Purpose - This paper aims to develop and validate a comprehensive scale for measuring consumer perceptions towards social commerce (S-Commerce). With the growing prominence of social media platforms in electronic commerce (e-commerce), understanding consumer perceptions and attitudes is...

This study explores consumer sentiments towards telemedicine and telehealth services using data from various digital platforms. Leveraging Brand24 for real-time data collection and NVivo 14 for in-depth content analysis, the research examines netizen reviews to reveal their perceptions,...

Optimising resource efficiency is essential for sustainable product lifecycle management (PLM). This motivates the use of novel methodologies such as sustainable design, circular economy concepts, and causal machine learning algorithms. This study focuses on repair as one of the circular economy...

The literature on political socialization highlights the importance of parents and friends, but it is rare to find studies analyzing these socializing agents in the same model. In contrast, friends are often limited to one or a few friends that may not account for the actual effect of friends....

The paper investigates the role of customer value co-creation practices within e-commerce platforms, drawing on service dominant logic, practice theory and institutional work. From the customer view, this study proposes an integrated model in which social expertise, organizational socialization,...

The literature on political socialization highlights the importance of parents and friends, but it is rare to find studies analyzing these socializing agents in the same model. In contrast, friends are often limited to one or a few friends that may not account for the actual effect of friends....

Purpose This study analyzes the impact of sports social media on a country regarding three international events connected to the brand Spain. It examines (1) the use and importance of various social media platforms in sports events and (2) identifies the countries generating the most social...

Purpose - This study aims to explore the correlation between Management Control Systems, Green Innovation, Social Media Networks, and Company Performance in medium-sized construction and real estate firm in Indonesia. Design/methodology/approach - This research method uses quantitative approach....

In this special issue, we refer to "content moderation" as the multi-dimensional process through which content produced by users is monitored, filtered, ordered, enhanced, monetised or deleted on social media platforms. This process encompasses a great diversity of actors who develop specific...

Civil society organisations (CSOs) have been gradually expanding their role in monitoring the Code of Conduct jointly developed in 2016 by the European Commission and four large social media platforms to counter online hate speech. While their function was initially limited to collecting data...

While content moderation began as a solution to online abuse, it has increasingly been framed as a source of abuse by a diverse coalition of users, civil society organisations, and politicians concerned with platform bias. The resulting crisis of legitimacy has motivated interest in more...

This article seeks to explore the socio-demographic determinants underlying the engagement of moderators and the production of content moderation norms in the French Twitch scene. Using a mixed-method approach, it highlights gender, politicisation, social class, and social vulnerability...

Virtual reality (VR) tourism presents a creative way to improve travel experiences and offers smart travel. On the other hand, compared to wealthy nations with sophisticated information infrastructure and smart tourism support, the exploitation of VR tourism in emerging tourism economies looks...

Flamino et al. (2023) estimate the levels of ideological polarization and echo chamber behavior for Twitter (now X) users during the 2016 and 2020 U.S. presidential elections using political bias classification and network analysis methods. Using 873 million tweets, they find a decline in the...