Nach einem weitgehenden tarifpolitischen Stillstand in der Corona-Zeit erlebt das Gastgewerbe vor dem Hintergrund von Arbeitskräftemangel und 12 Euro Mindestlohns nun eine grundlegende Erneuerung der Tariflandschaft.

Relationships are widely recognized as key to business success in the form of both informal interpersonal networks and formal organizational relationships. While Chinese personal networks (guanxi) have attracted scholars’ interest, the concept has not been fully investigated or understood in...

This study examines the impact of workplace discipline, transformational leadership, and career development on employee performance at a five-star hotel in Bali. The study was conducted at the Royal Beach Seminyak Bali, which is a part of Accor Group’s MGallery Collection of boutique hotels....

Nach einem weitgehenden tarifpolitischen Stillstand in der Corona-Zeit erlebt das Gastgewerbe vor dem Hintergrund von Arbeitskräftemangel und 12 Euro Mindestlohns nun eine grundlegende Erneuerung der Tariflandschaft.

This study assesses the impact of human resource managers on the effectiveness of hotel branding with reference to Jordanian hotel industry. The study followed a cross-sectional design in which data was collected through a questionnaire-based survey. Subsequently, the collected data were...

Purpose: Recently, high-quality vocational education and training has attracted much attention in Mexico. In this context, more practically applied skills are taught “on a dual basis”, combining classroom-based training with practical, on the job, training within the company. Dual practices...

Government agencies around the world struggle to retain frontline workers, as high job demandsand low job resources contribute to persistently high rates of employee burnout. Although fourdecades of research have documented the predictors and potential costs of frontline workerburnout, we have...

The study determined the effect of career planning on the performance of hotel employees in Oyo State. The specific objectives of the study are to examine the effect of technical functional competence, general managerial competence, security stability, entrepreneurial stability on performance of...

In a field experiment of age discrimination, pairs of men aged twenty-seven and forty-seven, inquired, by email, about employment as waiters in twenty five Spanish towns. Discrimination against the older waiters, corresponded to the highest rates ever recorded anywhere, by written tests, for...

Employee attrition is the biggest problem across the sector. Considering growth rate of hospitality industry, the requirement of manpower is huge in the sector, but the sector witnesses considerable attrition. The attrition rate amongst the employees who havent completed 1 year in the...

This paper reports on a small-scale audit study that investigates sex discrimination in restaurant hiring. Comparably matched pairs of men and women applied for jobs as waiters and waitresses at 65 restaurants in Philadelphia. The 130 applications led to 54 interviews and 39 job offers. The...

Advances in Hospitality and Leisure (AHL), a peer-reviewed research journal, has been published annually since 2004. AHL is indexed in Scopus and included in the Australian Business Deans Council (ABDC) journal quality list. Its editors, editorial board members, ad-hoc reviewers entail scholars...

The purpose of the study is to investigate the impact of leadership style on employee job satisfaction in five-star hotels. A questionnaire consisted of 57 items based on five-point likert scale (from strongly disagree to strongly agree) was used to measure both leadership style and job...

While previous research has improved our knowledge of how leadership influences employee behavior, the role of potential processes and contingencies in this relationship remains relatively unexplored. In the current study, based on the Self-determination Theory (SDT), we intend to contribute to...

Although hotels usually have clients from different nationalities, the research analyses the multicultural effects on hotel customers' satisfaction is still scant. This paper aims to contribute to the realm of hotel management by providing interesting managerial insights into how different...

The current research adds to the employee branding literature by building a conceptual framework to identify key employee branding dimensions in the context of the Indian hospitality industry that has been overlooked by the previous literature. A survey-based approach is employed on a sample of...

Historical materialism -- Marxism, class and the service industry -- Service labour and value theory -- Retail and the circulation of commodities -- Monopoly capital and the sales effort -- Two stages of production and realisation -- A Marxist analysis of outsourcing -- Cleaning workers and...

Brief history of Caribbean and Jamaican tourism -- Tourism in Negril, the capital of casual -- Women, work and tourism -- Welcome to Negril -- Entrepreneurs -- Nightlife -- Conclusion: Women tourist workers in the capital of casual.