Multi-agent artificial intelligence (MAAI) represents a foundational shift in the automation of knowledge work, moving beyond static workflows toward adaptive systems of interacting AI-based agents. These agents perceive, reason, and coordinate in real time to address complex, context-rich tasks...

This study explores the determinants of intelligent automation implementation within organisations and their implications for strategic value and technological adoption. Grounded in diffusion of innovation theory, this study examines how digital competencies, technology absorptive capacity, and...

Research Question- How to implement automation solutions in financial accounting? Motivation- There are claims on the academic literature about no clear guidelines for implementing automation technologies in accounting processes, and that this lack of guidance causes failures to the overall...

This study explores the determinants of intelligent automation implementation within organisations and their implications for strategic value and technological adoption. Grounded in diffusion of innovation theory, this study examines how digital competencies, technology absorptive capacity, and...

Past generations of BPM involved the efficient and effective management of business processes. Yet, we currently face a turning point. The technological facets of data-driven BPM add complexity to traditional BPM applications. As a result, organizations face intended and unintended...

The study aims to investigate the effectiveness of artificial intelligence (AI) and determine its impact on the management processes of international companies. A methodology was created to optimise international business processes, including introducing AI to improve management efficiency,...

The study aims to investigate the effectiveness of artificial intelligence (AI) and determine its impact on the management processes of international companies. A methodology was created to optimise international business processes, including introducing AI to improve management efficiency,...

Sustainable Practices for Long-term Business Efficiency: The Permaenterprise as a Strong Sustainable Model in the Age of the Anthropocene -- O&G 4.0: Leveraging Technology for Better Environmental Outcomes -- Circular Business Models: Sustainability and Profitability in the Furniture Sector --...

"Many organizations are currently undertaking a digital transformation to improve their business processes and better achieve their goals. This Handbook provides a comprehensive overview of contemporary trends and research at the point where business process management and digital transformation...

A data-driven approach in production logistics is adopted as a response to challenges such as low visibility and system rigidity. One important step for such a transition is to identify the enabling technologies from a value-creating perspective. The existing corpus of literature has discussed...

The world of logistics is changing and entering a new era. The advance of digitalization and technologization enables new business models, increased process efficiencies, novel planning approaches, and much more but, on the downside, there is also the risk of being lost in the maelstrom of...

A data-driven approach in production logistics is adopted as a response to challenges such as low visibility and system rigidity. One important step for such a transition is to identify the enabling technologies from a value-creating perspective. The existing corpus of literature has discussed...

The world of logistics is changing and entering a new era. The advance of digitalization and technologization enables new business models, increased process efficiencies, novel planning approaches, and much more but, on the downside, there is also the risk of being lost in the maelstrom of...

In der heutigen Zeit nimmt die Bedeutung schlanker und effektiver Prozesse in Unternehmen vor dem Hintergrund des Wettbewerbs sowie Kostendrucks stetig zu. Um dieser Herausforderung entgegenzuwirken, fokussieren sich Unternehmen auf die Identifikation neuer innovativer Potenziale. Aufgrund der...

Häufig bremsen geringe IT-Ressourcen, fehlende Softwareschnittstellen oder eine veraltete und komplex gewachsene Systemlandschaft die Automatisierung von Geschäftsprozessen. Robotic Process Automation (RPA) ist eine vielversprechende Methode, um Geschäftsprozesse oberflächenbasiert und ohne...

Part 1: Editorial -- Towards Service Automation in Public Organizations -- Part 2: Conceptualization of Public Sector Service Automation -- The Subject Matter of Process Automation Practices: Through the Lenses of Research Questions -- Understanding Automated Decision-making in the Public...

Social norms constrain behavior of individuals either through obligating or prohibiting certain types of behavior. Norm-based mechanisms have only recently found applications in enhancing decisions of knowledge workers in an automated business process management context. The norms inferred in...

Real-world business processes are resource-intensive. In work environments human resources usually multitask, both human and non-human resources are typically shared between tasks, and multiple resources are sometimes necessary to undertake a single task. However, current Business Process...

An approach containing methods and instruments adapted to the economical environment conditions with a high speed changing rate would be the synthetic description of the BPM (Business Process Management). This approach was absorbing instruments from both business management and information...

This study chooses two product technological elements (customized design and modular design) and two operations technological elements (process automation and process flexibility) from among a number of best practices to study their impact on organization structure, including centralization,...

This research aims at understanding the processes followed by the learning and development (L%D) team of Tata Communications Ltd. (TCL) and benchmarking their processes with those used at six other leading organisations. There are two key focus areas of the case: measuring training programme...

The Internet is a powerful channel that presents new opportunities for touching customers, enriching products and services with information, squeezing out costs through process automation, and redesigning internal business processes through enhanced communication and knowledge sharing. In most...