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Year of publication
Subjects
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Dienstleistungsqualität 6,120 Service quality 6,120 Customer satisfaction 1,060 Kundenzufriedenheit 1,060 USA 956 United States 955 Beziehungsmarketing 714 Relationship marketing 714 Deutschland 703 Germany 697 Theorie 615 Theory 615 Qualitätsmanagement 552 Quality management 520 Consumer behaviour 445 Konsumentenverhalten 445 Krankenhaus 413 Hospital 410 Gesundheitsversorgung 287 Health care 287 Wirtschaftsprüfung 279 Financial audit 277 Großbritannien 211 United Kingdom 211 Customer service 206 Kundenservice 206 Gesundheitswesen 200 School 199 Schule 199 Hochschule 195 Higher education institution 192 Measurement 192 Messung 191 Estimation 189 Schätzung 189 Health care system 188 Bewertung 176 Evaluation 175 Competition 167 Hotel industry 164
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Online availability
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Free 601 Undetermined 153
Type of publication
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Article 4,568 Book / Working Paper 1,541 Journal 11
Type of publication (narrower categories)
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Article in journal 3,840 Aufsatz in Zeitschriften 3,840 Graue Literatur 914 Non-commercial literature 914 Article in book 753 Aufsatz im Buch 753 Arbeitspapier 699 Working Paper 699 Dissertation 368 Thesis 368 Hochschulschrift 363 Collection of articles of several authors 175 Sammelwerk 175 Case study 145 Fallstudie 145 Kongress 53 Amtsdruckschrift 50 Government document 50 Congress report 45 Kongressschrift 45 Collection of articles written by one author 37 Sammlung 37 Bibliographie enthalten 34 Bibliography included 34 Aufsatzsammlung 22 Reprint 14 Survey 12 Übersichtsarbeit 12 Lehrbuch 11 Forschungsbericht 10 Handbook 9 Handbuch 9 Advisory report 7 Commentary 7 Gutachten 7 Kommentar 7 Mehrbändiges Werk 6 Multi-volume publication 6 Konferenzschrift 5 Company information 4
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Language
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English 4,873 German 1,199 French 30 Italian 10 Spanish 5 Swedish 5 Finnish 4 Russian 4 Dutch 3 Polish 3 Danish 2 Czech 1 Hungarian 1 Undetermined 1
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Persons
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Hanushek, Eric Alan 39 Bruhn, Manfred 34 Siciliani, Luigi 33 Propper, Carol 32 Rivkin, Steven G. 24 Straume, Odd Rune 24 Brekke, Kurt R. 23 Gravelle, Hugh 16 Bauer, Hans H. 15 Benkenstein, Martin 15 Van Reenen, John 15 Prybutok, Victor R. 14 Staiger, Douglas 14 Edvardsson, Bo 13 Gaynor, Martin 13 Figlio, David N. 12 Kain, John F. 12 Mattila, Anna S. 12 Bloom, Nick 11 Brasington, David M. 11 Georgi, Dominik 11 Kane, Thomas J. 11 Knieps, Günter 11 Stauss, Bernd 11 Akroush, Mamoun N. 10 Gil Saura, Irene 10 Jang, Soocheong 10 Machin, Stephen 10 Pathak, Parag A. 10 Rebitzer, James B. 10 Rockoff, Jonah E. 10 Schreier, Gerhard 10 Shahin, Arash 10 Sharma, Piyush 10 Woratschek, Herbert 10 Dahlgaard-Park, Su Mi 9 Falk, Tomas 9 Hammerschmidt, Maik 9 Koning, Pierre 9 Ladhari, Riadh 9
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Institutions
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Hochschulrektorenkonferenz 17 OECD 8 Nomos Verlagsgesellschaft 6 Springer Fachmedien Wiesbaden GmbH 6 Europäische Kommission 5 European Centre for the Development of Vocational Training 4 Österreich / Bundesministerium für Verkehr, Innovation und Technologie 4 OECD / International Transport Forum 3 USA / General Accounting Office 3 Verlag Dr. Kovač 3 Books on Demand GmbH <Norderstedt> 2 Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung 2 Bundesinstitut für Berufsbildung 2 Centralʹnyj bank Rossijskoj Federacii 2 Christel DeHaan Tourism and Travel Research Institute <Nottingham> 2 Europäische Kommission / Statistisches Amt 2 Excellence-in-Service-Konferenz <6., 2016, Koblenz> 2 Harvard Institute for International Development 2 IT Service Management Forum Deutschland 2 Institute for Fiscal Studies 2 National Bureau of Economic Research 2 National Institute of Economic and Social Research 2 Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen 2 Svenska Handelshögskolan <Helsinki> 2 Technische Universität Ilmenau 2 Università degli Studi di Milano / Dipartimento di Economia Politica e Aziendale 2 W. Bertelsmann Verlag 2 Zukunftsinitiative Rheinland-Pfalz 2 Økonomisk Institutt 2 AOK-Bundesverband 1 Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn> 1 Airports Council International 1 American Society for Quality 1 Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland 1 Association for Social Advancement (Dhaka, Bangladesh) 1 Australian and New Zealand Marketing Academy 1 Australien / Centrelink 1 Australien / Trade Commission 1 AĖTERNA 1 Bad Orber Gespräche <10, 2005, Berlin> 1
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Published in...
