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Year of publication
Subject
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Chatbot 154 Artificial intelligence 101 Künstliche Intelligenz 100 Consumer behaviour 49 Konsumentenverhalten 49 chatbot 49 Beziehungsmarketing 43 Relationship marketing 43 Customer service 28 Kundenservice 27 artificial intelligence 22 ChatGPT 20 Customer satisfaction 20 Kundenzufriedenheit 20 Dienstleistungsqualität 14 Service quality 14 Innovation adoption 13 Innovationsakzeptanz 12 Online retailing 10 Online-Handel 10 Anthropomorphism 9 Emotion 9 customer service 9 AI 8 Conversational agent 8 Digitalisierung 8 Digitization 8 E-commerce 8 Electronic Commerce 8 anthropomorphism 8 Automatisierung 7 Beschwerdemanagement 7 Complaint management 7 Confidence 7 Experiment 7 Handwerk 7 Internet marketing 7 Online-Marketing 7 Social Web 7 Social web 7
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Online availability
All
Undetermined 118 Free 67 CC license 12
Type of publication
All
Article 162 Book / Working Paper 43
Type of publication (narrower categories)
All
Article in journal 123 Aufsatz in Zeitschrift 123 Aufsatz im Buch 19 Book section 19 Article 15 Graue Literatur 11 Non-commercial literature 11 Working Paper 9 Arbeitspapier 8 Aufsatzsammlung 5 Hochschulschrift 5 research-article 5 Forschungsbericht 4 Conference paper 2 Konferenzbeitrag 2 Research Report 2 Conference Paper 1 Lehrbuch 1
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Language
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English 171 German 34
Author
All
Meub, Lukas 5 Proeger, Till 5 Gnewuch, Ulrich 4 Alhusen, Harm <Jr.> 3 Hacker, Bernd 3 Morana, Stefan 3 Mädche, Alexander 3 Pizzi, Gabriele 3 Rajaobelina, Lova 3 Reuter-Oppermann, Melanie 3 Ricard, Line 3 Adam, Martin 2 Alhusen, Harm 2 Arcand, Manon 2 Auruškevičienė, Viltė 2 Benlian, Alexander 2 Cardoso, Paulo Ribeiro 2 Demirkol, Murat 2 Dennis, Alan 2 Dossena, Gian Luca 2 Fabarius, Wolfhart 2 Freidank, Jan 2 González, Nuno Afonso 2 Gutzmann, Jan Christoph 2 Haas, Alexander 2 Hancock, Tyler 2 Haupt, Martin 2 He, Yuehuan 2 Hess, Thomas 2 Hobert, Sebastian 2 Hou, Ruolan 2 Hoyer, Wayne D. 2 Illescas-Manzano, María D. 2 Karakose, Turgut 2 Koschate-Fischer, Nicole 2 Kreutzer, Ralf T. 2 Kwon, Roy 2 Lekaviciute, Vaida 2 Li, Yang 2 López, Noé Vicente 2
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Institution
All
National Bureau of Economic Research 3 Springer Fachmedien Wiesbaden 3 Verlag Franz Vahlen 2 Erich Schmidt Verlag 1 Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart> 1 Mitsubishi Chemical Corporation <Tokio> 1 Shaker Verlag 1 Springer Gabler <Firma> 1 Technische Universität Bergakademie Freiberg 1 UVK Verlagsgesellschaft mbH 1 Uni-Taschenbücher GmbH 1 Verlag Dr. Kovač 1 Weltwirtschaftsforum 1
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Published in...
