The purpose of this article is to determine the role of service providers in Mangaung Metropolitan Municipality (MMM) in ensuring effective service delivery. The absence of transparency, accountability, and proper and trustworthy structures and procedures in public procurement leads to...

Interlocal cooperation has long been promoted in the Philippines to address resource limitations of local government units; however, there is a lack of discussion on how it can efficiently deliver urban services. This study aims to investigate models of cooperation in the delivery of critical...

The research aims to analyse the influence of selected factors on the demand for urban public transport in the Czech Republic. Urban public transport is important publicly provided service worldwide. In the Czech Republic this means public ownership of transport companies and massive subsidies...

Supply Chain Management (SCM) fulfils an important role in the economy and public expenditure of a country and can be regarded as a critical factor for the efficiency of a government because it is a main component of public service delivery. Since the introduction of the SCM policy in South...

There has been a growing concern for excellent service delivery in the public sector. The challenges that are hindering service delivery in Town Councils have been attributed to political interference in appointments and ineffective leadership. The residents in the Town Council have been...

Public service facility network design has important implications for the quality and fairness of service provision to different population groups. Racial disparities in service accessibility have been underscored in the political science and geography literature, fostering policy discussions....

Citizen demand for quality public services is increasing, and improvements in the provision of public services affect citizen satisfaction and loyalty. This research is to evaluate citizens’ loyalty to municipal officials on the quality of public services provided by the municipality. The...

Medellin's government wanted to raise its efficacy, legitimacy, and control. The city identified 80 neighborhoods with weak state presence and competing armed actors. In half, they increased non-police street presence tenfold for two years, offering social services and dispute resolution. In...

Calls for reforming the civil rights enforcement regime often focus on individual government officers. Recent years have brought demands to abolish qualified immunity—a defense that protects individual officers from liability so long as they did not violate clearly established law—and to end...

South African municipal service delivery has been an area of highly debated concern, with many citizens lacking access to basic service delivery, such as water and electricity. Fast forward to the COVID-19 Pandemic, bombarding itself into every state, home and workplace and concerns over...

Saudi Arabia experience structural economic changes embodied by Vision 2030. One of the main aspects of this master plan is related to the financial markets and developing its instruments. This paper is devoted to developing new financial instrument called Municipality Sukuk (MuSk), and bring it...

The study examined the relationship between revenue generation and service delivery in some selected local government in Lagos State, Nigeria using Kosofe and Somolu Local Government as case study over the period of 2010 to 2018. Primary and secondary data were utilized for the study. Primary...

In Slovenia, the Municipal Warden Services Act (ZORed, 2006, and ZORed-A, 2017) represents the framework organisational legal act regulating the field of work of municipal wardens. In addition to the above act, the field of work and tasks performed by municipal wardens are also regulated by...

With the objective of expanding fire protection services to cover sparsely populated areas, an important reform has been implemented in the region of Galicia (Spain) over the two last decades, involving cooperation at county level and provincial level for service provision, and privatization of...

Die Gewährleistung einer leistungsfähigen öffentlichen Daseinsvorsorge ist ein wesentliches Merkmal moderner Staatlichkeit. Die materielle wie auch organisatorische Ausgestaltung der öffentlichen Daseinsvorsorge ist perspektivisch mit Megatrends konfrontiert: Demographischer Wandel,...

While central governments encourage intermunicipal cooperation to achieve economies of scale, municipalities are often reluctant to integrate. This paper provides new evidence on the factors explaining their resistance by exploiting a 2010 reform in France that forced non-integrated...

This paper studies how fiscal decentralization affects local services. It explores a 1993 reform that increased the fiscal autonomy of Italian municipalities by replacing government transfers with revenues from a local property tax. Our identification leverages cross-municipal variation in the...