This study investigates the factors in acceptance of artificial intelligence (AI)- based chatbot application in Sri Lanka's government administration services, which can be applied to developing countries, using an extended technology acceptance model (extended TAM) as a new research framework...

Digital transformation has become a topic of interest since public institutions digitalize their processes to improve efficiency, while citizens wish to solve their issues through online platforms. Even if this topic is a priority, the Digital Economy and Society Index reveals that digital...

There is an increasing emphasis on utilizing ICT to drive global governmental transformation to enhance efficiency and cost-effective service delivery. Smart governance represents a novel and data-driven progressive approach, prioritizing intelligence in operations, upholding an exceptional...

Citizens' e-participation determines the successes and failures of digital government or e-government. However, its results to date have not been satisfactory. IT adoption models dominate previous studies. However, citizens' psychological factors have been overlooked. The field has fallen into...

Digital transformation affects nearly every sector of society and is seen as a strategic approach to addressing evolving demands, including those of citizens, demographic shifts, and skill shortages. To tackle these challenges, governments have begun shifting from a government-centric to a...

Technology has become a major driver for business, society, and government in the present times. Businesses use technology to monitor their processes, improve their efficiency, and automate routine tasks along with other things while government may use the technology from a different...

Policymakers face a dilemma in determining the optimal approach to regulating highly concentrated markets, especially in the context of digital government initiatives in healthcare. The current study investigates whether vendor market concentration facilitates or impedes efficiency in health...

This report, the eGovernment Benchmark Background Report, presents additional insights around recent technological advancements and delineates areas for enhancement through its comprehensive comparative analysis spanning all Member States within the EU. The framework of the eGovernment...

This report supports the implementation of Interoperability Assessments (IOPAs), as introduced by the Interoperable Europe Act, which requires public administrations to assess the impact of newly introduced or substantially modified binding requirements on cross-border interoperability of...

This report supports the implementation of Interoperability Assessments (IOPAs), as introduced by the Interoperable Europe Act, which requires public administrations to assess the impact of newly introduced or substantially modified binding requirements on cross-border interoperability of...

In a European context, facing pressure to digitalize public administration, the integration of artificial intelligence (AI) at the local level remains a deeply uneven and empirically poorly understood process. This study investigates the degree of adoption of artificial intelligence (AI) in...

The digitization of government services meets the expectations of the younger population, who are accustomed to widespread ICT use. It offers transparency, speed, efficiency, and trust, supported by international organizations. This research aims to identify the factors that influence the...

The rapid use and development of information and communication technology capabilities in the public sector has revolutionized the mechanism that government agencies use to collect, process, and disseminate data. Electronic government is one of the strategic initiatives that many government...

Aim/purpose - Disasters or catastrophic events create unforeseen circumstances and require new approaches from local and national administrations in addressing the negative impacts on society and the economy. Determining the role of e-government in providing the kind of services that are...

Our paper focuses on the role of e-government in relation to economic development within the post-COVID era. Nowadays, e-government represents the service which utilizes digital technology to create electronic pathways to improve the efficiency of public services, increase economic prosperity,...

The paper focuses on the analysis of the computerization of public administration in the Czech Republic in the context of the implementation and operation of data mailboxes, which have been an integral and very important part of e-Government in that country since 2009. A data mailbox has been...

International comparisons show that the reasons why e-government development in Germany does not occupy the desired "top spot" in rankings lie primarily in the inadequate provision of online services with little corresponding user orientation. In order to provide better and faster public...

This new edition of the study builds upon the Interoperable Europe Act, which entered into force in April 2024 to strengthen cross-border interoperability and cooperation in the public sector across the EU. The Act has introduced a new structure of cooperation between EU Member States and EU...

This new edition of the study builds upon the Interoperable Europe Act, which entered into force in April 2024 to strengthen cross-border interoperability and cooperation in the public sector across the EU. The Act has introduced a new structure of cooperation between EU Member States and EU...

Public sector digitalization and human factors are being recognized as key drivers of efficient public administration. To maintain effective public administration, it is imperative for economies to recognize the mediating role of public digitalization in the relationship between human factors...

The eGovernment Benchmark monitors the digitalisation of public services in Europe. The digital transformation of our societies and our public services in particular is driven by government policies enabling digital technologies to flourish. As we approach the 2030 milestone set by the European...

The eGovernment Benchmark monitors the digitalisation of public services in Europe. The digital transformation of our societies and our public services in particular is driven by government policies enabling digital technologies to flourish. As we approach the 2030 milestone set by the European...

Purpose The purpose of this paper is to try to reach the main factors that could put national security at risk as a result of government cloud computing programs. Design/methodology/approach The paper adopts the analytical approach to first lay foundations of the relation between national...

The eGovernment Benchmark monitors the digitalisation of public services in Europe. The digital transformation of our societies and our public services in particular is driven by government policies enabling digital technologies to flourish. As we approach the 2030 milestone set by the European...