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language:"eng"
~isPartOf:"International journal of internet marketing and advertising : IJIMA"
~isPartOf:"Journal of strategic marketing"
~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
242
Konsumentenverhalten
242
Internet marketing
234
Online-Marketing
234
Social Web
192
Social web
192
Beziehungsmarketing
102
Relationship marketing
102
Online retailing
83
Online-Handel
83
Brand management
76
Markenführung
76
Viral marketing
68
Virales Marketing
68
Advertising effects
67
Werbewirkung
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E-commerce
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Electronic Commerce
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social media
63
Werbung
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Advertising
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Brand image
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Vertrauen
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English
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Sreejesh, S.
2
Abu ElSamen, Amjad A.
1
Agrebi, Meriem
1
Aguado, Juan Miguel
1
Akroush, Mamoun N.
1
Alvandi, Mohsen
1
Amlus, Mohammad Harith
1
Apostolos, Giovanis
1
Banerji, Diptiman
1
Butaney, Gul T.
1
Carneiro-da-Cunha, Julio Araujo
1
Chandon, Jean Louis
1
Das, Gopal
1
Diwan, Saloni Pawan
1
Ganguli, Shirshendu
1
Giovanis, Apostolos N.
1
González-Porras, José L.
1
Gopalakrishna B. V.
1
Goutam, Doddahulugappa
1
Guerreiro, Robson Coelho
1
Gursimranjit Singh
1
Hamilton, John R.
1
Horbel, Chris
1
Huhmann, Bruce A.
1
Inegbedion, Henry Egbezien
1
Islam, Hafizul
1
Jaggi, Shamily
1
Jain, Devendra
1
Jansen, Bernard J.
1
Jebarajakirthy, Charles
1
Khan, Kalim
1
Konstantoulaki, Kleopatra
1
Kostopoulos, Ioannis
1
Kursunluoglu Yarimoglu, Emel
1
Lim, Weng Marc
1
Llach, Josep
1
Manu C
1
Martínez, Inmaculada J.
1
Mattila, Anna S.
1
Mohseni, Mohammad Zia
1
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International journal of internet marketing and advertising : IJIMA
Journal of strategic marketing
Journal of retailing and consumer services
121
Journal of business research : JBR
45
Journal of internet commerce
36
International journal of electronic marketing and retailing : IJEMR
34
International journal of hospitality management
31
International journal of business information systems : IJBIS
26
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
24
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
24
Asia Pacific journal of marketing and logistics
22
International journal of electronic customer relationship management : IJECRM
22
Cogent business & management
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of e-business research : an official publication of the Information Resources Management Association
21
The service industries journal
21
Journal of electronic commerce research : JECR
20
Tourism management : research, policies, practice
19
Journal of travel and tourism marketing
18
Journal of hospitality marketing & management
17
Service business
16
Information systems and e-business management : ISeB
15
Psychology & marketing
15
Services marketing quarterly
15
The journal of services marketing
15
International journal of contemporary hospitality management
14
The international journal of bank marketing : IJBM
14
International journal of electronic business
13
International journal of retail and distribution management
13
The TQM journal : the international review of organizational improvement
13
Electronic commerce research and applications
12
International journal of quality & reliability management
12
International journal of quality and service sciences
12
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
12
International journal of bank marketing
11
International journal of retail & distribution management
11
Electronic commerce research
10
Journal of Asian finance, economics and business : JAFEB
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of marketing management : MM
10
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ECONIS (ZBW)
34
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1
Effects of e-marketplaces brand trust on repurchasing intention and WOM : are they reinforced by consumers' online shopping experience?
Santi, Pedro Victor de
;
Carneiro-da-Cunha, Julio Araujo
; …
- In:
International journal of internet marketing and …
19
(
2023
)
1/2
,
pp. 100-121
Persistent link: https://www.econbiz.de/10014340166
Saved in:
2
Contextual effect of online second-hand shoppers' loyalty : a vendor comparison
Vila-Brunet, Neus
;
Llach, Josep
- In:
International journal of internet marketing and …
18
(
2023
)
4
,
pp. 389-409
Persistent link: https://www.econbiz.de/10014318357
Saved in:
3
Customer satisfaction and loyalty with corporate multi-brand websites in an era of social media and misinformation
Agrebi, Meriem
;
Chandon, Jean Louis
;
Zaichkowsky, …
- In:
International journal of internet marketing and …
16
(
2022
)
4
,
pp. 394-421
Persistent link: https://www.econbiz.de/10013256327
Saved in:
4
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
5
Expecting the surprises : role of hope in consumer repurchase intentions in an online shopping environment
Trivedi, Vibha
;
Banerji, Diptiman
;
Yadav, Mohit
- In:
Journal of strategic marketing
31
(
2023
)
4
,
pp. 794-816
Persistent link: https://www.econbiz.de/10014304969
Saved in:
6
The impact of social media marketing activities on student desires : analysing the mediating role of brand identity, perceived value, and satisfaction
Mohseni, Mohammad Zia
;
Titkanloo, Saeed Jafari
- In:
International journal of internet marketing and …
16
(
2022
)
3
,
pp. 271-296
Persistent link: https://www.econbiz.de/10013256309
Saved in:
7
Investigating the effects of interaction satisfaction and interaction immersion in social media on customer value creation
Shaykhzade, Fooziye
;
Alvandi, Mohsen
- In:
International journal of internet marketing and …
14
(
2020
)
3
,
pp. 258-274
Persistent link: https://www.econbiz.de/10012284808
Saved in:
8
Addressing service failure and initiating service recovery in online platforms : literature review and research agenda
Manu C
;
Sreejesh, S.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 658-689
Persistent link: https://www.econbiz.de/10012653604
Saved in:
9
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
10
Determinants of customer satisfaction and loyalty in e-commerce settings : an emerging economy perspective
Goutam, Doddahulugappa
;
Gopalakrishna B. V.
;
Ganguli, …
- In:
International journal of internet marketing and …
15
(
2021
)
3
,
pp. 327-348
Persistent link: https://www.econbiz.de/10012598994
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