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language:"eng"
~isPartOf:"Electronic commerce research and applications"
~isPartOf:"International journal of internet marketing and advertising : IJIMA"
~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
252
Konsumentenverhalten
252
Internet marketing
228
Online-Marketing
228
Social Web
189
Social web
189
Online retailing
124
Online-Handel
124
E-commerce
123
Electronic Commerce
123
Advertising effects
74
Beziehungsmarketing
74
Relationship marketing
74
Werbewirkung
74
Viral marketing
71
Virales Marketing
71
Brand management
69
Markenführung
69
Werbung
64
Advertising
60
social media
53
Brand image
48
Markenimage
48
Internet
46
Website
40
Confidence
39
Vertrauen
39
Kundenzufriedenheit
32
Marketing management
31
Marketingmanagement
31
Social network
30
Soziales Netzwerk
30
Internet-Auktion
29
Online auction
29
USA
29
United States
29
Auction theory
24
Auktionstheorie
24
Dienstleistungsqualität
19
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32
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32
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32
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English
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Abu ElSamen, Amjad A.
1
Agrebi, Meriem
1
Aguado, Juan Miguel
1
Akroush, Mamoun N.
1
Alvandi, Mohsen
1
Amlus, Mohammad Harith
1
Bos, Joost van den
1
Carneiro-da-Cunha, Julio Araujo
1
Cebi, Selcuk
1
Chandon, Jean Louis
1
Chen, Wei-Wen
1
Fan, Chang
1
Fernández-Sabiote, Estela
1
Friske, Wesley
1
Galliers, Robert
1
Ganguli, Shirshendu
1
Giovanis, Apostolos N.
1
González-Porras, José L.
1
Gopalakrishna B. V.
1
Goutam, Doddahulugappa
1
Guerreiro, Robson Coelho
1
Gursimranjit Singh
1
Hamilton, John R.
1
Ho, Chao-tsung
1
Huang, Qiuping
1
Jaggi, Shamily
1
Jansen, Bernard J.
1
Kauffman, Robert J.
1
Kerkhof, Peter
1
Khan, Kalim
1
Kim, Changsu
1
Kim, Jongheon
1
Lai, Hsiangchu
1
Lee, Jihyun
1
Lee, Yoon Jung
1
Lee, Yuri
1
Llach, Josep
1
Martínez, Inmaculada J.
1
Mattila, Anna S.
1
McBurney, Peter
1
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Electronic commerce research and applications
International journal of internet marketing and advertising : IJIMA
Journal of retailing and consumer services
121
Journal of business research : JBR
45
Journal of internet commerce
36
International journal of electronic marketing and retailing : IJEMR
34
International journal of hospitality management
31
International journal of business information systems : IJBIS
26
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
24
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
24
Asia Pacific journal of marketing and logistics
22
International journal of electronic customer relationship management : IJECRM
22
Cogent business & management
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of e-business research : an official publication of the Information Resources Management Association
21
The service industries journal
21
Journal of electronic commerce research : JECR
20
Tourism management : research, policies, practice
19
Journal of travel and tourism marketing
18
Journal of hospitality marketing & management
17
Service business
16
Information systems and e-business management : ISeB
15
Psychology & marketing
15
Services marketing quarterly
15
The journal of services marketing
15
International journal of contemporary hospitality management
14
Journal of strategic marketing
14
The international journal of bank marketing : IJBM
14
International journal of electronic business
13
International journal of retail and distribution management
13
The TQM journal : the international review of organizational improvement
13
International journal of quality & reliability management
12
International journal of quality and service sciences
12
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
12
International journal of bank marketing
11
International journal of retail & distribution management
11
Electronic commerce research
10
Journal of Asian finance, economics and business : JAFEB
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of marketing management : MM
10
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ECONIS (ZBW)
32
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1
Effects of e-marketplaces brand trust on repurchasing intention and WOM : are they reinforced by consumers' online shopping experience?
Santi, Pedro Victor de
;
Carneiro-da-Cunha, Julio Araujo
; …
- In:
International journal of internet marketing and …
19
(
2023
)
1/2
,
pp. 100-121
Persistent link: https://www.econbiz.de/10014340166
Saved in:
2
Contextual effect of online second-hand shoppers' loyalty : a vendor comparison
Vila-Brunet, Neus
;
Llach, Josep
- In:
International journal of internet marketing and …
18
(
2023
)
4
,
pp. 389-409
Persistent link: https://www.econbiz.de/10014318357
Saved in:
3
Customer satisfaction and loyalty with corporate multi-brand websites in an era of social media and misinformation
Agrebi, Meriem
;
Chandon, Jean Louis
;
Zaichkowsky, …
- In:
International journal of internet marketing and …
16
(
2022
)
4
,
pp. 394-421
Persistent link: https://www.econbiz.de/10013256327
Saved in:
4
The impact of social media marketing activities on student desires : analysing the mediating role of brand identity, perceived value, and satisfaction
Mohseni, Mohammad Zia
;
Titkanloo, Saeed Jafari
- In:
International journal of internet marketing and …
16
(
2022
)
3
,
pp. 271-296
Persistent link: https://www.econbiz.de/10013256309
Saved in:
5
Investigating the effects of interaction satisfaction and interaction immersion in social media on customer value creation
Shaykhzade, Fooziye
;
Alvandi, Mohsen
- In:
International journal of internet marketing and …
14
(
2020
)
3
,
pp. 258-274
Persistent link: https://www.econbiz.de/10012284808
Saved in:
6
Determinants of customer satisfaction and loyalty in e-commerce settings : an emerging economy perspective
Goutam, Doddahulugappa
;
Gopalakrishna B. V.
;
Ganguli, …
- In:
International journal of internet marketing and …
15
(
2021
)
3
,
pp. 327-348
Persistent link: https://www.econbiz.de/10012598994
Saved in:
7
The role of customer brand engagement in social media : conceptualisation, measurement, antecedents and outcomes
Solem, Birgit Andrine Apenes
;
Pedersen, Per Egil
- In:
International journal of internet marketing and …
10
(
2016
)
4
,
pp. 223-254
Persistent link: https://www.econbiz.de/10011688467
Saved in:
8
Is it assortment or overall satisfaction which fires online repatronage intention in the silhouette of social norms?
Prashar, Sanjeev
;
Verma, Pranay
- In:
International journal of internet marketing and …
14
(
2020
)
4
,
pp. 399-416
Persistent link: https://www.econbiz.de/10012512666
Saved in:
9
Consumers rule : how consumer reviews influence perceived trustworthiness of online stores
Utz, Sonja
;
Kerkhof, Peter
;
Bos, Joost van den
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 49-58
Persistent link: https://www.econbiz.de/10009730287
Saved in:
10
Perceived "usefulness" of online consumer reviews : an exploratory investigation across three services categories
Racherla, Pradeep
;
Friske, Wesley
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 548-559
Persistent link: https://www.econbiz.de/10009730149
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