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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of retail & distribution management"
~source:"econis"
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Search: "Customer relationship management"
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Beziehungsmarketing
163
Relationship marketing
163
Consumer behaviour
98
Konsumentenverhalten
98
Customer satisfaction
40
Kundenzufriedenheit
40
Einzelhandel
39
Retail trade
39
Brand management
30
Markenführung
30
Dienstleistungsqualität
24
Service quality
24
Brand image
23
Markenimage
23
Marketing management
23
Marketingmanagement
23
Confidence
18
Online retailing
18
Online-Handel
18
Vertrauen
18
Brand
16
Markenartikel
16
Internet marketing
11
Lieferantenmanagement
11
Online-Marketing
11
Salespeople
11
Supplier relationship management
11
Verkaufspersonal
11
E-commerce
10
Electronic Commerce
10
Kundenbindungsprogramm
10
Loyalty program
10
Personality psychology
9
Persönlichkeitspsychologie
9
Customer orientation
8
Dienstleistungsmarketing
8
Emotion
8
Services marketing
8
Website
8
Brand loyalty
7
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Undetermined
56
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Article
163
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163
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163
Case study
1
Conference paper
1
Fallstudie
1
Konferenzbeitrag
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Übersichtsarbeit
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English
163
Author
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Dagger, Tracey S.
4
He, Hongwei
3
Aurier, Philippe
2
Babakus, Emin
2
Bruhn, Manfred
2
De Chernatony, Leslie
2
Frasquet Deltoro, Marta
2
Grönroos, Christian
2
Guenzi, Paolo
2
Harris, Lloyd C.
2
Hutchinson, Karise
2
Ieva, Marco
2
Maklan, Stan
2
Nor Asiah Omar
2
Paulssen, Marcel
2
Phau, Ian
2
Reid, Andrea
2
Rosenbaum, Mark S.
2
Roulet, Raphael
2
Vlachos, Pavlos A.
2
Wozniak, Richard
2
Yavas, Ugur
2
Zhu, Weichun
2
Ziliani, Cristina
2
Abbes, Molka
1
Abosag, Ibrahim
1
Al-Maghrabi, Talal
1
Albaum, Gerald S.
1
Albinsson, Pia A.
1
Alves, Helena
1
Anastasiadou, Kyriaki
1
Anaza, Nwamaka A.
1
Andrews, Lynda
1
Anjaly, Bhawna
1
Anker, Thomas Boysen
1
Ashkanasy, Neal M.
1
Ashman, Rachel
1
Audrain-Pontevia, Anne-Françoise
1
Aziz, Mohammed Tareque
1
Bagdare, Shilpa
1
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European journal of marketing : EJM
International journal of retail & distribution management
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
193
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
163
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
Cogent business & management
101
The journal of brand management : an international journal
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
European journal of operational research : EJOR
67
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ECONIS (ZBW)
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1
The importance of key supplier relationship management in supply chains
Teller, Christoph
;
Kotzab, Herbert
;
Grant, David B.
; …
- In:
International journal of retail & distribution management
44
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011552654
Saved in:
2
Gratitude mediates consumer responses to marketing communications
Bridger, Emma K.
;
Wood, Alex
- In:
European journal of marketing : EJM
51
(
2017
)
1
,
pp. 44-64
Persistent link: https://www.econbiz.de/10011626380
Saved in:
3
Improving UK retail academic-practitioner research : insights from relationship marketing
Blackley, Nelson
;
Resnick, Sheilagh Mary
;
Cassidy, Kim
- In:
International journal of retail & distribution management
45
(
2017
)
1
,
pp. 4-19
Persistent link: https://www.econbiz.de/10011621598
Saved in:
4
Exploring risks, advantages and interpersonal trust in buyer-salesperson relationships in direct selling in a non-western country
Poon, Patrick
;
Albaum, Gerald S.
;
Yin, Cheng-Yue
- In:
International journal of retail & distribution management
45
(
2017
)
3
,
pp. 328-342
Persistent link: https://www.econbiz.de/10011640130
Saved in:
5
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
6
Marketing agency - client relationships : towards a research agenda
Keegan, Brendan James
;
Rowley, Jennifer
;
Tonge, Jane
- In:
European journal of marketing : EJM
51
(
2017
)
7/8
,
pp. 1197-1223
Persistent link: https://www.econbiz.de/10011725667
Saved in:
7
Towards digital loyalty programs : insights from customer medium preference segmentation
Ieva, Marco
;
Ziliani, Cristina
- In:
International journal of retail & distribution management
45
(
2017
)
2
,
pp. 195-210
Persistent link: https://www.econbiz.de/10011620418
Saved in:
8
Consumers' desire to interact with a salesperson during e-shopping : development of a scale
Lee, Yun Jung
;
Dubinsky, Alan J.
- In:
International journal of retail & distribution management
45
(
2017
)
1
,
pp. 20-39
Persistent link: https://www.econbiz.de/10011621610
Saved in:
9
Private labels importance across different store loyalty stages : a multilevel approach
Vale, Rita Coelho do
;
Matos, Pedro Verga
- In:
International journal of retail & distribution management
45
(
2017
)
1
,
pp. 71-89
Persistent link: https://www.econbiz.de/10011621628
Saved in:
10
Customer power and frontline employee voice behavior : mediating roles of psychological empowerment
Yoo, Jaewon
- In:
European journal of marketing : EJM
51
(
2017
)
1
,
pp. 238-256
Persistent link: https://www.econbiz.de/10011626499
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