Information and communication technologies (ICTs) are becoming increasingly important for sustainable rural development through the smart village concept. This study aims to model ICT's potential for public services management in European rural areas. It identifies ICT applications across rural...

Contributing to the literature on the diversity of capitalism, this article shows how actors in the Polish public services responded to interlinked crises, namely the chronic public services crisis and its aggravation by the COVID-19 pandemic and the arrival of refugees triggered by war in...

Innovation in public sector management is essential for improving service delivery and strengthening citizen trust. However, in highly populated municipalities with budgetary constraints, such as Ecatepec de Morelos, administrative opacity and inefficiencies in the provision of essential...

This paper revisits the standard explanations of the violent Chilean protests of late 2019, and in particular their exclusive focus on the role of inequality, which in fact had been falling prior to the emergence of unrest. Instead, we suggest that blame may lie in a crisis of trust in...

The objective of this paper is to examine the efficiency of the public sector when it comes to labor market policy (LMP) in European Union (EU) countries. The primary aim is to provide a comprehensive evaluation of public services connected with the LMP from the viewpoint of the efficiency of...

Aim/purpose - The purpose of this article was to identify the information and communication technology (ICT) tools fostering the co-production of social services, acknowledging that the technological environment is an important contextual condition enhancing the development of co-production....

This paper tests for discriminatory treatment of the Roma minority by public officials in the Czech Republic at the stage of initial contact preceding a potential application for unemployment benefit. Our correspondence experiment facilitates testing for the presence of each of two intertwined...

International comparisons show that the reasons why e-government development in Germany does not occupy the desired "top spot" in rankings lie primarily in the inadequate provision of online services with little corresponding user orientation. In order to provide better and faster public...

The digital transformation of society raises high hopes for the improvement of the design and implementation of coproduction processes, which may lead to higher levels of acceptance, satisfaction, and trust with respect to public services. Yet and despite a growing number of studies on the role...

Purpose - The aim of this article is to specify the determining factors behind the decision to adopt either an internal or external means of the household waste management service in Moroccan local authorities (LAs), particularly in the "communes". Research methodology - The methodology applied...

This study addresses regional disparities and the dynamic evolution of China's science and technology finance integration (STFI) by constructing a composite index system using the entropy method. Recognizing the limitations of subjective weighting in traditional assessment frameworks, the...

Digital Public Infrastructure (DPI) has emerged as a foundational enabler of modern digital governance, yet scholarly understanding of its scope, design, and impact remains fragmented. This study addresses this gap by conducting a comprehensive systematic review and bibliometric analysis of 1153...

Digital transformation has become a central strategy for modernizing the public sector. This study analyzes the relationships between digital competencies, digital literacy, change management, soft skills, technology adoption, digitization of the public function, digital public services,...

The COVID-19 pandemic forced European Union member states to accelerate the digitalization of public services, turning a gradual policy priority into an urgent necessity. This study examines the pandemic's impact on the digital transformation of public administrations, assessing the...

Economic growth in Uganda remains strong. Real GDP growth accelerated from 6.1 percent in 9M-FY24 to an estimated 6.8 percent in 9M-FY25. This robust performance was mainly driven on the supply side by improvement in the commodity producing sectors as well as in manufacturing. This was...

Peru, once a high-growth economy achieving significant reductions in poverty, now faces stalling progress, citizen distrust and political instability. After robust growth averaging over 6 percent in the early 2000s and poverty reduction from 59 percent in 2004 to 24 percent in 2014, progress...

Digital transformation in government services represents a strategic shift that leverages digital technologies to enhance efficiency, accessibility, convenience, and user-centricity. In the wake of the COVID-19 pandemic, many governments accelerated the digitisation of services to support remote...

This paper provides experimental evidence on the electoral effect of a large education reform in a developing democracy. The reform significantly improved school quality on many dimensions (Romero, Sandefur, & Sandholtz, 2020). In this paper, I show that the reform reduced the incumbent party's...

This study examines the critical success factors for digital transformation in South Africa's public services, where systemic inefficiency, corruption, and limited transparency have eroded public trust. Using a PRISMA-guided systematic literature review of 64 studies, this study synthesises...

Despite the increasing integration of government chatbots (GCs) into digital public service delivery, their real-world effectiveness remains limited. Drawing on the literature on algorithm aversion, trust-transfer theory, and perceived risk theory, this study investigates how the type of service...