All
Journal of business research : JBR 7 Electronic markets : EM ; the international journal of electronic commerce and business media 6 Psychology & marketing 5 ifh Forschungsbericht 5 HMD : Praxis der Wirtschaftsinformatik 4 Journal of retailing and consumer services 4 Business horizons 3 Electronic Markets 3 Information systems research : ISR 3 International journal of consumer studies 3 Journal of financial services marketing 3 Journal of internet commerce 3 Journal of management information systems : JMIS 3 Journal of the Academy of Marketing Science 3 NBER working paper series 3 Premier reference source 3 Springer eBook Collection 3 Transfer : Zeitschrift für Kommunikation und Markenmanagement 3 essentials 3 AI innovations in service and tourism marketing 2 Amfiteatru economic : an economic and business research periodical 2 Artificial intelligence enabled management : an emerging economy perspective 2 Business & Information Systems Engineering 2 Business & information systems engineering 2 Electronic commerce research 2 European research studies 2 HMD Praxis der Wirtschaftsinformatik 2 Information Systems Frontiers 2 Italian journal of marketing : ITJM 2 Journal of digital banking 2 Leveraging AI and emotional intelligence in contemporary business organizations 2 Technological forecasting & social change : an international journal 2 30th European Conference of the International Telecommunications Society (ITS): "Towards a Connected and Automated Society", Helsinki, Finland, 16th-19th June, 2019 1 AI and data engineering solutions for effective marketing 1 AI impacts in digital consumer behavior 1 Academy of Management journal : AMJ 1 Administrative Sciences 1 Administrative Sciences : open access journal 1 Advancement in business analytics tools for higher financial performance 1 Advances in business information systems and analytics (ABISA) book series 1
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Source
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ECONIS (ZBW) 181 EconStor 19 Other ZBW resources 5
Showing 1 - 50 of 205
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Use of online shop chatbots : how trust in seller moderates brand preference and purchase intention
Illescas-Manzano, María; Martínez-Puertas, Sergio; … - In: Disruptions, Diversity, and Ethics in Marketing : First …, (pp. 151-171). 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015117944
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ChatGPT in der Betriebsberatung des Handwerks: Anwendungsfelder, Prozesse, Prompts
Proeger, Till; Meub, Lukas; Alhusen, Harm - 2024
Die Überlegungen zum Einsatz von künstlicher Intelligenz (KI) in der Handwerksorganisation nehmen mit der Verbreitung praktischer Anwendungen zu. Dabei erfolgt eine schrittweise Konkretisierung von KI-Lösungen für die verschiedenen Aufgabenbereiche der Handwerksorganisation. Eine vielfältig...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014531817
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ChatGPT in der beruflichen Bildung des Handwerks: Anwendungsfelder, Prompts, Chancen und Risiken
Proeger, Till; Alhusen, Harm; Meub, Lukas - 2024
Die Nutzung von künstlicher Intelligenz (KI) nimmt auch in der Handwerksorganisation - insbesondere im Zuge der schnellen Durchsetzung generativer KI in der Gesellschaft - deutlich zu, wodurch sich viele Anwendungsfelder zeigen, in denen Effizienz und Effektivität der Leistungserbringung für...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015057786
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More than a bot? : the impact of disclosing human involvement on customer interactions with hybrid service agents
Gnewuch, Ulrich; Morana, Stefan; Hinz, Oliver; Kellner, Ralf - In: Information systems research : ISR 35 (2024) 3, pp. 936-955
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015192713
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Minerva Potenziale und Produktvision
Gutzmann, Jan Christoph; Dossena, Gian Luca; Weber, Verena - In: HMD : Praxis der Wirtschaftsinformatik 61 (2024) 6, pp. 1490-1504
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015196730
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Comparing advice on climate policy between academic experts and ChatGPT
Salekpay, Foroogh; Bergh, Jeroen C. J. M. van den; … - In: Ecological economics 226 (2024), pp. 1-22
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015163414
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Designing Behavior Change Support Systems Targeting Blood Donation Behavior
Müller, Helena M.; Reuter-Oppermann, Melanie - In: Business & Information Systems Engineering 66 (2024) 3, pp. 299-319
While blood is crucial for many surgeries and patient treatments worldwide, it cannot be produced artificially. Fulfilling the demand for blood products on average days is already a major challenge in countries like South Africa and Ghana. In these countries, less than 1 % of the population...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015376536
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Revealing the influence of AI and its interfaces on job candidates' honest and deceptive impression management in asynchronous video interviews
Suen, Hung-Yue; Hung, Kuo-En - In: Technological forecasting and social change : an … 198 (2024), pp. 1-11
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015076342
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Would I lie to you? : how interaction with chatbots induces dishonesty
Biener, Christian; Waeber, Aline - In: Journal of behavioral and experimental economics 112 (2024), pp. 1-13
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Minerva Potenziale und Produktvision
