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~subject:"Customer satisfaction"
~subject:"Service quality"
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Search: "Journal of strategic marketing"
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Customer satisfaction
Service quality
Consumer behaviour
131
Konsumentenverhalten
131
Beziehungsmarketing
92
Relationship marketing
92
Marketing management
70
Marketingmanagement
70
Brand management
59
Markenführung
59
Kundenzufriedenheit
44
Brand image
42
Markenimage
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Social Web
34
Social web
34
Internet marketing
27
Online-Marketing
27
Dienstleistungsqualität
25
Firm performance
25
Unternehmenserfolg
25
Strategic management
24
Strategisches Management
24
Betriebliche Wertschöpfung
21
Brand
21
Innovation
21
Markenartikel
21
Value creation
21
Emerging economies
20
Schwellenländer
20
Customer integration
19
Kundenintegration
19
Einzelhandel
18
Lieferantenmanagement
18
Online retailing
18
Online-Handel
18
Retail trade
18
Supplier relationship management
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market orientation
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KMU
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Marketing
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Mai, Enping
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Roy, Sanjit
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2
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1
Abdullateef, Aliyu Olayemi
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1
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1
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1
Baumann, Chris
1
Beerli, Asunción
1
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1
Boisvert, Jean
1
Boon-Cheong Chew
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Journal of strategic marketing
50
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ECONIS (ZBW)
50
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1
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
2
Understanding the shoppers' perception in retail shopping malls : a self-determination theory perspective
Li, Ling Hin
;
Cheung, Ka Shing
;
Tse, Wing Sze
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 58-73
Persistent link: https://www.econbiz.de/10014303129
Saved in:
3
Market orientation and behavioural intentions of tourists in Ghana's tourist destinations : the mediation role of tourist satisfaction
Anabila, Peter
;
Achiriga, Victor
;
Okpattah, Benard
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 99-115
Persistent link: https://www.econbiz.de/10014303142
Saved in:
4
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
5
The contribution of managerial ability on customer satisfaction : an empirical investigation
Ngo, Thanh
;
Mai, Enping
;
Siguaw, Judy
;
Jory, Surendranath R.
- In:
Journal of strategic marketing
31
(
2023
)
2
,
pp. 343-369
Persistent link: https://www.econbiz.de/10014303242
Saved in:
6
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
Saved in:
7
Validating a multidimensional perspective of relationship marketing on brand attachment, customer loyalty and purchase intentions : a serial mediation model
Ahmad, Bilal
;
Akbar, Muhammad Imad Ud Din
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 669-692
Persistent link: https://www.econbiz.de/10014304946
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8
Customers' relationship maintenance and loyalty intentions after a brand transgression : a moderated mediation approach
Banerjee, Shubhomoy
;
Ratnakaram, Sunitha
;
Lohan, Amanish
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 693-717
Persistent link: https://www.econbiz.de/10014304951
Saved in:
9
Consumer retention through phygital experience in omnichannel retailing : role of consumer empowerment and satisfaction
Mishra, Sita
;
Malhotra, Gunjan
;
Chatterjee, Ravi
; …
- In:
Journal of strategic marketing
31
(
2023
)
4
,
pp. 749-766
Persistent link: https://www.econbiz.de/10014304964
Saved in:
10
Expecting the surprises : role of hope in consumer repurchase intentions in an online shopping environment
Trivedi, Vibha
;
Banerji, Diptiman
;
Yadav, Mohit
- In:
Journal of strategic marketing
31
(
2023
)
4
,
pp. 794-816
Persistent link: https://www.econbiz.de/10014304969
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