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Year of publication
Subject
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Dienstleistungssektor 13,739 Service industry 13,086 Innovation 1,412 Industrie 1,367 Dienstleistung 1,331 Manufacturing industries 1,331 Service quality 1,311 Dienstleistungsqualität 1,310 Deutschland 1,209 Services 1,192 Germany 1,126 Dienstleistungshandel 962 Trade in services 962 Theorie 934 Theory 933 Produktivität 881 Productivity 875 Business services 840 Unternehmensdienstleistung 839 Relationship marketing 752 Beziehungsmarketing 751 Innovationsmanagement 750 Innovation management 718 India 642 USA 641 Indien 640 Welt 636 World 634 EU countries 624 EU-Staaten 624 Consumer behaviour 618 Konsumentenverhalten 617 United States 596 Wirtschaftswachstum 566 Customer satisfaction 552 Economic growth 552 Kundenzufriedenheit 550 Strukturwandel 537 Firm performance 519 Unternehmensperformance 519
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Online availability
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Undetermined 3,383 Free 2,644 CC license 205 Digitizable 5
Type of publication
All
Article 8,039 Book / Working Paper 5,579 Journal 277 Other 2
Subcategories
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Article in journal 6,182 Book section 1,540 Working paper 1,189 Government document 441 Statistics 302 Proceedings 272 Case study 177 Report 57 Textbook 34 Handbook 19 Literature review 18 Guidebook 13 Review 11 Reference work 6 Glossary included 4 Biography 2 Annual report 1
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Language
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English 10,897 German 1,963 French 283 Undetermined 186 Spanish 159 Italian 110 Russian 96 Polish 63 Portuguese 28 Swedish 28 Dutch 27 Hungarian 24 Czech 18 Finnish 18 Danish 15 Slovak 15 Ukrainian 10 Malay (macrolanguage) 9 Norwegian 8 Bulgarian 7 Arabic 6 Romanian 6 Thai 6 Chinese 6 Afrikaans 5 Korean 5 Slovenian 5 Japanese 4 Modern Greek (1453-) 3 Croatian 3 Lithuanian 2 Serbian 2 Azerbaijani 1 Valencian 1 Estonian 1 Indonesian 1 Albanian 1 Turkish 1
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Author
All
Gallouj, Faïz 52 Mattoo, Aaditya 50 Hoekman, Bernard M. 43 Daniels, Peter W. 39 Rubalcaba-Bermejo, Luis 36 Corsten, Hans 35 Wirtz, Jochen 35 Kaiser, Ulrich 32 Cuadrado Roura, Juan R. 31 Djellal, Faridah 31 Miles, Ian D. 29 Talib, Faisal 29 Edvardsson, Bo 26 Rahman, Zillur 26 Witell, Lars 26 Bruhn, Manfred 24 Bryson, John R. 24 Bosch, Gerhard 22 Görg, Holger 21 Findlay, Christopher 20 Ghani, Ejaz 20 Gössinger, Ralf 20 Audretsch, David B. 19 Kowalkowski, Christian 19 Morikawa, Masayuki 19 Philippe, Jean 19 Petit, Pascal 18 Savona, Maria 18 Falk, Martin 17 Fiorini, Matteo 17 Gustafsson, Anders 17 Qureshi, M. N. 17 Büttgen, Marion 16 Evangelista, Rinaldo 16 Gornig, Martin 16 Hipp, Christiane 16 Kox, Henk L. M. 16 Schettkat, Ronald 16 Van der Marel, Erik 16 Bosworth, Barry 15
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Institution
All
OECD 49 National Bureau of Economic Research 40 Europäische Kommission / Statistisches Amt 31 UNCTAD 28 Europäische Kommission 16 Edward Elgar Publishing 15 Organisation for Economic Co-operation and Development 15 Springer Fachmedien Wiesbaden 14 Deutsches Institut für Wirtschaftsforschung 13 World Bank 13 USA / Bureau of the Census 12 Asian Development Bank 11 Zentrum für Europäische Wirtschaftsforschung 11 Centre on Transnational Corporations 10 European Commission / Statistical Office of the European Communities 10 Österreichisches Institut für Wirtschaftsforschung 10 IGI Global 9 International Trade Centre 9 Malaysia / Jabatan Perangkaan 9 Statistics Canada, Government of Canada 9 Thailand / Samnakngān Sathiti hǣng Chāt 9 Institut national de la statistique et des études économiques <Frankreich> 8 Nordrhein-Westfalen / Landesamt für Datenverarbeitung und Statistik 8 Allgemeines Treuunternehmen 7 Deutschland / Statistisches Bundesamt 7 European Commission / Joint Research Centre 7 Macau / Direcção dos Serviços de Estatística e Censos 7 Statistik Austria 7 World Trade Organization 7 European GNSS Supervisory Authority 6 Frankreich / Commissariat Général du Plan 6 Research Seminar in International Economics, University of Michigan 6 Weltbank 6 Christian-Albrechts-Universität zu Kiel / Institut für Weltwirtschaft 5 European Commission / Directorate-General for Economic and Financial Affairs 5 European Commission / Directorate-General for the Information Society and Media 5 Europäische Gemeinschaften / Kommission 5 Europäische Kommission / Generaldirektion Wirtschaft und Finanzen 5 Fraunhofer-Institut für Systemtechnik und Innovationsforschung 5 Friedrich-Ebert-Stiftung 5
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Published in...
All