Gutzmann, Jan Christoph; Dossena, Gian Luca; Weber, Verena - In: HMD Praxis der Wirtschaftsinformatik 61 (2024) 6, pp. 1490-1504
Zusammenfassung Die vorliegende Arbeit beschreibt eine Infrastruktur zur Virtualisierung des Handwerks. Gemeinsam mit Anwendern aus den Bereichen Sanitär, Heizung, Klima, Elektrik und Maler- und Lackierarbeiten wurden Anforderungen und Ziele eruiert. Ziel des hier beschriebenen...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015395256
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Don't expect juniors to teach senior professionals to use generative AI : emerging technology risks and novice AI risk mitigation tactics
Kellogg, Katherine C.; Lifshitz, Hila; Randazzo, Steven; … - 2024
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014556598
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Chatbot to support the customer service process
Smutek, Tomasz; Marczuk, Marcin; Jarmuł, Michał; … - In: European research studies 27 (2024), pp. 160-168
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014543787
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Morality and modeling of intention to use Chatgpt technology
Urdan, André Torres; Marson, Celise - In: International journal of innovation : IJI journal 12 (2024) 1, pp. 1-42
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Bots on social media : the past, present and future
Rossi, Sippo - 2024 - First edition
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Purchase intentions in a chatbot environment : an examination of the effects of customer experience
Puertas, Sergio Martínez; Manzano, María Dolores Illescas - In: Oeconomia Copernicana 15 (2024) 1, pp. 145-194
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014521311
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ChatGPT in der Betriebsberatung des Handwerks : Anwendungsfelder, Prozesse, Prompts
Proeger, Till; Meub, Lukas; Alhusen, Harm <Jr.> - 2024
Die Überlegungen zum Einsatz von künstlicher Intelligenz (KI) in der Handwerksorganisation nehmen mit der Verbreitung praktischer Anwendungen zu. Dabei erfolgt eine schrittweise Konkretisierung von KI-Lösungen für die verschiedenen Aufgabenbereiche der Handwerksorganisation. Eine vielfältig...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014529517
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ChatGPT in der beruflichen Bildung des Handwerks : Anwendungsfelder, Prompts, Chancen und Risiken
Proeger, Till; Alhusen, Harm <Jr.>; Meub, Lukas - 2024
Die Nutzung von künstlicher Intelligenz (KI) nimmt auch in der Handwerksorganisation – insbesondere im Zuge der schnellen Durchsetzung generativer KI in der Gesellschaft – deutlich zu, wodurch sich viele Anwendungsfelder zeigen, in denen Effizienz und Effektivität der Leistungserbringung...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015055210
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Cover Image
Designing behavior change support systems targeting blood donation behavior
Müller, Helena M.; Reuter-Oppermann, Melanie - In: Business & information systems engineering 66 (2024) 3, pp. 299-319
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014582604
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Asking GPT for the ordinary meaning of statutory terms
Engel, Christoph; McAdams, Richard H. - 2024
We report on our test of the Large Language Model (LLM) ChatGPT (GPT) as a tool for generating evidence of the ordinary meaning of statutory terms, We explain why the most useful evidence for interpretation involves a distribution of replies rather than only what GPT regards as the single "best"...
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The chatbot artificial intelligence as the alternative customer services strategic to improve the customer relationship management in real-time responses
Sofiyah, Fivi Rahmatus; Dilham, Ami; Hutagalung, Arif Qaedi - In: International journal of economics and business … 27 (2024) 5, pp. 45-58
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How speaking versus writing to conversational agents shapes consumers' choice and choice satisfaction
Schindler, David; Maiberger, Tobias; Koschate-Fischer, … - In: Journal of the Academy of Marketing Science 52 (2024) 3, pp. 634-652
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015047915
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Tourist acceptance of ChatGPT in travel services : the mediating role of parasocial interaction
Xu, Han; Law, Rob; Lovett, Jon; Luo, Jian Ming; Liu, Lu - In: Journal of travel and tourism marketing 41 (2024) 7, pp. 955-972
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015049485
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Consumer reactions to chatbot versus human service : an investigation in the role of outcome valence and perceived empathy
Markovitch, Dmitri G.; Stough, Rusty A.; Huang, Dongling - In: Journal of retailing and consumer services 79 (2024), pp. 1-13
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015099012
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AI chatbots: fast tracking sustainability report analysis for enhanced decision making
Bolos, Marcel Ioan; Rusu, Stefan; Sabau-Popa, Claudia Diana - In: Amfiteatru economic : an economic and business research … 26 (2024) S18, pp. 1241-1255
This paper explores the integration of artificial intelligence (AI) in businesses, focusing on the utility of chatbots for sustainability report analysis. Using ChatGPT technology via the Chat-based platform, we developed a personalised chatbot to extract data from sustainability reports, with...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015402820
