Relationship or revenue: Potential management conflicts between customer relationship management and hotel revenue management
Year of publication: |
2012
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Authors: | Wang, Xuan Lorna |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 10742645. - Vol. 31.2012, 3, p. 864-875
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