An Experience-Based Measure of Service Quality
Year of publication: |
1993
|
---|---|
Authors: | Edvardsson, Bo ; Mattsson, Jan |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 13.1993, 4, p. 289-306
|
Saved in:
Saved in favorites
Similar items by person
-
The IPOET matrix : measuring resource integration
Sund, Kristian Johan, (2018)
-
Consumers’ reactions to unsubstantiated claims about ecological products
Söderlund, Magnus, (2020)
-
Memoryscape : how managers can create lasting customer experiences
McColl, Rod, (2021)
- More ...