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Seeking empathy or suggesting a solution? Effects of chatbot messages on service failure recovery
Haupt, Martin; Rozumowski, Anna; Freidank, Jan; Haas, … - In: Electronic Markets 33 (2023) 1
Chatbots as prominent form of conversational agents are increasingly implemented as a user interface for digital customer-firm interactions on digital platforms and electronic markets, but they often fail to deliver suitable responses to user requests. In turn, individuals are left dissatisfied...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015198023
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Will ChatGPT revolutionize accounting? The benefits of Artificial Intelligence (AI) in accounting
Hacker, Bernd - 2023
It's an experiment! This paper explores how ChatGPT can be used in accounting and reporting to automate routine tasks, increase efficiency, and better understand financial data. The creation of the paper itself was done with the help of ChatGPT, i.e., significant parts of this text were created...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014309873
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A conversation with ChatGPT about digital leadership and technology integration: Comparative analysis based on human-AI collaboration
Karakose, Turgut; Demirkol, Murat; Yirci, Ramazan; … - In: Administrative Sciences 13 (2023) 7, pp. 1-19
Artificial intelligence (AI) is one of the ground-breaking innovations of the 21st century that has accelerated the digitalization of societies. ChatGPT is a newer form of AI-based large language model that can generate complex texts that are almost indistinguishable from human-generated text....
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014333301
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Charting the Evolution and Future of Conversational Agents: A Research Agenda Along Five Waves and New Frontiers
Schöbel, Sofia; Schmitt, Anuschka; Benner, Dennis; … - In: Information Systems Frontiers 26 (2023) 2, pp. 729-754
Conversational agents (CAs) have come a long way from their first appearance in the 1960s to today's generative models. Continuous technological advancements such as statistical computing and large language models allow for an increasingly natural and effortless interaction, as well as...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015165596
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Das Handwerk aus Sicht von ChatGPT
Proeger, Till; Alhusen, Harm <Jr.>; Meub, Lukas - 2023
Was ist der aktuelle Diskussionsstand zu den prägenden Themen im Handwerk und welche Meinung hat ChatGPT dazu? ChatGPT und vergleichbare Chatbots verändern strukturell wissensintensive Tätigkeiten, indem Prozesse der Wissensaggregation und -darstellung in erheblichem Maße vereinfacht werden....
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014225725
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Organizational factors affecting successful implementation of chatbots for customer service
Zhang, Juliana J. Y.; Følstad, Asbjørn; Bjørkli, Cato A. - In: Journal of internet commerce 22 (2023) 1, pp. 122-156
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Professional work in the era of Chat GPT
Tarasiuk, Gabriel; Czapski, Grzegorz - In: European research studies 26 (2023) 3, pp. 438-443
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014381766
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Seeking empathy or suggesting a solution? : effects of chatbot messages on service failure recovery
Haupt, Martin; Rozumowski, Anna; Freidank, Jan; Haas, … - In: Electronic markets : EM ; the international journal of … 33 (2023) 1, pp. 1-22
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014437283
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Emergence of ChatGPT and changes of marketing : early study of internet buzz on ChatGPT
Lee, Won-Jun - In: Journal of international trade & commerce 19 (2023) 2, pp. 19-32
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015211565
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An intelligent chatbot design and implementation model using long short-term memory with recurrent neural networks and attention mechanism
Choudhary, Prakash; Chauhan, Sumit - In: Decision analytics journal 9 (2023), pp. 1-10
Assistant Conversational Agents (chatbots) are becoming increasingly complex and sophisticated since they are enabled to understand and respond to human language. Chatbots have varying organizational functions, from customer support to personal assistance, and have dominated the digital market...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014533149
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How speaking versus writing to conversational agents shapes consumers’ choice and choice satisfaction
Schindler, David; Maiberger, Tobias; Koschate-Fischer, … - In: Journal of the Academy of Marketing Science 52 (2023) 3, pp. 634-652
The use of conversational agents (e.g., chatbots) to simplify or aid consumers' purchase decisions is on the rise. In designing those conversational agents, a key question for companies is whether and when it is advisable to enable voice-based rather than text-based interactions. Addressing this...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015323471
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Unlocking the power of generative AI models and systems such as GPT-4 and ChatGPT for higher education : a guide for students and lecturers
Gimpel, Henner; Hall, Kristina; Decker, Stefan; Eymann, … - 2023
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014245250
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The influence of chatbot humour on consumer evaluations of services