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The service industries journal 186 Working paper 170 Total quality management & business excellence : an official journal of the European Society for Organisational Excellence 104 International journal of hospitality management 85 The journal of services marketing 67 Journal of business research : JBR 62 Managing service quality : MSQ ; an international journal 57 Journal of air transport management 54 Services marketing quarterly 46 Journal of retailing and consumer services 44 Auditing : a journal of practice & theory 43 International journal of quality and service sciences 43 International journal of contemporary hospitality management 42 Discussion paper / Centre for Economic Policy Research 41 Journal of service research : JSR 38 International journal of quality & reliability management 37 The TQM journal : the international review of organizational improvement 37 International journal of services and operations management 35 Tourism management : research, policies, practice 35 Discussion paper series 34 Journal of hospitality marketing & management 34 Journal of travel and tourism marketing 34 Health care management review : HCM review 32 Journal of health economics 30 Quality management journal : QMJ 29 The international journal of bank marketing : IJBM 27 International journal of services, economics and management 24 International journal of productivity and quality management : IJPQM 23 International journal of services and standards 23 CESifo working papers 22 Gabler Edition Wissenschaft 22 International journal of health care finance and economics 22 Journal of the Academy of Marketing Science 22 Asia Pacific journal of marketing and logistics 21 Beiträge zur Hochschulpolitik 21 Journal of human resources : JHR 21 International journal of auditing : IJA 20 Journal of marketing management : MM 20 Journal of service management 20 Service business 20
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Sources
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ECONIS (ZBW) 6,120
Showing 1 - 50 of 6,120
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How effective are early grade reading interventions? : a review of the evidence
Graham, Jimmy; Kelly, Sean - 2018
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Global data set on education quality (1965-2015)
Altinok, Nadir; Angrist, Noam; Patrinos, Harry Anthony - 2018
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Exit, tweets and loyalty
Gans, Joshua; Goldfarb, Avi; Lederman, Mara - 2017
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Will ad blocking break the internet?
Shiller, Benjamin Reed; Waldfogel, Joel; Ryan, Johnny - 2017
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The impact of increased cost-sharing on utilization of low value services : evidence from the state of Oregon
Gruber, Jonathan; Maclean, Johanna Catherine; Wright, Bill - 2017
In this study we examine the impact of a value-based insurance design (V-BID) program implemented between 2010 and 2013 at a large public employer in the state of Oregon. The program substantially increased cost-sharing, specifically copayments and coinsurance, for several healthcare services...
