Bidmeshk, Olfat Ganji; Woo, Carson; Mehraeen, Mohammad - In: Journal of open innovation : technology, market, and … 11 (2025) 4, pp. 1-26
Operational alignment, defined as the alignment between business processes (BPs) and information systems (ISs), is essential for ensuring that IS capabilities effectively support organizational operations. Despite extensive efforts, existing approaches to operational alignment remain constrained...