EconBiz - Find Economic Literature
    • Logout
    • Change account settings
  • EN 
    • DE
    • ES
    • FR
  • A-Z
  • Beta
  • About EconBiz
  • News
  • Thesaurus (STW)
  • Research Skills
  • Help
  • EN 
    • DE
    • ES
    • FR
  •  My account 
    • Logout
    • Change account settings
  • Login
Publications Events
Search options
Advanced Search history
My EconBiz
Favorites Loans Reservations Fines
    You are here:
  • Home
  • Search: subject_exact:"Kundinnen"
Narrow search

Narrow search

Year of publication
Subjects
All
Customers 836 Kunden 836 Beziehungsmarketing 154 Relationship marketing 154 Consumer behaviour 96 Konsumentenverhalten 96 Customer satisfaction 83 Kundenzufriedenheit 83 Theorie 61 Theory 61 Dienstleistungsqualität 57 Service quality 57 Perception 42 Wahrnehmung 42 Bank 41 Deutschland 39 Germany 38 Kundenbindung 35 Satisfaction 34 Customer retention 33 Zufriedenheit 31 Innovation 26 USA 26 Customer service 25 Kundenservice 25 United States 25 Arbeitskräfte 24 Emotion 24 Workforce 24 Marketing 23 E-commerce 22 Absatz 21 Online-Handel 21 Sales 21 Customer value 20 Kundenwert 20 Queueing theory 20 Warteschlangentheorie 20 Viral marketing 18 Virales Marketing 18
more ... less ...
Online availability
All
Free 53 Undetermined 5
Type of publication
All
Article 698 Book / Working Paper 134 Journal 4
Type of publication (narrower categories)
All
Article in journal 612 Aufsatz in Zeitschriften 612 Article in book 85 Aufsatz im Buch 85 Graue Literatur 53 Non-commercial literature 53 Arbeitspapier 44 Working Paper 44 Dissertation 41 Hochschulschrift 41 Thesis 41 Case study 11 Fallstudie 11 Collection of articles of several authors 7 Sammelwerk 7 Amtsdruckschrift 4 Government document 4 Statistics 4 Statistik 4 Bibliographie enthalten 1 Bibliography included 1 Company information 1 Firmeninformation 1 Lehrbuch 1 Personenfestschrift 1 Publication in honor of a person 1 Reprint 1
more ... less ...
Language
All
English 680 German 150 French 2 Russian 2 Portuguese 1 Swedish 1
Persons
All
Mattila, Anna S. 6 Pérez, Andrea 6 Rodríguez del Bosque, Ignacio A. 6 Schneider, Udo 4 Stahl, Konrad 4 Strausz, Roland 4 Economou, Antonis 3 Han, Heesup 3 Hassin, Refael 3 Homburg, Christian 3 Krämer, Florentin 3 Noble, Stephanie M. 3 Schmidt, Klaus M. 3 Sesé, F. Javier 3 Spann, Martin 3 Spiegel, Uriel 3 Stich, Lucas 3 Thaichon, Paramaporn 3 Verhoef, Peter C. 3 Wu, Luorong 3 Aichner, Thomas 2 Akçay, Yalçın 2 Alotaibi, Youseef 2 Anily, Shoshana 2 Arumuganathan, R. 2 Azar, Ofer H. 2 Balaji, M. S. 2 Baxter, Roger 2 Beatty, Sharon E. 2 Bellou, Victoria 2 Ben-Zion, Uri 2 Benkenstein, Martin 2 Bonfanti, Angelo 2 Boyacı, Tamer 2 Brewer, Elijah 2 Bruhn, Manfred 2 Bush, Alan J. 2 Cant, Michael C. 2 Chandrasekaran, V. M. 2 Chugh, Richa 2
more ... less ...
Institutions
All
Springer Fachmedien Wiesbaden GmbH 5 USA / Bureau of the Census 4 Verlag Dr. Kovač 2 Axel Springer AG / Marketing Anzeigen 1 Brandenburgische Technische Universität Cottbus-Senftenberg 1 Federal Reserve Bank of Chicago 1 Frankfurter Allgemeine Buch 1 Freie Universität Berlin / Institut für Bank- und Finanzwirtschaft 1 Friedrich-Ebert-Stiftung / Abteilung Wirtschafts- und Sozialpolitik 1 Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse 1 Universität Zürich / Institut für Schweizerisches Bankwesen 1 Verlag Dr. Hut <München> 1
more ... less ...
Published in...
