The purpose of this study is to identify airline asymmetric attributes that affect customer satisfaction based on the three-factor theory and to build an Asymmetric Impact-Sentiment Analysis (AISA) for resource allocation prioritization. We identified food and beverage service as a basic factor;...

Background: Defining the optimal fleet portfolio is a crucial process in airline planning. The published efforts in literature provide ways to anticipate the disruption effects on the passenger demand; however, the proposed solution in this paper provides visibility on the impact of sustainable...

The COVID-19 pandemic was a health, economic, and financial crisis. The aviation sector was one of the most severely hit. Despite the extensive literature on this, COVID-Finance has been focused on stock returns, neglecting what could be learnt from the spreads of airlines' credit default swaps...

Purpose: The purpose of the paper is to examine the role of technology paradoxes, including technology anxiety, insecurity and forced usage, to understand consumer adoption behavior towards self-service technology. The present study also investigates the moderating effect of gender and...

Purpose: The purpose of this research is to examine the moderating effect of gross domestic product on the relation-ship between share ownership and strategic risk-taking of airlines. Theoretical foundation of this work is upper echelon theory and contingency theory. Design/methodology/approach:...

Purpose: This study aims to investigate the impact of airline ESG management on corporate reputation, corporate image, and relationship continuance intention of domestic airlines. Design/methodology/approach: The data for this study were collected by distributing 300 self-completion ques-...

This article reviews the dimensions of the low-cost carriers' (LCC) spatial development and socio-economic impact in the Polish cities of Poznan and Wroclaw. The LCC spatial effect, measured via the connectivity and network structure analysis in 2005-2019, figured out that both airports...

The significance of ancillary services within the airline industry is progressively gaining prominence. As such, research on airlines’ ancillary services has continuously grown. The primary objective of this research article is to provide a review of ancillary services on passengers’...

The study aims to investigate the relationship between service failure recovery, customer recovery satisfaction, and attitude loyalty for airline industry. The author propose an experimentally determined model of service recovery based on the function of brand authenticity as a moderator in this...

Over the last century, the passenger airline industry has undergone a series of transformations, with Lufthansa being a key player not only in Europe, but also worldwide. This case study traces Lufthansa's development, from its origins up until its current status, and outlines its expansion by...

Introducing an innovation does not end, but rather starts, with adoption. In fact, some innovations display network elements and require more than one firm to take them up in order to be successful and deliver the intended results. Such is the case of NDC (new distribution capability), an...

This paper includes information on some of the current issues faced by women in civil aviation. Through a sectoral gender lens, it examines employment, women's career cycles and the main decent work opportunities and challenges in the sector. It also identifies ways of accelerating the...

This paper includes information on some of the current issues faced by women in civil aviation. Through a sectoral gender lens, it examines employment, women's career cycles and the main decent work opportunities and challenges in the sector. It also identifies ways of accelerating the...

Purpose This study aims to analyse how consumers' perceptions of justice in a service recovery scenario vary, not only due to the company's actions but also due to the comparisons they make with the experiences of other consumers. Design/methodology/approach Based on justice theory, social...

The urgency of sustainability in aviation has led to a focus on operational activities, especially in the global supply chain of cargo airlines. This study introduces a Decision Support System (DSS) to improve Partner Relationship Management. The DSS helpspartners work toward sustainability...