Search Results - subject_exact:"Kundenintegration"

Apps and knowledge contributing to creating value for ehealth solutions

Grijalvo, Mercedes; Ordieres-Meré, Joaquín; … - 2026

Mobile applications for multiple sclerosis (MS) hold growing potential for self-management and remote monitoring. However, research on how they generate value for patients and other stakeholders remains limited. Existing studies emphasize usability or adoption, while overlooking their role...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015607856

Mapping co-creation and co-production in public administration : a scientometric study

Hržica, Rok - 2026

This study presents a comprehensive bibliometric and science mapping analysis of research on co-creation and co-production in public administration, based on 819 publications indexed in theWeb of Science (WoS). The analysis of scientific production in this field shows sparse early contributions...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015615457

Ongoing value co-creation amidst service encounter setbacks in the banking environment : a viewpoint and call to action

Van Tonder, Estelle - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015592804

Sound in mode on : how sound stimuli influence customer engagement?

Valenzuela-Gálvez, E. Sophía; González-Benito, Óscar; … - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015595714

Fostering value cocreation using an agency-style client project in marketing education

Ishida, Chiharu; Kaufman, Peter; Gibson, Mark; Hunter, … - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015638247

Unveiling AI deployment and social support on customer value co-creation and stickiness in social commerce : a PLS-SEM and NCA approach

Catacutan, Zandro M.; Perlado, Christian Edwin M. - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015638852

How ephemeral content marketing fosters brand love and customer engagement

Khoi Minh Nguyen; Ngan Thanh Nguyen; Pham, Thao Thi Xuan; … - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015638925

Fashion cocreation : cross-cultural insights and strategies

Lorenzo Romero, Carlota; Alarcón-del-Amo, María-del-Carmen - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015638937

Co-creation in cultural industries : Developing art toys for youth tourism through theoretical integration

Kittichai Kasemsarn; Nickpour, Farnaz - 2026

This research addresses two key challenges in cultural tourism. First, youths aged 18-25 show limited interest in cultural tourism due to outdated presentation methods and cultural products. Second, there is insufficient understanding of how to create culturally authentic products for youths...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015639617

Systemic digital co-creation framework for unified electronic health record implementation : a case study in Indonesia

Rachmania, Ilma Nurul; Yudoko, Gatot; Basri, Mursyid Hasan - 2026

Implementing a unified Electronic Health Record (EHR) system is critical for modernizing healthcare services, yet involves complexities extending far beyond technological considerations. This study examines Indonesia's national EHR initiative, Satu Sehat, employing Soft Systems Methodology (SSM)...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015639735

How does AI acceptance in logistics services influence value co-creation behavior and brand loyalty among Thai Gen Z consumers?

Anuman Chanthawong; Narinthon Imjai; Kanyarat Nimtrakool; … - 2026

Background: Artificial intelligence (AI) is increasingly integrated into logistics services, yet limited research explains how AI acceptance translates into relational outcomes among Generation Z consumers. This study investigates the influence of AI acceptance in logistics services on value...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015650494

From engagement to action in hospitality management : brand experience and value co-creation as dual engines of hotel loyalty

Karalazarou, Maria Magdalini; Christou, Evangelos; … - 2026

This study develops and tests an Engagement-Experience-Co-creation-Loyalty (EECL) framework explaining how hospitality brand engagement (HBE) is translated into multidimensional hotel loyalty through two parallel mechanisms: Hospitality brand experience (HBX) and hospitality value co-creation...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015653637

Innovation readiness through grassroots service design : translating field evidence into a portable service chair

Han, Cheng-Ting; Lin, Hsin-mei; Chen, Ching-Yun - 2026

Drawing on mobile foot reflexology in Taiwan, this article examines innovation readiness in small-scale wellness services where formal R&D resources, standardized workstations, and organizational support systems are limited. It conceptualizes readiness as a staged service-design condition...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015653720

Business perspectives on value co-creation as a mediator for entrepreneurial performance in educational contexts

Indira, Syahda Sukma; Sasmoko, Sasmoko; Bandur, Agustinus; … - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015632967

Co-creation of cheese tourism as a business development strategy : perspectives from hoteliers

Spilioti, Maria; Marinakos, Konstantinos - 2026

This research aims to record hotel owners' perceptions as subjective measures of the degree of integration of local traditional cheese varieties in the hospitality sector. Within the context of cheese tourism, this specific type of alternative tourism is operationalized through B2B co-creation...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015633622

