Adopting TQM approach to achieve customer satisfaction : a flour milling company case study
Year of publication: |
2012
|
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Authors: | Kristianto, Yohanes ; Ajmal, Mian M. ; Sandhu, Maqsood |
Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 24.2012, 1, p. 29-46
|
Subject: | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Mühlenindustrie | Grain milling industry | Lieferantenmanagement | Supplier relationship management | 2006-2008 |
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