All
Journal of business research : JBR 22 The international journal of bank marketing : IJBM 18 The journal of services marketing 15 Journal of retailing and consumer services 14 Journal of service research : JSR 12 Journal of marketing 10 Industrial marketing management : the international journal for industrial and high-tech firms 9 International journal of hospitality management 9 International journal of production economics 9 Journal of service theory and practice : JSTP 8 Business horizons 7 European journal of operational research : EJOR 7 International journal of production research 7 Journal of hospitality marketing & management 7 Journal of travel and tourism marketing 7 Management science : journal of the Institute for Operations Research and the Management Sciences 7 Production and operations management : an international journal of the Production and Operations Management Society 7 The journal of business & industrial marketing 7 European journal of marketing : EJM 6 International journal of contemporary hospitality management 6 Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS 6 Journal of service management 6 Operations research letters 6 Opsearch : journal of the Operational Research Society of India 6 Total quality management & business excellence : an official journal of the European Society for Organisational Excellence 6 Europäische Hochschulschriften 5 Journal of the Academy of Marketing Science 5 Kundenorientierte Unternehmensführung : Kundenorientierung, Kundenzufriedenheit, Kundenbindung 5 The journal of applied business research 5 Handbuch Credit Management : [Kreditversicherungen, Risikomanagement, Bonitätsprüfungen] 4 Information & management : the internat. journal of management processes and systems : journal of IFIP Users Group 4 International journal of business excellence 4 International journal of innovation management 4 International journal of research in marketing : IJRM : official journal of the European Marketing Academy 4 Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation 4 Operations research 4 Springer Gabler Research 4 The Rand journal of economics 4 Achieving excellence in retail banking 3 Business and Economic Research : BER 3
more ... less ...
Sources
All
ECONIS (ZBW) 836
Showing 1 - 50 of 836
Cover Image
Pricing when customers have limited attention
Boyacı, Tamer; Akçay, Yalçın - 2017 - Revised version
We study the optimal pricing problem of a firm facing customers with limited attention and capability to process information about the value (quality) of the offered products. We model customer choice based on the theory of rational inattention in the economics literature, which enables us to...
Saved in:
Cover Image
Delegating pricing power to customers : pay what you want or name your own price?
Krämer, Florentin; Schmidt, Klaus M.; Spann, Martin; … - 2017
Pay What You Want (PWYW) and Name Your Own Price (NYOP) are customer driven pricing mechanisms that give customers (some) pricing power. Both have been used in service industries with high fixed costs to price discriminate without setting a reference price. Their participatory and innovative...
Saved in:
Cover Image
Customers' behavior towards e-commerce in Bangladesh : an empirical study on some selected B2C e-commerce sites
Oishe, Sanjida Farhana - In: International journal of business & management : IJoBM 5 (2017) 1, pp. 40-50
Saved in:
Cover Image
Investigating factor structure of social responsibility, customer satisfaction, organizational reputation and performance in enterprises (case study: Bank Shahr)
Na'ami, Abdollah; Gholampoor, Asdollah - In: Journal of urban economics and management : a quarterly … 5 (2017) 17, pp. 1-12
Saved in:
Cover Image
Does the package really sell? : pilotage study
Ratajczyk, Monika - In: Economic and environmental studies : a journal for … 17 (2017) 2, pp. 399-413
Packaging is a significant marketing tool. It plays a vital role in product strategy, but also remains a tool for brand communication with a consumer. Effective packaging should encourage to buy the product, but whether consumers actually pay attention to them? The article presents the results...
Saved in:
Cover Image
Pricing when customers have limited attention
Boyacı, Tamer; Akçay, Yalçın - 2016
We study the optimal pricing problem of a firm facing customers with limited attention and capability to process information about the value (quality) of the offered products. We model customer choice based on the theory of rational inattention in the economics literature, which enables us to...
Saved in:
Cover Image
Buying reputation as a signal of quality : evidence from an online marketplace
Li, Lingfang; Tadelis, Steve; Xiaolan, Zhou - 2016
Saved in:
Cover Image
Revenue from contracts with customers under IFRS 15 : new perspectives on practice
Holban Oncioiu, Ionica; Tǎnase, Alin-Eliodor - In: EuroEconomica 35 (2016) 2, pp. 31-40
Saved in:
Cover Image
Reputation cycles
Jovanovic, Boyan; Prat, Julien - 2016
Saved in:
Cover Image
Competition gaps of tomatoes' industries in Cameron Highland, Malaysia
Hengky, S. H. - In: Business and Economic Research : BER 6 (2016) 2, pp. 368-378
Saved in:
Cover Image
Predicting customers’ intentions to check in on Facebook while patronizing hospitality firms
Wang, Hsiu-Yuan - In: Service business 10 (2016) 1, pp. 201-222
Saved in:
Cover Image
Measuring word-of-mouth activity after a service encounter : are we measuring what customers communicate?
