Which antecedents contribute most to the loyal behaviour of online second-hand market shoppers?
Year of publication: |
2023
|
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Authors: | Llach, Josep ; Vila-Brunet, Neus ; Manresa, Alba |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 40.2023, 9, p. 2064-2082
|
Subject: | Fulfilment of expectations | Loyalty | Online sales | Satisfaction | Second-hand | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Gebrauchtmarkt | Second-hand market | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing | Electronic Commerce | E-commerce |
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