The service industries journal 284 The journal of services marketing 128 Journal of business research : JBR 114 Journal of service management 86 SpringerLink / Bücher 78 Service business 67 Journal of retailing and consumer services 65 International journal of production economics 61 International journal of hospitality management 57 Industrial marketing management : the international journal for industrial and high-tech firms 54 Journal of service research : JSR 52 Journal of service research 47 Discussion paper series 46 European journal of operational research : EJOR 42 International journal of services technology and management 41 The journal of business & industrial marketing 41 Discussion paper 40 NBER working paper series 39 Structural change and economic dynamics : SC+ED 39 Working paper 38 International journal of services and operations management 37 Regional studies 35 Total quality management & business excellence 35 Policy research working paper : WPS 32 International journal of contemporary hospitality management 31 International journal of services, economics and management 31 Research policy : policy, management and economic studies of science, technology and innovation 29 The handbook of innovation and services : a multi-disciplinary perspective 29 International journal of services and operations management : IJSOM 28 NBER Working Paper 28 Technological forecasting & social change : an international journal 27 ZEW discussion papers 27 Springer eBook Collection 26 Discussion paper / Centre for Economic Policy Research 25 KIET Industrial economic review 25 RIETI discussion paper series 25 Services marketing quarterly 25 The world economy : the leading journal on international economic relations 25 Applied economics 24 Growth and change : a journal of urban and regional policy 24
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Source
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ECONIS (ZBW) 13,365 USB Cologne (EcoSocSci) 365 RePEc 94 Other ZBW resources 29 EconStor 22 ArchiDok 17 BASE 5
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Showing 1 - 50 of 12,704
 
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Sustainability orientation, sustainability implementation, and brand image in service firms
Jagani, Sandeep; Saboori-Deilami, Vafa - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015459754
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A bartender, a brand rep and a customer walk into a bar : an exploration of the expert middleperson in the Persuasion Knowledge Model
Wagn, Lauren; Penner, Sara - 2024
This research explores the relationship between liquor brand representatives and bartenders, its effects on the bartenders’ profession and subsequent theoretical implications from a Persuasion Knowledge Model perspective. Seven senior craft cocktail bartenders who act as both ‘agent’ and...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014520069
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From outreach to outcome : exploring the impact of integrated marketing communication on the performance of small and medium-sized enterprises
Sharma, Vinod; Mahajan, Yogesh; Kapse, Manohar - 2024
There is a growing need for small and medium-sized businesses (SMEs) to employ Integrated Marketing Communication (IMC) components to develop a robust brand-focused communications strategy given the present uncertain market circumstances and the consequent market volatility. For SMEs, the IMC...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015443651
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Företagens prispåslag och deras bidrag till högre priser 2019-2023
2026
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015616725
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Measuring services complexity: a novel machine learning approach using U.S. input-output data
Picasso, Santiago - 2026
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015611687
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Exploring the relationship between creativity and organisational resilience in service organisations
Paulikienė, Birutė; Šimanskienė, Ligita; … - 2026
In the contemporary dynamic world, where unforeseen situations are increasingly routine for organisations and the successful integration of new technologies is inevitable, creativity and resilience have emerged as essential characteristics of modern organisations. To explore the links between...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015612355
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Humanizing the customer experience with AI chatbots : a study in the food services industry toward achieving SDG 11 and SDG 12
Hitti, Sandreen; Ramadan, Alaaeddine - 2026
This study explores how AI chatbots in the food service industry can enhance customer experience while contributing to SDG 11 (Sustainable Cities and Communities). It also examines how collaborations between AI developers, restaurants and sustainability-focused organizations can drive...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015616452
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Services Competitiveness for Growth and Jobs in Indonesia
Lakatos, C.; Valiant, I.; Pasha, M. - 2026
Indonesia’s services sector has emerged as a key driver of economic growth and employment. Services have also been the driving force of global trade and investment. Advances in technology are expected to further improve the tradability of services, creating new opportunities for Indonesia....
