performanee improvement - I'm beginning to believe that there is a direct correlation between dissatisfied employees and dissatisfied customers.
Year of publication: |
1999
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Authors: | Harrington, H.James |
Published in: |
Quality digest. - Red Bluff, Calif. : QCI International, ISSN 0278-2642, ZDB-ID 10544501. - Vol. 19.1999, 1, p. 20-21
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Saved in:
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