Putting data privacy regulation into action : the differential capabilities of service frontline interfaces
Year of publication: |
2023
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Authors: | Steinhoff, Lena ; Martin, Kelly D. |
Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 26.2023, 3, p. 330-350
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Subject: | customer-technology interface | data privacy | privacy regulation | service encounter | service frontline | Datenschutz | Data protection | Regulierung | Regulation | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry |
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