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015597463
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Aggregate Employment and the Rise of Services across Time and Countries
Duarte, Margarida; Restuccia, Diego - 2026
We study the sectoral reallocation of employment over time and across countries, with a focus on the rise of services. We document substantial changes in the ratio of aggregate employment to working-age population across countries that are not systematically related to productivity growth or...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015611109
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Aggregate employment and the rise of services across time and countries
Duarte, Margarida; Restuccia, Diego - 2026
Book / Working Paper
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A framework to assess services as a driver for economic growth and structural transformation
Dinh, Hinh-truong - 2026
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015591957
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A comparative study on energy service policy development and effectiveness in China and United States
Wen, Yutong; Huang, Xinying; Zheng, Saina; Yuan, Jingfeng; … - 2026
The prominence of Energy Performance Contracting (EPC) has grown particularly dramatically in recent years, prompting countries to enact policies aimed at fostering wider EPC adoption and backing up the growth of Energy Service Companies (ESCOs). However, the effectiveness of these overarching...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015603731
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Productivity premium of firms engaged in offshoring and service trade with China : evidence from a survey of Japanese firms
Tomiura, Eiichi; Kuwahata, Hiroyuki - 2026
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015603861
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Urban-biased structural change
Wong, Horng Chern; Novy, Dennis; Perroni, Carlo; Chen, … - 2026
Using French micro-data, we show that rapid structural transformation in densely populated cities is driven by the expansion of large tradable services firms and the departure of large manufacturing firms. This reallocation is accompanied by sharply rising house prices but without a compensating...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015605963
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Importance of continuous improvement and emerging technologies on service sector in firms in an emerging economy
Bernal-Torres, César A.; Paipa, Luis; Jarrah-Nezhad, Yavar - 2026
Purpose: This study examines the impact of continuous improvement practices and emerging technologies on business performance in the service sector of an emerging economy. It seeks to identify whether these factors contribute positively to competitiveness and how their effects compare to...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015627287
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Role of external corporate social responsibility towards task performance : unveiling serial mediation of organizational pride and affective commitment
Yasmeen, Irum; Ahmed, Alia; Rehman, Mehvish Fazal-ur- - 2026
The importance of CSR is undeniable-it serves as a powerful driver that boosts both employee performance and overall organizational success. Extensive research is found in literature on CSR and its several dynamics related to the performance. Therefore, the objective of the study is to...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015628761
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Regulation and growth reloaded : Lessons from 25 years of retail trade and professional services reforms
Andrews, Dan - 2026
After decades of weak productivity growth across the OECD, understanding how regulation in market services affects economic performance has become a policy priority. This paper exploits a new OECD dataset covering regulatory policies in retail trade and professional services across 15 OECD...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015629070
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Theory, practice and strategy of integrated development between the modern service industry and modern agriculture
Zhixiong, Du; Lu, Qianwen - 2026
The Fourth Plenary Session of the 20th Central Committee of the Communist Party of China proposed "to enhance the integration level of modern services with advanced manufacturing and modern agriculture." The integration of modern services with modern agriculture serves as the primary driver...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015639225
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Technology convergence: the new logic for competitive advantage : insight report
2026
Technology convergence is changing how competitive advantage is created. As technologies increasingly combine, the opportunity is no longer just identifying promising pairings, but scaling them for real-world use. This second edition of the Technology Convergence Report shifts focus from where...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015640054
