AT&T's Call Processing Simulator (CAPS) Operational Design for Inbound Call Centers
Year of publication: |
1994
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Authors: | Brigandi, Anthony J. ; Dargon, Dennis R. ; Sheehan, Michael J. ; Spencer III, Thomas |
Published in: |
Interfaces : the INFORMS journal on the practice of operations research. - Linthicum, Md : INFORMS, ISSN 0092-2102, ZDB-ID 1207854. - Vol. 24.1994, 1, p. 6-28
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