Value co-creation roadmapping with stakeholders for creating innovative technologies

Ateetanan, Pornprom; Supnithi, Thepchai; Shirahada, Kunio; … - 2026

Roadmapping is widely used as a collaborative management tool for innovation planning; however, how stakeholders co-create value throughout the roadmapping process remains insufficiently evidenced and operationalized. Drawing on service-dominant (S-D) logic and stakeholder integration, this...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015634058

Managing multi-stakeholder co-creation to address grand challenges : the role of paradox management capabilities

Silva, Muthu de; Rossi, Federica; Paunov, Caroline - 2026

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015573375

Patient participation and citizenship in outpatient processes : a service logistics study

Dokkulab, Atchara; Duangpun Kritchanchai; Pirojsakul, … - 2026

Background: Outpatient departments operate as interconnected service nodes through which patient and information flows must be coordinated across multiple handoffs. However, the role of patient value co-creation in shaping perceived outpatient process performance remains underexplored. Methods:...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015667084

Collaboration between universities and SMEs for value co-creation in business model innovation for sustainability

Kutzschenbach, Michael von; Wyss, Ananda; Hoveskog, Maya; … - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015618147

Angry or happy? : the role of active engagement in transforming emotions into usage in live commerce

Wu, Songyuan; Miao, Miao - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015546304

Using artificial intelligence to improve customer engagement : user experience with chatbot technology

Zemmouri, Aicha; Choufari, Salma - 2025

This study examines the impact of artificial intelligence (AI) on improving customer loyalty through the use of chatbot technology, with a specific focus on the user experience of Moroccan consumers. The increasing integration of AI into customer service, especially through chatbots, represents...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015655174

Welcome, new brand colleague! : a conceptual framework for efficient and effective human-AI co-creation for creative brand voice

Kirkby, Alexandra; Baumgarth, Carsten; Henseler, Jörg - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015486102

Meeting the inclusion challenge in innovation : giving voice to users

2025

User inclusion in innovation is increasingly the target of policy rhetoric at both organizational and societal levels. And extensive research has demonstrated the potential contribution that users can make, both at the ‘front end’ of innovation with their ideas and insights and downstream,...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015138120

The co-existence of brand value co-creation and co-destruction across the customer journey in a complex higher education brand

Hardcastle, Kimberley; Edirisingha, Prabash Aminda; … - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015154312

Value co-creation in tourism live shopping

Zhang, Yaozhi; Prebensen, Nina K. - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015157990

The engagement and disengagement of heterogeneous stakeholders : a relational practice perspective on strategy development

Bader, Verena; Schneider, Anna-Lisa; Kaiser, Stephan; … - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015655570

Pumping up customer value with convenience and personalisation strategies in e-retailing : an analysis of the engagement connection

Rodríguez-Ardura, Inma; Meseguer Artola, Antoni; … - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015324475

Antecedents of customer participation on sharing platforms : a meta-analysis

Blut, Markus; Wang, Cheng - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015371161

The co-evolution of actor engagement and value co-creation on digital platforms

Hendricks, Leeya; Matthyssens, Paul; Kowalkowski, Christian - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015371651

Different roles, different strokes : disseminating e-WOM in industrial Internet platform through multi-actor value co-creation

Liu, Yue; Zhu, Xiumei; Zhang, Mengyao; Fu, Jiaying; … - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015373119

Value co-destruction through misintegration of resources within a public service ecosystem

Liljeroos-Cork, Johanna; Luhtala, Mika - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015373989

How does citizen-centric co-production lead to value co-creation? : a perspective of interactive governance

Wang, Huanming; Ran, Bing - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015373992

Health and social care integration : fixing a fixed service ecosystem for value co-creation

Strokosch, Kirsty; Roy, Michael J. - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015373999

Driving mobile app user engagement through gamification

Paschmann, Jens Wilhelm; Bruno, Hernan A.; Heerde, … - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015374350

Show one more version 1

Driving Mobile App User Engagement through Gamification

Paschmann, Jens Wilhelm; Völckner, Franziska; Bruno, Hernan - 2022

Book / Working Paper

The paradox of customer participation : the role of perceived risk in technology-based innovation

Yuk, Hyeyeon; Hwang, Euejung; Garrett, Tony C.; Lee, Jong-Ho - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015374815

