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language:"eng"
~isPartOf:"International journal of internet marketing and advertising : IJIMA"
~isPartOf:"International journal of quality & reliability management"
~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
210
Konsumentenverhalten
210
Internet marketing
201
Online-Marketing
201
Social Web
147
Social web
147
Online retailing
71
Online-Handel
71
Beziehungsmarketing
69
Relationship marketing
69
Brand management
66
Markenführung
66
Advertising effects
65
Werbewirkung
65
E-commerce
59
Electronic Commerce
59
Viral marketing
59
Virales Marketing
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Werbung
58
Advertising
54
social media
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Brand image
48
Markenimage
48
Website
35
Kundenzufriedenheit
32
Internet
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Marketing management
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Marketingmanagement
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Dienstleistungsqualität
26
Service quality
26
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advertising
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English
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Akroush, Mamoun N.
2
Llach, Josep
2
Vila-Brunet, Neus
2
Abu ElSamen, Amjad A.
1
Abu-El Samen, Amjad A.
1
Abu-Lail, Bayan N.
1
Adhikari, Arnab
1
Agrebi, Meriem
1
Aguado, Juan Miguel
1
Alarifi, Areej Abdulrahman
1
Alvandi, Mohsen
1
Amlus, Mohammad Harith
1
Carneiro-da-Cunha, Julio Araujo
1
Chandon, Jean Louis
1
Chugh, Tarun
1
Finch, Byron J.
1
Ganguli, Shirshendu
1
Giovanis, Apostolos N.
1
González-Porras, José L.
1
Gopalakrishna B. V.
1
Goutam, Doddahulugappa
1
Guerreiro, Robson Coelho
1
Gupta, Sanjeev
1
Gursimranjit Singh
1
Hamilton, John R.
1
Huang, Xiaowen
1
Husain, Khalid Sami
1
Izogo, Ernest Emeka
1
Jaggi, Shamily
1
Jansen, Bernard J.
1
Kashyap, Sachin
1
Khan, Kalim
1
Mamakou, Xenia J.
1
Manresa, Alba
1
Martínez, Inmaculada J.
1
Mattila, Anna S.
1
Medeiros, Francisco de Assis da Silva
1
Milesi, Maria
1
Mohseni, Mohammad Zia
1
Morales, Javier
1
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International journal of internet marketing and advertising : IJIMA
International journal of quality & reliability management
Journal of retailing and consumer services
121
Journal of business research : JBR
45
Journal of internet commerce
36
International journal of electronic marketing and retailing : IJEMR
34
International journal of hospitality management
31
International journal of business information systems : IJBIS
26
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
24
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
24
Asia Pacific journal of marketing and logistics
22
International journal of electronic customer relationship management : IJECRM
22
Cogent business & management
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of e-business research : an official publication of the Information Resources Management Association
21
The service industries journal
21
Journal of electronic commerce research : JECR
20
Tourism management : research, policies, practice
19
Journal of travel and tourism marketing
18
Journal of hospitality marketing & management
17
Service business
16
Information systems and e-business management : ISeB
15
Psychology & marketing
15
Services marketing quarterly
15
The journal of services marketing
15
International journal of contemporary hospitality management
14
Journal of strategic marketing
14
The international journal of bank marketing : IJBM
14
International journal of electronic business
13
International journal of retail and distribution management
13
The TQM journal : the international review of organizational improvement
13
Electronic commerce research and applications
12
International journal of quality and service sciences
12
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
12
International journal of bank marketing
11
International journal of retail & distribution management
11
Electronic commerce research
10
Journal of Asian finance, economics and business : JAFEB
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of marketing management : MM
10
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ECONIS (ZBW)
32
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1
Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de
;
Souki, Gustavo Quiroga
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
Saved in:
2
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
3
Effects of e-marketplaces brand trust on repurchasing intention and WOM : are they reinforced by consumers' online shopping experience?
Santi, Pedro Victor de
;
Carneiro-da-Cunha, Julio Araujo
; …
- In:
International journal of internet marketing and …
19
(
2023
)
1/2
,
pp. 100-121
Persistent link: https://www.econbiz.de/10014340166
Saved in:
4
Contextual effect of online second-hand shoppers' loyalty : a vendor comparison
Vila-Brunet, Neus
;
Llach, Josep
- In:
International journal of internet marketing and …
18
(
2023
)
4
,
pp. 389-409
Persistent link: https://www.econbiz.de/10014318357
Saved in:
5
Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
6
Customer satisfaction and loyalty with corporate multi-brand websites in an era of social media and misinformation
Agrebi, Meriem
;
Chandon, Jean Louis
;
Zaichkowsky, …
- In:
International journal of internet marketing and …
16
(
2022
)
4
,
pp. 394-421
Persistent link: https://www.econbiz.de/10013256327
Saved in:
7
The influence of
Internet
banking services quality on e-customers' satisfaction of Saudi banks : comparison study before and during COVID-19
Alarifi, Areej Abdulrahman
;
Husain, Khalid Sami
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 496-516
Persistent link: https://www.econbiz.de/10013535697
Saved in:
8
Appraise the role of novelty-seeking on consumers' satisfaction using online food delivery applications
Seyedeh Fatemeh Kalantarzadeh Tezerjany
- In:
International journal of quality & reliability management
41
(
2024
)
4
,
pp. 1142-1164
Persistent link: https://www.econbiz.de/10014520404
Saved in:
9
The impact of social media marketing activities on student desires : analysing the mediating role of brand identity, perceived value, and satisfaction
Mohseni, Mohammad Zia
;
Titkanloo, Saeed Jafari
- In:
International journal of internet marketing and …
16
(
2022
)
3
,
pp. 271-296
Persistent link: https://www.econbiz.de/10013256309
Saved in:
10
Investigating the effects of interaction satisfaction and interaction immersion in social media on customer value creation
Shaykhzade, Fooziye
;
Alvandi, Mohsen
- In:
International journal of internet marketing and …
14
(
2020
)
3
,
pp. 258-274
Persistent link: https://www.econbiz.de/10012284808
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