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~isPartOf:"Journal of service research"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Hochschulschrift"
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Search: subject_exact:"Dienstleistung"
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Dienstleistung
18
Services
18
Dienstleistungssektor
13
Service industry
13
Dienstleistungsqualität
12
Service quality
12
Consumer behaviour
8
Konsumentenverhalten
8
Beziehungsmarketing
5
Customer satisfaction
5
Dienstleistungsinnovation
5
Kundenzufriedenheit
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Relationship marketing
5
Service innovation
5
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4
Dienstleistungsmarketing
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Innovation
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service design
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service innovation
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artificial intelligence
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transformative service research
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Service-dominant logic
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Unternehmensarchitektur
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machine learning
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service experience
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service research priorities
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service robots
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service strategy
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Aufsatz in Zeitschrift
Hochschulschrift
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18
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English
18
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Huang, Ming-Hui
4
Gustafsson, Anders
3
Ostrom, Amy L.
3
Field, Joy M.
2
Fotheringham, Darima
2
Lemon, Katherine N.
2
McColl-Kennedy, Janet R.
2
Subramony, Mahesh
2
Al-Abdin, Ahmed
1
Anderson, Laurel
1
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1
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1
Barrot, Christian
1
Becker, Jan U.
1
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1
Böhm, Robert
1
Daxenberger, Johannes
1
Dombois, Marcus
1
Donthu, Naveen
1
Downey, Hilary
1
Edvardsson, Bo
1
Go Jefferies, Josephine
1
Gregory, Gary D.
1
Gremler, Dwayne D.
1
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1
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1
Gurevych, Iryna
1
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1
Jörling, Moritz
1
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1
Kumar, Satish
1
Lewin, Daniel
1
Linzmajer, Marc
1
Lu, Lu
1
Malthouse, Edward
1
McLeay, Fraser
1
Mende, Martin
1
Mustak, Mekhail
1
Naraine, Mohabir Vic
1
Ngo, Liem Viet
1
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Journal of service research
The service industries journal
69
The journal of services marketing
58
Journal of service management
57
Journal of business research : JBR
47
Journal of service research : JSR
45
Industrial marketing management : the international journal for industrial and high-tech firms
25
Gabler Edition Wissenschaft
22
Research
22
International journal of production economics
21
International journal of services technology and management
20
Services marketing quarterly
20
Journal of retailing and consumer services
18
The journal of business & industrial marketing
18
International journal of hospitality management
17
SpringerLink / Bücher
17
European journal of operational research : EJOR
16
European journal of marketing : EJM
15
Schriftenreihe innovatives Dienstleistungsmanagement
15
Service business
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
Revue d'économie industrielle
13
International journal of services and operations management
12
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
11
European review of service economics and management
11
Europäische Hochschulschriften / 5
11
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
11
International journal of quality and service sciences
11
Managing service quality : MSQ ; an international journal
11
International journal of production research
10
Marketing theory
10
Journal of business economics : JBE
9
Journal of management studies : JMS
9
Journal of service theory and practice
9
Gabler-Edition Wissenschaft
8
International journal of contemporary hospitality management
8
Journal of operations management
8
Journal of the Operational Research Society : OR
8
Production and operations management : an international journal of the Production and Operations Management Society
8
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ECONIS (ZBW)
18
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1
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
2
Conceptualizing services and service innovation : a practice theory study of the Swedish music market
Skålén, Per
;
Gummerus, Johanna
- In:
Journal of service research
26
(
2023
)
1
,
pp. 83-102
Persistent link: https://www.econbiz.de/10014246196
Saved in:
3
Using information-seeking argument mining to improve service
Skiera, Bernd
;
Yan, Shunyao
;
Daxenberger, Johannes
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 537-548
Persistent link: https://www.econbiz.de/10013395994
Saved in:
4
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
5
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
6
Mapping of Journal of Service Research Themes : a 22-year review : editorial
Donthu, Naveen
;
Gremler, Dwayne D.
;
Kumar, Satish
; …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 187-193
Persistent link: https://www.econbiz.de/10013268006
Saved in:
7
Moving service research forward
Huang, Ming-Hui
;
Malthouse, Edward
;
Noble, Stephanie
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 459-461
Persistent link: https://www.econbiz.de/10012662578
Saved in:
8
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
9
Managing customer uncertainty in making service offshoring decisions
Lu, Lu
;
Gregory, Gary D.
;
Ngo, Liem Viet
;
Bagozzi, …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 500-519
Persistent link: https://www.econbiz.de/10012662582
Saved in:
10
Engaged to a robot? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
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