. We monitor room offers and prices posted on Booking.com in January-September 2020....

The effects of COVID-19 on tourism are irreversible, with potential reductions in income, job losses, shifting working landscapes, and visible health-related fears. These adversities are reinforced in the hospitality business, particularly for hotels, the income streams of which rely on...