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person:"Yavas, Ugur"
~person:"Devi, Arti"
~subject:"Arbeitskräfte"
~subject:"Dienstleistungsqualität"
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Arbeitskräfte
Dienstleistungsqualität
Bank employees
10
Bankberufe
10
Bank
4
Burnout
3
Coping strategy
3
Coping-Strategie
3
Neuseeland
3
New Zealand
3
Service quality
3
Stress
3
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3
Workforce
3
Arbeitszufriedenheit
2
Beziehungsmarketing
2
Customer satisfaction
2
Employee retention
2
Frontline employees
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Human Resource Management
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Leadership style
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Personalmanagement
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Relationship marketing
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Anforderungsprofil
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Arbeitsbedingungen
1
Arbeitsmobilität
1
Arbeitsplatzwechsel
1
Arbeitsverhalten
1
Bank marketing
1
Bankgeschäft
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Banking
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Banking services
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Bankmarketing
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Yavas, Ugur
Devi, Arti
Babakus, Emin
3
Buil, Isabel
2
De Chernatony, Leslie
2
Regmi, Sangharsh
2
Achi, Soha El
1
Adewale, A. Adekiya
1
Adler, Paul S.
1
Agboola, Oluyemisi
1
Ahmad, Naveed
1
Al Dhaen, Esra Saleh
1
Aliyu, Mukhtar Shehu
1
Aremu, Muideen Olawale
1
Ashill, Nicholas J.
1
Aziri, Brikend
1
Beqiri, Theranda
1
Bravo, Rafael
1
Dahiru, Idris
1
Eze, Benneth Uchenna
1
George, Elizabeth
1
Han, Heesup
1
Hasnidar
1
Hutahayan, Benny
1
Jha, Subhash
1
K. A., Zakkariya
1
Karatepe, Osman M.
1
Kienzler, Gaby
1
Kim, Taegoo
1
Kofar-Mata, Bala Ado
1
Koschuth, Frank
1
Kumar, Anitha Bommagowni
1
Kumar, Prerna
1
Kumar, Sanjeev
1
Lee, Myoung-Soung
1
Madhur, Pranjali
1
Mehta, Shallu
1
Msuya, Mwanaidi Shafii
1
Muhyi, Herwan Abdul
1
Nepal, Ayush
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IIMB management review
1
Journal of financial services marketing : JFSM
1
Services marketing quarterly
1
The international journal of bank marketing : IJBM
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Relative effects of leadership and technology on bank employees' job outcomes
Yavas, Ugur
;
Jha, Subhash
;
Babakus, Emin
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 173-187
Persistent link: https://www.econbiz.de/10011289990
Saved in:
2
Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Sengupta, Aditi Sarkar
;
Yavas, Ugur
;
Babakus, Emin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
7
,
pp. 884-903
Persistent link: https://www.econbiz.de/10011490746
Saved in:
3
Intervestigating role stress in frontline bank employees : a cluster based approach
Devi, Arti
;
Sharma, Jyoti
- In:
IIMB management review
25
(
2013
)
3
,
pp. 171-178
Persistent link: https://www.econbiz.de/10010250735
Saved in:
4
Testing a branch performance model in a New Zealand bank
Yavas, Ugur
;
Babakus, Emin
;
Ashill, Nicholas J.
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 369-377
Persistent link: https://www.econbiz.de/10008653368
Saved in:
5
How similar are frontline bank employees' perceptions of service quality to their customers? : a study of female customers and employees in Turkey
Yavas, Ugur
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
1
,
pp. 30-38
Persistent link: https://www.econbiz.de/10003701666
Saved in:
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