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Assessment of critical success factors of TQM culture in hospitality sector in Kosovo
Pira, Bujar; Zylfijaj, Rejhane - In: International Journal of Research in Business and … 6 (2017) 1, pp. 65-77
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Exit, tweets, and loyalty
Gans, Joshua; Goldfarb, Avi; Lederman, Mara - 2017
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Eine Methode zur Analyse von Cloud-Service-Qualität aus der Käuferperspektive
Wollersheim, Jan - 2017
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The role of social capital, commitment, and organizational citizenship behavior in improving job performance (case study: Khoy Municipality)
Nemati, Mohammad Ali; Safooei, Morteza Akbarzadeh; … - In: Journal of urban economics and management : a quarterly … 5 (2017) 17, pp. 115-132
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An evaluation of bias in three measures of teacher quality : value-added, classroom observations, and student surveys
Bacher-Hicks, Andrew; Chin, Mark J.; Kane, Thomas J.; … - 2017
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Does the auditor have a direct influence on the financial statement quality?
Dolgikh, Tatiana - In: European financial and accounting journal : EFAJ 12 (2017) 2, pp. 73-90
In the modern process of globalization, IFRS standards are widely used in the financial world, Russian Federation is one of these examples. The application of IFRS in Russian Federation first began in the early 90-ies of the twentieth century. During IFRS adoption many companies were involved in...
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Curated Shopping im Modehandel : eine empirische Studie zur Untersuchung der Serviceversprechen und Erfolgspotentiale
Fuchs, Anna-Lena; Bug, Peter - 2017
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Competitive neutrality and the cost and quality of welfare services
Stennek, Johan - 2017 - Revised
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Education and health services in Uganda : quality of inputs, user satisfaction, and community welfare levels
Tsimpo, Clarence; Etang, Alvin; Wodon, Quentin - 2017
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Emotions in service recovery encounters
Jerger, Christina - 2017
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Introducing a performance-based school grant in Jakarta : what do we know about its impact after two years? : background paper to the 2018 World Development Report
Al-Samarrai, Samer; Shrestha, Unika; Hasan, Amer; … - 2017
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Is your lawyer a lemon? : incentives and selection in the public provision of criminal defense
Agan, Amanda; Freedman, Matthew; Owens, Emily Greene - 2017
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Double for nothing? : experimental evidence on an unconditional teacher salary increase in Indonesia
Ree, Joppe de; Muralidharan, Karthik; Pradhan, Menno; … - 2017
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Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
Gouthier, Matthias (ed.) - Excellence-in-Service-Konferenz <6., 2016, Koblenz> - 2017 - 1. Auflage
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How much teachers know and how much it matters in class : analyzing three rounds of subject-specific test score data of Indonesian students and teachers
Ree, Joppe de - 2016
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The effect of cross-border healthcare on quality, public health insurance, and income redistribution
Aiura, Hiroshi - 2016
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The role of preschool quality in promoting child development : evidence from rural Indonesia
Brinkman, Sally Anne; Hasan, Amer; Jung, Haeil; … - 2016
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User-centered approach to service quality and outcome : rationales, accomplishments and challenges
Yanagihara, Tōru - 2016
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Deciphering capacity development through the lenses of “pockets of effectiveness” : a case of innovative turnaround of the Phnom Penh Water Supply Authority, Cambodia
Kuwajima, Kyoko - 2016
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What do test scores miss? : the importance of teacher effects on non-test score outcomes
Jackson, Clement - 2016
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Quality competition and hospital mergers : an experiment
Han, Johann; Kairies-Schwarz, Nadja; Vomhof, Markus - 2016
Based on a Salop model with regulated prices, we investigate quality provision behavior of competing hospitals before and after a merger. For this, we use a controlled laboratory experiment where subjects decide on the level of treatment quality as head of a hospital. We find that the...
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How equitable is access to opportunities and basic services considering the impact of the level of service? : the case of Santiago, Chile ; prepared for the Roundtable on Income in...
Tiznado-Aitken, Ignacio; Muñoz, Juan Carlos; Hurtubia, … - ITF Round Table on Income Inequality, Social Inclusion … - 2016
Cities face the daily challenge of providing people with access to different activities through their public transport systems. Despite its importance, there is little research on accessibility that focuses on the use of this mode and even less accounting for the impact of level of service (i.e....
