This study was designed to examine the relationship among the four variables, i.e., Emotional Intelligence, Service Performance, Service Quality, and Customer Satisfaction. The data were collected through a self-administered questionnaire from the 2320 bank employees and bank customers of...

This work is licensed under a Creative Commons Attribution 4.0 International License. The banking and finance sector is a major employer in many countries, especially in emerging economies. Decisions made in the sector have significant implication on the economy. There is evidence that decision-...

Purpose - This study aims to examine process improvement strategy (PIS) (proxied by remote work, workforce training, and technological innovation), and employee productivity amid the COVID-19 pandemic among bank employees. Design/methodology/approach - The study employed cross-sectional and...

Banking industry is becoming more competitive due to escalating bank branches every year. It has been recorded that one of the industries with highest rate of turnover is financial service sector. Employee turnover is contributed by demanding working atmosphere and burdensome workloads. High...

The aim of this study is to examine the effect of the educational qualifications of bank personnel on Turkish banks. Within the scope of the study, based on the annual data of 21 banks operating in Turkey during the 2004-2019 period. The factors affecting the non-performing loans of banks have...

Introduction: COVID-19 pandemic has affected various aspects of human life. Bank employees who are more in contact with people are more likely to be infected during the pandemic situation. Moreover, mental, physical and social impacts of COVID-19 are more intense among these employees....

Purpose: This study examined factors affecting occupational stress among bank employees from the Prayagraj region . To gauge the level of stress experienced by employees of the bank under study. To estimate the relationships between the dependent variable job stress and the independent variables...

The study aims to test the impact of social support from supervisors and self-efficacy on employee performance through office de-clutter (a mediator) in banks. During the COVID-19 pandemic, the supporting factors (social support and self-efficacy) to de-clutter for maintaining employee...

Our paper examines the impact of training outputs and employment factors on several facets of employee performance while supporting managerial decision-making in the banking sector. First, we introduce four performance measures in individual productivity assessment. Second, three identified...

This research aims to assess the influence of supervisor work-life support on bank employees' performance linking work autonomy and employee workload in this relationship. A survey was conducted among bank employees in the Central Zone regions of Tanzania. Bank workers completed 417 survey...

Robberies and other violent acts by strangers and intruders are common in banks, which can lead to post-traumatic stress disorder in employees. However, the literature indicates that more subtle and less measurable forms of violence, such as psychological violence, can also cause discomfort...

Technology has become full circle in the effectiveness of today’s world and industries. It has crossed boundaries to make itself known and also have people relied upon it to a huge extent. Particularly databases and software to enroll data for the company, such software is generally used by...

This study examined the relationship between family status and job satisfaction in the banking sector among women employees. The population for the study consisted of women employees in public sector banks of district Sonepat of Haryana in India. This study investigated the influence of marital...

Job satisfaction refers to one’s feelings towards one’s job. If the employee’s expectations are fulfilled (or) the employees get higher than what he/she feels satisfied. The main objective of this research is to study the theoretical framework of job satisfaction and relationship with...

Job satisfaction refers to one’s approaches towards one’s job. If the employees expectations are fulfilled (or) the employees get higher than what he/she feels satisfied. The main objective of this research is to study the theoretical framework of job satisfaction in banking sector employees...

We analyze the effects of regulatory interference in compensation contracts, focusing on recent mandatory deferral and clawback requirements restricting incentive compensation of material risk-takers in the financial sector. Moderate deferral requirements have a robustly positive effect on...

The intention of this study is to explore the job satisfaction level in Private Banking Sector officers of Bangladesh. This study highlights the factors of job satisfaction of bank employees in our country also try to evaluate the influences of these factors on the ultimate job satisfaction. So,...

We use payroll data on 1.2 million bank employee years in the Austrian, German, and Swiss banking sector to identify incentive pay in the critical banking segments of treasury/capital market management and investment banking for 66 banks. We document an economically significant correlation of...

Internal marketing is a continuous process of service organizations to motivate and empower the employees. It would help the companies to deliver the quality services consistently to the customers and to witness satisfaction of customer experiences. Apart from marketing strategies of companies,...

Narcissism has been studied as a positive as well as a negative trait. It is a personality disorder in which a person is preoccupied with power, self and vanity. Narcissists often pursue leadership and work for their personal interests which ultimately affect others' well-being. It affects...

Empowerment of employees give them the power and responsibility in order to enhance their self-confidence and give them freedom to perform well. The performance of employees is the final product sought by all organizations, which is an indicator for success and failure. The primary objective of...

We examine whether bankers face disciplining consequences for structuring poorly performing corporate loans. We construct a novel dataset containing the employment histories and loan portfolios of a large sample of corporate bankers and find that corporate credit events (i.e., downgrades,...