Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal
Year of publication: |
2002
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Authors: | Deery, Stephen ; Iverson, Roderick ; Walsh, Janet |
Published in: |
Journal of management studies : JMS. - Oxford : Blackwell, ISSN 0022-2380, ZDB-ID 2424976. - Vol. 39.2002, 4, p. 471-496
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