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The division of labor in teams : a conceptual framework and application to collaborations in science
Haeussler, Carolin; Sauermann, Henry - 2016
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The impact of increased cost-sharing on utilization of low value services : evidence from the state of Oregon
Gruber, Jonathan; Maclean, Johanna Catherine; Wright, … - 2016
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Improving the quality of choices in health insurance markets
Abaluck, Jason; Gruber, Jonathan - 2016
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Financial (dis-)information : evidence from a multi-country audit study
Giné, Xavier; Mazer, Rafael Keenan - 2016
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Do good reports mean higher prices? : the impact of hospital compare ratings on cardiac pricing
Dor, Avi; Encinosa, William E.; Carey, Kathleen - 2016
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Peer quality and the academic benefits to attending better schools
Hoekstra, Mark; Mouganie, Pierre; Wang, Yaojing - 2016
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Moneyball in Medicare
Norton, Edward C.; Li, Jun; Das, Anup; Chen, Lena M. - 2016
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Contracting out the last-mile of service delivery : subsidized food distribution in Indonesia
Banerjee, Abhijit V.; Hanna, Rema; Kyle, Jordan C.; … - 2016
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Determinanten des Bedarfs an produktbegleitenden Dienstleistungen auf Industriegütermärkten
Wonner, Richard - 2016
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Dynamic effects of teacher turnover on the quality of instruction
Hanushek, Eric Alan; Rivkin, Steven G.; Schiman, Jeffrey C. - 2016
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Customer participation in the customization of services : effects on satisfaction and behavioral intentions
Straus, Lennart; Robbert, Thomas; Roth, Stefan - In: Journal of business market management : JBM 9 (2016) 1, pp. 498-517
Customers' evaluation of the service process has important implications for service providers. However, research on customer participation at the specification stage of a customization process and its effects on the evaluation of the process and service outcome is still scarce. This paper...
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Do hospital-owned skilled nursing facilities provide better post-acute care quality?
Rahman, Momotazur; Norton, Edward C.; Grabowski, David C. - 2016
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Healthy-time measures of health outcomes and healthcare quality
Burns, Marguerite; Mullahy, John - 2016
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Service Exzellenz - Integrierte Servicestrategieentwicklung in Industrieunternehmen
Ebeling, Jakob - 2016
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Erlebnisqualität als Erfolgsfaktor für das Customer Experience Management : am Beispiel der vom Anbieter beeinflussbaren Kontaktpunkte einer Badepauschalreise
Schnorbus, Linda - 2016
SWD-Schlagwörter: Kunde, Erlebnis, Tourismus, Reise, Qualitätsmanagement . - Freie Schlagwörter (Englisch): Customer Experience management, Customer Journey, Experience, Quality Management, Brand Management
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The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - 2016
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Hospital competition, quality, and expenditures in the U.S. Medicare population
Colla, Carrie Hoverman; Bynum, Julie; Austin, Andrea; … - 2016
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Screening in contract design : evidence from the ACA Health Insurance Exchanges
Geruso, Michael; Layton, Timothy J.; Prinz, Daniel - 2016
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The impact of service quality and sport-team identification on the repurchase intention
Oman, Branimir; Pepur, Mario; Arnerić, Josip - 2016
During the last few decades, the role of the service sector in the overall economic activities has become more significant in many countries, particularly the most developed ones. This has provoked increased scholars' interest so they have begun researching many service markets more extensively....
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Effects of hospital leadership, organizational systems, and ESWOS on medical error reduction
Lee, Donhee; Hong, Kwan Soo; Kim, Nam Young - In: Service business 10 (2016) 1, pp. 159-177
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Customer-perceived value and loyalty : how do key service quality dimensions matter in the context of B2C e-commerce?
Jiang, Ling; Jun, Minjoon; Yang, Zhilin - In: Service business 10 (2016) 2, pp. 301-317
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Managing people for service advantage
Wirtz, Jochen - 2018
Preface -- Introduction -- Service employees are extremely important -- Frontline work is difficult and stressful -- Cycles of failure, mediocrity and success -- Human resource management : how to get it right -- Service culture, climate and leadership -- Conclusion -- Summary -- Endnotes
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Understanding healthcare economics : managing your career in an evolving healthcare system
Wendel, Jeanne; Serratt, Teresa; O'Donohue, William T. - 2018 - Second edition
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