Conceptualising SME brand co-creation

Juntunen, Mari - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015374867

Prosumer : a new approach to conceptualisation

Ertz, Myriam; Maravilla, José María Barragán; Cao, … - 2025

The prosumer concept has become increasingly relevant in the current economy, necessitating the development of resilient and adaptive business models. Given the lack of a systematic framework for evaluating prosumers, the present study aimed to develop a framework of reference for assessing the...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015211892

Unpacking brand co-creation : a single-case study and empirical consolidation of brand co-creation performances following qualitative meta-synthesis

Brand, Lars; Anderski, Matthias; Ströbel, Tim - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015330590

The nature of underground innovation : missionary, user, and exploratory orientation

De Jong, Jeroen P. J.; Mulhuijzen, Max; Schemmann, Brita - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015331197

Multi-level value creation in the sharing economy : a configurational co-creation approach to business model development

Clemens, Valentin; Wilden, Ralf; Akaka, Melissa Archpru; … - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015331658

Key characteristics and role of lead users in medical device innovations : an exploratory study

Venesz, Béla; Dőry, Tibor - 2025

Developing medical device innovations is a lengthy and costly endeavor, so engaging the right participants early in the process is crucial. While much of the existing literature focuses on procedural aspects of innovation, the human factors that influence success are often overlooked. The Lead...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015331669

How B2B social media content strategies generate engagement across different social media platforms

Bourguignon, Benoit; Terho, Harri; Hajjem, Ahlem - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015331938

Harnessing community value co-creation : reactivating an external operant actor's sense of self-improvement

Trim, Peter R. J.; Lee, Yangim - 2025

Since COVID-19, there has been an increase in the utilization of food banks owing to a number of factors, including a reduction in household income due to job losses and an increase in the cost of living, which has affected people on low incomes. In this paper, we explain how people that are in...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015334416

Harnessing technology to drive coopetition and value co-creation : a service-dominant perspective

Silva, Agostinho da; Cardoso, Antonio J. Marques - 2025

Coopetition, the strategic blend of competition and collaboration, has emerged as a critical strategy for firms navigating today's interconnected and resource-constrained global economy. While coopetition networks offer substantial benefits, such as fostering innovation, market expansion, and...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015337359

From value creation to value capture practices in healthcare innovation collaborations

Alalääkkölä, Timo; Torvinen, Hannu; … - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015338082

Toxic content and user engagement on social media : evidence from a field experiment

Beknazar-Yuzbashev, George; Jiménez Durán, Rafael; … - 2025 - This draft: January 19, 2025

Most social media users have encountered harassment online, but there is scarce evidence of how this type of toxic content impacts engagement. In a pre-registered browser extension field experiment, we randomly hid toxic content for six weeks on Facebook, Twitter, and YouTube. Lowering exposure...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015191566

Show 2 more versions 2

Toxic content and user engagement on social media : evidence from a field experiment

Beknazar-Yuzbashev, George; Jiménez Durán, Rafael; … - 2025

Book / Working Paper

Toxic content and user engagement on social media : evidence from a field experiment

Beknazar-Yuzbashev, George; Jiménez Durán, Rafael; … - 2025 - This draft: June 27, 2025

Edition: This draft: June 27, 2025

Book / Working Paper

Customer engagement, innovation, and sustainable consumption : analyzing personalized, innovative, sustainable phygital products

Anwar, Rana Salman; Ahmed, Rizwan Raheem; … - 2025

Purpose - This research explores the relationship between factors that play a crucial role in e-commerce. This research aimed to check the direct relationship between customer engagement, innovation, and behavior of consumers towards phygital products on patronage intention. Furthermore, this...

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015192368

Influencer marketing unlocked : understanding the value chains driving the creator economy

Libai, Barak; Rosario, Ana Babić; Beichert, Maximilian; … - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015192976

Empowering value co-creation : product and technology development in power asymmetric buyer-supplier relationships from the perspective of a weaker supplier

Siemieniako, Dariusz; Makkonen, Hannu; Kwiatek, Piotr; … - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015173281

Integration of traditional, transitioning & transformative digital technologies for value co-creation in B2B : a process model

Shankaranarayana, Rajesh; Narayanamurthy, Gopalakrishnan; … - 2025

Persistent link: https://www.econbiz.de, ebvufind01.dmz1.zbw.eu/10015173335