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language:"eng"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of internet marketing and advertising : IJIMA"
~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
255
Konsumentenverhalten
255
Internet marketing
245
Online-Marketing
244
Social Web
195
Social web
195
Online retailing
91
Online-Handel
91
Viral marketing
86
Virales Marketing
86
Beziehungsmarketing
79
Relationship marketing
79
Brand management
76
Markenführung
76
Advertising effects
67
Werbewirkung
67
E-commerce
64
Electronic Commerce
64
Werbung
58
Advertising
55
social media
53
Brand image
51
Markenimage
51
Website
44
Hotel industry
40
Hotellerie
40
Internet
34
Kundenzufriedenheit
34
Marketing management
31
Marketingmanagement
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Confidence
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Vertrauen
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Sharing economy
25
Share Economy
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USA
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United States
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Dienstleistungsqualität
22
Service quality
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Abu ElSamen, Amjad A.
1
Agrebi, Meriem
1
Aguado, Juan Miguel
1
Akroush, Mamoun N.
1
Alvandi, Mohsen
1
Amlus, Mohammad Harith
1
Au, Wai Ching
1
Baker, Melissa A.
1
Ballester, Estefania
1
Baum, Tom
1
Carneiro-da-Cunha, Julio Araujo
1
Chandon, Jean Louis
1
Chen, Kuan-Ying
1
Chin, Kwai Sang
1
Ganguli, Shirshendu
1
Giovanis, Apostolos N.
1
González-Porras, José L.
1
Gopalakrishna B. V.
1
Goutam, Doddahulugappa
1
Guerreiro, Robson Coelho
1
Gursimranjit Singh
1
Ha, Hong Youl
1
Hamilton, John R.
1
Hanks, Lydia
1
Heo, Cindy Yoonjoung
1
Ho, Juei-Ling
1
Huan, Tzung-cheng
1
Hyun, Sunghyup Sean
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Jaggi, Shamily
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Jansen, Bernard J.
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Jeon, Myunghee Mindy
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Jeon, Sang Mi
1
Jeong, Miyoung
1
Khan, Kalim
1
Kim, Bona
1
Kim, Insin
1
Kim, Seongseop
1
Kim, Woo Gon
1
Lee, Carmen Kar Hang
1
Lin, Pearl Ming Chu
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International journal of contemporary hospitality management
International journal of internet marketing and advertising : IJIMA
Journal of retailing and consumer services
121
Journal of business research : JBR
45
Journal of internet commerce
36
International journal of electronic marketing and retailing : IJEMR
34
International journal of hospitality management
31
International journal of business information systems : IJBIS
26
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
24
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
24
Asia Pacific journal of marketing and logistics
22
International journal of electronic customer relationship management : IJECRM
22
Cogent business & management
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of e-business research : an official publication of the Information Resources Management Association
21
The service industries journal
21
Journal of electronic commerce research : JECR
20
Tourism management : research, policies, practice
19
Journal of travel and tourism marketing
18
Journal of hospitality marketing & management
17
Service business
16
Information systems and e-business management : ISeB
15
Psychology & marketing
15
Services marketing quarterly
15
The journal of services marketing
15
Journal of strategic marketing
14
The international journal of bank marketing : IJBM
14
International journal of electronic business
13
International journal of retail and distribution management
13
The TQM journal : the international review of organizational improvement
13
Electronic commerce research and applications
12
International journal of quality & reliability management
12
International journal of quality and service sciences
12
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
12
International journal of bank marketing
11
International journal of retail & distribution management
11
Electronic commerce research
10
Journal of Asian finance, economics and business : JAFEB
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of marketing management : MM
10
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ECONIS (ZBW)
34
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1
Classifying travellers' requirements from online reviews : an improved Kano model
Zhao, Meng
;
Liu, Mengjiao
;
Xu, Chang
;
Zhang, Chenxi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 91-112
Persistent link: https://www.econbiz.de/10014483116
Saved in:
2
Effects of e-marketplaces brand trust on repurchasing intention and WOM : are they reinforced by consumers' online shopping experience?
Santi, Pedro Victor de
;
Carneiro-da-Cunha, Julio Araujo
; …
- In:
International journal of internet marketing and …
19
(
2023
)
1/2
,
pp. 100-121
Persistent link: https://www.econbiz.de/10014340166
Saved in:
3
Contextual effect of online second-hand shoppers' loyalty : a vendor comparison
Vila-Brunet, Neus
;
Llach, Josep
- In:
International journal of internet marketing and …
18
(
2023
)
4
,
pp. 389-409
Persistent link: https://www.econbiz.de/10014318357
Saved in:
4
Customer satisfaction and loyalty with corporate multi-brand websites in an era of social media and misinformation
Agrebi, Meriem
;
Chandon, Jean Louis
;
Zaichkowsky, …
- In:
International journal of internet marketing and …
16
(
2022
)
4
,
pp. 394-421
Persistent link: https://www.econbiz.de/10013256327
Saved in:
5
The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng
;
Ha, Hong Youl
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
Saved in:
6
The impact of social media marketing activities on student desires : analysing the mediating role of brand identity, perceived value, and satisfaction
Mohseni, Mohammad Zia
;
Titkanloo, Saeed Jafari
- In:
International journal of internet marketing and …
16
(
2022
)
3
,
pp. 271-296
Persistent link: https://www.econbiz.de/10013256309
Saved in:
7
Investigating the effects of interaction satisfaction and interaction immersion in social media on customer value creation
Shaykhzade, Fooziye
;
Alvandi, Mohsen
- In:
International journal of internet marketing and …
14
(
2020
)
3
,
pp. 258-274
Persistent link: https://www.econbiz.de/10012284808
Saved in:
8
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
9
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
10
What have hosts overlooked for improving stay experience in accommodation-sharing? : empirical evidence from Airbnb customer reviews
Lee, Carmen Kar Hang
;
Tse, Ying Kei
;
Zhang, Minhao
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 765-784
Persistent link: https://www.econbiz.de/10013546079
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