Terblanche, Nic S. - In: Service business 10 (2016) 2, pp. 283-299
Saved in:
Cover Image
Zielführende Kommunikation zwischen Agentur und Kunde : erfolgreiche und effiziente Zusammenarbeit im Team
Pawlowski, Klaus; Pawlowski, Peter - 2018
Preview
Preview
Saved in:
Cover Image
Homo Connectus : Einblicke in die Post-Solo-Ära des Kunden
Keuper, Frank (ed.); Schomann, Marc (ed.);  … - 2018
Preview
Preview
Saved in:
Cover Image
Im Spannungsfeld zwischen Beratungsqualität und Digitalisierung : die digitale Genossenschaftsbank
Hubert, Norbert - In: Die digitale Genossenschaftsbank : strategische …, (pp. 56-76). 2018
Saved in:
Cover Image
Current trend of bank selection criteria of retail customers in Bangladesh : an investigation
Ghosh, Protap Kumar; Ghosh, Sutap Kumar; Khan, Lubna … - In: Global business and finance review 20 (2015) 2, pp. 27-34
Saved in:
Cover Image
The effect of relationship marketing on customers' loyalty (evidence from Zemen Bank)
Chakiso, Cherinet Boke - In: Emerging Markets Journal : EMAJ 5 (2015) 2, pp. 58-70
Saved in:
Cover Image
Delegating pricing power to customers : pay what you want or name your own price?
Krämer, Florentin (contributor);  … - 2015
Pay What You Want (PWYW) and Name Your Own Price (NYOP) are customerdriven pricing mechanisms that give customers (some) pricing power. Both have been used in service industries with high fixed capacity costs in order to appeal to additional customers by reducing prices without setting a...
Saved in:
Cover Image
Customers' expectation and services performance in pension fund administration (PFA) in Southeast Nigeria
Ojiaku, Obinna C.; Olise, Moses C.; Abuchi, Nwankwo Philip - In: Business and Economic Research : BER 5 (2015) 2, pp. 191-206
Saved in:
Cover Image
Sectoral determinants of foreign affiliate sales
Bekkers, Eddy; Macskasi, Indre - 2015
We test recent theories on sectoral determinants of foreign affiliate sales employing European foreign affiliate sales statistics (FATS). On the one hand, we test hypotheses by Oldenski (2012) that foreign affiliate sales are less likely in sectors with complex tasks and more likely in sectors...
Saved in:
Cover Image
Incidence de la concurrence bancaire sur les conditions de crédit
Bouchellal, Abdellah - 2015
Saved in:
Cover Image
Kundenemotionen und Mitarbeitermotivation : Produktivitätssteigerung durch kundenzentrierte Unternehmensführung
Preusser, Ivonne - 2017
Preview
Preview
Saved in:
Cover Image
Der Kundenberater als Mediator : effiziente Gesprächsführung durch die Einbeziehung mediativer Elemente
Rusert, Kirsten - 2017
Preview
Preview
Saved in:
Cover Image
Implicit managerial theories about followers and customers
Hommelhoff, Sabine - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 47-68
Saved in:
Cover Image
Workplace relationship cohesion : an internal customers' perspective
Grace, Debra; King, Ceridwyn; Iacono, Joseph Ki - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 123-144
Saved in:
Cover Image
Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar; Pons, Frank - In: Journal of retailing and consumer services 34 (2017), pp. 58-69
Saved in:
Cover Image
Kundenstolz im B2C-Bereich : eine empirische Analyse der Ursachen und Konsequenzen
Römhild, Julia - 2017
Preview
Preview
Saved in:
Cover Image
Do managers know what their customers think and why?
Hult, G. Tomas M.; Morgeson, Forrest V., III.; Morgan, … - In: Journal of the Academy of Marketing Science 45 (2017) 1, pp. 37-54
Saved in:
Cover Image
A newsvendor problem with boundedly rational strategic customers
Song, Yanan; Zhao, Xiaobo - In: International journal of production research 55 (2017) 1/2, pp. 228-243
Saved in:
Cover Image
Leadership und Exzellenz im Tourismusmarketing : was Tourismusunternehmen leisten müssen!