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Should we stay or should we go? : firms' decision on services mode of supply
Breinlich, Holger; Magli, Martina - 2026
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015642015
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Should we stay or should we go? : firms’ decision on services mode of supply
Breinlich, Holger; Magli, Martina - 2024
Book / Working Paper
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Should we stay or should we go? : firms' decision on services mode of supply
Breinlich, Holger; Magli, Martina - 2024
Book / Working Paper
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Customer obsession, innovation, and service quality : shaping strategy in Taiwan firms
Ta, Hong Ngoc; Chang, Chia-Hua - 2026
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015643339
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Artificial intelligence as a strategic lever for enhancing performance in service sector supply chains : a systematic literature review
Badre, El Mehdi; Sidouna, Slimane; Chahbar, Hind; … - 2026
Purpose - this study was undertaken through a systematic literature review to iden-tify the central role of Artificial Intelligence (AI) in improving supply chain performance across all service sectors. Research methodology - a dual methodological approach was used involving both quantitative...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015644472
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Beefing up the service sector : commodity export booms and production network spillovers
Amodio, Francesco; Chiovelli, Giorgio; Frache, Serafin - 2026
We show that commodity export booms can propagate up the value chain, reshape production networks, and drive growth and transformation in the service sector. We study Uruguay's beef export boom to China in the 2010s, combining customs, firm-to-firm transactions, employer-employee, and balance...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015656419
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Agglomeration and firm-level productivity in African cities
Visagie, Justin; Turok, Ivan - 2026
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015652081
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Toward U.S. trade in services by state : exploratory results of a survey-based approach for selected services and intellectual property
Wingo, Scott - 2026
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015653342
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Multinationals and structural transformation
Alviarez, Vanessa; Chen, Cheng; Pandalai-Nayar, Nitya; … - 2026
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015653620
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Innovation readiness through grassroots service design : translating field evidence into a portable service chair
Han, Cheng-Ting; Lin, Hsin-mei; Chen, Ching-Yun - 2026
Drawing on mobile foot reflexology in Taiwan, this article examines innovation readiness in small-scale wellness services where formal R&D resources, standardized workstations, and organizational support systems are limited. It conceptualizes readiness as a staged service-design condition...
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Sustainable development goal for decent work in East Asia : a focus on the services sector
Kuźnar, Andżelika - 2026
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015653735
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An analytical framework for optimizing task scheduling and routing in internet installation services
Kotekangpoo, Apicha; Siriruk, Pavee - 2026
The growing demand for internet installation services in Thailand has led to persistently full schedules, resulting in delays beyond standard working hours or task cancellations. These delays stem from inefficient scheduling, which results in unbalanced task distribution, varying task...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015654231
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Servicification in global value chains and services trade restrictions in Asian economies
Taguchi, Hiroyuki; Lar, Ni - 2026
Global value chains have recently changed structurally ("servicification")-that is, service sectors' involvement in global value chain processes has become more intensive. We quantify services trade restrictions' contribution to underdevelopment of global value chain servicification across Asian...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015633863
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Depreciation and services trade : the evidence from Japan
Neeraj, B. R.; Trofimov, Ivan D. - 2026
This study aims to examine the effects of currency depreciation and volatility on services trade balance and trade partner concentration and dynamics in Japan at a disaggregated level over the 2006M01 to 2023M09 period.It applies linear and non-linear autoregressive distributed lag models and...
