The staff scheduling problem in the retail business is considered for which a new mathematical model and new solution methods are introduced. The problem is formalized as a set covering type problem. Columns represent feasible weekly working time patterns of one sales clerk. Rows correspond to...

11 hypotheses from agency theory, transaction cost analysis, and Ouchi's theoretical approach on the impact of environmental, Company and salespeople characteristics on the design of salesforce control systems (outcome- vs. behavior-based) are summarized and tested on a data set of 270 German...

Langfristiger Unternehmenserfolg hängt massgeblich von der Fähigkeit ab, kontinuierlich Innovationen zu entwickeln und diese erfolgreich am Markt zu etablieren. Viele Innovationen scheitern jedoch und bringen nicht den gewünschten Erfolg. Insbesondere bei hochinnovativen Produkten und...

Introduction -- The generational imperative -- Generational definitions and dispelling common myths -- Changing customer interactions -- How sales organizations must adapt -- Recruiting and onboarding multigenerational sales talent -- Generational considerations for sales skill development --...