Gardini, Marco A. - In: Marketingexzellenz im Tourismus : Konzepte - …, (pp. 9-38). 2017
Saved in:
Cover Image
Integration von subjektiven Qualitätsanforderungen in die Kaufentscheidung zur Vermeidung von Fehlbewertungen
Peplowsky, Stefan - 2017
Preview
Preview
Saved in:
Cover Image
Customers' perceived website service quality and its effects on e-loyalty
Jeon, Myunghee Mindy; Jeong, Miyoung - In: International journal of contemporary hospitality management 29 (2017) 1, pp. 438-457
Saved in:
Cover Image
Why are customers loyal in sharing-economy services? : a relational benefits perspective
Yang, Shuai; Song, Yiping; Chen, Sixing; Xia, Xin - In: The journal of services marketing 31 (2017) 1, pp. 48-62
Saved in:
Cover Image
Marketing dispossession : a strategy for financial services that considers customers' mental health
Koku, Paul Sergius; Acquaye, Hannah Emma - In: The international journal of bank marketing : IJBM 35 (2017) 1, pp. 112-127
Saved in:
Cover Image
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: The international journal of bank marketing : IJBM 35 (2017) 1, pp. 128-146
Saved in:
Cover Image
Ran an den Kunden : so wird die Customer Journey zum Erfolgstrip
Voland, Roger - In: Marketing und Sales Automation : Grundlagen – Tools …, (pp. 161-173). 2017
Saved in:
Cover Image
Wirkungsvolle Kundenerlebnisse durch Marketing Automation
Hummel, Felix - In: Marketing und Sales Automation : Grundlagen – Tools …, (pp. 175-188). 2017
Saved in:
Cover Image
Identifying the right solution customers : a managerial methodology
Windler, Katharina; Jüttner, Uta; Michel, Stefan; … - In: Industrial marketing management : the international … 60 (2017), pp. 173-186
Saved in:
Cover Image
The reference effect in newsvendor model with strategic customers
Liu, Jiaming; Wu, Chong; Su, Tianyi - In: Management decision : MD 55 (2017) 5, pp. 1006-1021
Saved in:
Cover Image
Multi-period technician scheduling with experience-based service times and stochastic customers
Chen, Xi; Thomas, Barrett W.; Hewitt, Mike - In: Computers & operations research : and their … 82 (2017), pp. 1-14
Saved in:
Cover Image
Effect of restaurant reward programs on customers' loyalty : evidence from Iran
Hanzaee, Kambiz Heidarzadeh; Esmaeilpour, Fariba - In: Journal of Islamic marketing : JIMA 8 (2017) 1, pp. 140-155
Saved in:
Cover Image
Involvement of "ostensible customers" in really new innovation : failure of a start-up
Scaringella, Laurent - In: Journal of engineering and technology management : JET-M 43 (2017), pp. 1-18
Saved in:
Cover Image
The country-of-origin lie : impact of foreign branding on customers' willingness to buy and willingness to pay when the product's actual origin is disclosed
Aichner, Thomas; Forza, Cipriano; Trentin, Alessio - In: The international review of retail, distribution and … 27 (2017) 1, pp. 43-60
Saved in:
Cover Image
Poor and rich customers in the service encounter
Söderlund, Magnus - In: Journal of service management 28 (2017) 2, pp. 265-283
Saved in:
Cover Image
Determinants of customers’ attitude towards credit card usage : lessons learned from academics in Sri Lanka
Sriyalatha, Mallika Appuhamilage Kumudini - In: Inventi impact: retailing & consumer services (2017) 1, pp. 32-50
Saved in:
Cover Image
How salesperson perceptions of customers' pro-social behaviors help drive salesperson performance
Shannahan, Rachelle J.; Bush, Alan J.; Shannahan, Kirby … - In: Industrial marketing management : the international … 62 (2017), pp. 36-50
Saved in:
Cover Image
How psychological resourcefulness increases salesperson's sales performance and the satisfaction of their customers : exploring the mediating role of customer-oriented behaviors
Lussier, Bruno; Hartmann, Nathaniel N. - In: Industrial marketing management : the international … 62 (2017), pp. 160-170
Saved in:
Cover Image
Does cooperating with customers support the financial performance of business-to-business professional service firms?
Siahtiri, Vida - In: Journal of service theory and practice : JSTP 27 (2017) 3, pp. 547-568
Saved in:
Cover Image
Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-Wen; Rauschnabel, Philipp A.; … - In: Journal of service theory and practice : JSTP 27 (2017) 3, pp. 616-641
Saved in:
Cover Image
The friend or foe fallacy : why your best customers may not need your friendship
Dalsace, Frédéric; Jap, Sandy D. - In: Business horizons 60 (2017) 4, pp. 483-493
Saved in:
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • Next
A service of the
zbw
Questions? Chat with us

Questions? Chat with us

Loading...
 Searching for statistics or facts?
  • Sitemap
  • Contact us
  • Imprint
  • Privacy

Loading...