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Continuity and change : the employment orientation of contemporary marginalised working-class young men
Gater, Richard - 2026
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015666614
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Lay moralities of young workers and the moral economy of service labour
Farrugia, David - 2026
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015666641
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Airlines practices to incorporate circular economy principles into the waste management system
Salesa, Aitor; León, Raúl; Moneva, José Mariano - 2023
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014245844
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Job-related stress, employee embeddedness, and hedonic workplace well-being : a study of employees in knowledge-intensive services in Vietnam
Le Nguyen Hau; Nguyen, Khanh-Ngoc - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015617978
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Nearshoring in Central Eastern Europe : the evolution of shared service centers and global business services
Hirsiger, Marcel - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015618083
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Non-tariff measures in services sector : a PPML analysis
Faizi, Bushra; Shah, Mohamed Eskandar; Shirazi, Nasim Shah - 2025
The paper presents an analysis of the tariff equivalent (AVEs) of regulations in the services sector, employing sectoral-level estimates derived from the gravity equation. Our findings indicate that advancements in information and communication technology have diminished the significance of...
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Texas Service Sector Outlook Survey : survey methodology, performance and forecast accuracy
Cañas, Jesús; Kerr, Emily; Morales-Burnett, Diego - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015546289
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Structural transformation via services or manufacturing? : evidence from Ethiopia
Gebreeyesus, Mulu; Abegaz, Getachew - 2025 - Draft Version - June 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015546290
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The evolution of agglomeration patterns in Italian manufacturing and services
Gragnolati, Ugo M.; Tidu, Alberto; Filia, Gioele; Usai, … - 2025 - Prima edizione
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015485875
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How do private and publicly-traded R&D service firms differ in their innovation performance and strategy? : evidence from the United Kingdom
Li, Xiuqin; Deng, Xin - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015141847
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Intellectual property protection and firm risk : how service transition and knowledge intensity mitigate the loss of strategic resources
Hudson, Kerry; Morgan, Robert E. - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015159349
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Decomposition strategies for solving the spring sweeping routing problem
Lamghari, Amina; Foutlane, Omar; Audy, Jean-François - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015205374
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Pricing and coordination of product service supply chain under an industrial internet platform environment
Li, Xiangdong; Wu, Xinkun; Wang, Junli; Cui, Linghui - 2025
With the development and application of new-generation information technology, a wave of intelligent transformations in enterprise services has emerged. As a combination of various information technologies, industrial Internet platforms are becoming the new engine for driving the intelligent...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015549077
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European business cycle indicators : 4th quarter 2024: Investment in the manufacturing and services sectors : results from the October/November 2024 survey : special topic
2025
The special topic analyses the results of the questions on investment included in the October-November surveys for the manufacturing and services sectors, enquiring about business investment in 2024, as well as plans for 2025. On aggregate in the EU, managers' assessment of the change in...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015322728
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Emotional energy : when customer interactions energize service employees
Cayla, Julien; Auriacombe, Brigitte - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015374132
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Competition among digital services : evidence from the 2021 meta outage
Rehse, Dominik; Valet, Sebastian - 2025
On October 4, 2021, all services provided by Meta Platforms, Inc. (then Facebook, Inc.) became unavailable unexpectedly for all its worldwide users for a period of about six hours. We use detailed high‐frequency tracking data from smartphones, tablets and desktop computers of thousands of Meta...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015331895
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Rural transformation, GVCs and the rise of the services economy
Findlay, Christopher; Roelfsema, Hein - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015331941
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The performance effects of innovative service transition strategies
Buck, Christoph; Floegel, Nils-Ole; Stöter, Maximilian B. - 2025
In recent years, the management research has increasingly discussed service transition. However, studies have not used sufficiently granular empirical data for valid quantitative evaluation of service-intensive strategies by, for example, examining the possible effects of resource slack on firm...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015331983
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Deregulation derailed : evidence from services markets liberalization in Croatia
Grajzl, Peter; Ćorić, Bruno; Srhoj, Stjepan - 2025
Conventional wisdom suggests that when business regulation is excessive, deregulation should enhance efficiency. The liberalization of services markets in Croatia demonstrates that this is not necessarily the case, particularly when features of the reform process allow undue influence by those...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015190243
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Deregulation derailed : evidence from services markets liberalization in Croatia
Grajzl, Peter; Ćorić, Bruno; Srhoj, Stjepan - 2025 - rev.
Edition: rev.
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The economic impact of the on-demand service industry in Indonesia
2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015190745
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