Shin, Hyunju; Bunosso, Isabella; Levine, Lindsay R. - In: International journal of consumer studies 47 (2023) 2, pp. 545-562
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014250593
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A bibliometric analysis of publications on customer service chatbots
Mariciuc, Dragoș Florentin - In: Management dynamics in the knowledge economy 11 (2023) 1/39, pp. 48-62
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014266003
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I, chatbot! : the impact of anthropomorphism and gaze direction on willingness to disclose personal information and behavioral intentions
Pizzi, Gabriele; Vannucci, Virginia; Mazzoli, Valentina; … - In: Psychology & marketing 40 (2023) 7, pp. 1372-1387
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014291927
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Chatbot commerce : how contextual factors affect Chatbot effectiveness
Hsu, Pei-Fang; Nguyen, Tuan (Kellan); Wang, Chen-Ya; … - In: Electronic markets : EM ; the international journal of … 33 (2023) 1, pp. 1-22
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014283272
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ChatGPT for e-tourism : a technological perspective
Mich, Luisa; Garigliano, Roberto - In: Information technology & tourism 25 (2023) 1, pp. 1-12
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014315816
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A conversation with ChatGPT about digital leadership and technology integration : comparative analysis based on human-AI collaboration
Karakose, Turgut; Demirkol, Murat; Yirci, Ramazan; … - In: Administrative Sciences : open access journal 13 (2023) 7, pp. 1-19
Artificial intelligence (AI) is one of the ground-breaking innovations of the 21st century that has accelerated the digitalization of societies. ChatGPT is a newer form of AI-based large language model that can generate complex texts that are almost indistinguishable from human-generated text....
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014319371
Saved in:
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Will ChatGPT revolutionize accounting? : the benefits of Artificial Intelligence (AI) in accounting
Hacker, Bernd - 2023
It's an experiment! This paper explores how ChatGPT can be used in accounting and reporting to automate routine tasks, increase efficiency, and better understand financial data. The creation of the paper itself was done with the help of ChatGPT, i.e., significant parts of this text were created...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014304986
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chatClimate: grounding conversational AI in climate science
Vaghefi, Saeid Ashraf; Wang, Qian; Muccione, Veruska; … - 2023
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014482948
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Should your chatbot joke? Driving conversion through the humour of a chatbot greeting
Lekaviciute, Vaida; Auruškevičienė, Viltė; Reardon, … - In: Organizations and Markets in Emerging Economies 14 (2023) 2, pp. 220-241
Despite the increasing number of companies employing chatbots for tasks that previously needed human involvement, researchers and managers are only now beginning to examine chatbots in customer-brand relationship-building efforts. Not much is known, however, about how managers could modify their...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015401387
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Should your chatbot joke? : driving conversion through the humour of a chatbot greeting
Lekaviciute, Vaida; Auruškevičienė, Viltė; Reardon, … - In: Organizations and markets in emerging economies 14 (2023) 2, pp. 220-241
Despite the increasing number of companies employing chatbots for tasks that previously needed human involvement, researchers and managers are only now beginning to examine chatbots in customer-brand relationship-building efforts. Not much is known, however, about how managers could modify their...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10014534753
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Calling All Parents : Leveraging Behavioral Insights to Boost Early Childhood Outcomes in the Developing World
Bloomfield, Juanita; Balsa, Ana Inés; Cid, Alejandro; … - National Bureau of Economic Research - 2025
Early childhood in developing countries faces a greater prevalence of risk factors and limited resources, underscoring the need for effective, scalable support models. We develop and experimentally evaluate a multi-component approach to enhance family well-being over-the-phone. The program...
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015194983
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Chatbots in complaint handling : the moderating role of humor
Park, Jae Eun; Fan, Alei; Wu, Luorong - In: International journal of contemporary hospitality management 37 (2025) 3, pp. 805-824
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015210279
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Empathic chatbots : a double-edged sword in customer experiences
Juquelier, Antoine; Poncin, Ingrid; Hazée, Simon - In: Journal of business research : JBR 188 (2025), pp. 1-12
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015159345
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Exploring the frontier of anthropomorphism in AI agents : trends and way forward
Chaturvedi, Rijul; Verma, Sanjeev; Srivastava, Vartika; … - 2025
Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015395832
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