Using Internet conversations to improve product quality: An exploratory study
Year of publication: |
1997
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Authors: | Finch, Byron J. ; Laebbe, Richard L. |
Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 14.1997, 8-9, p. 849-865
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