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Bank
101
Beziehungsmarketing
37
Relationship marketing
37
Consumer behaviour
36
Konsumentenverhalten
36
Customer satisfaction
27
Kundenzufriedenheit
27
Dienstleistungsqualität
22
Service quality
22
Banking
16
Financial services
16
Finanzdienstleistung
16
Banks
13
India
13
Indien
13
Personal banking
13
Privatkundengeschäft
13
Bankgeschäft
9
Banking industry
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Banking services
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Confidence
9
Corporate Social Responsibility
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Vertrauen
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Electronic Banking
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Ghana
7
Customers
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Unternehmenserfolg
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Brand image
5
Brand management
5
Islamic finance
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Islamisches Finanzsystem
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101
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101
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Pérez, Andrea
3
Babakus, Emin
2
Baumann, Chris
2
Blankson, Charles
2
Choudhury, Koushiki
2
Eriksson, Kent
2
Eser, Zeliha
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2
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1
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The international journal of bank marketing : IJBM
Journal of banking & finance
776
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
597
Die Bank
548
Euromoney
414
Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
275
Journal of financial stability
225
Applied economics
209
Sparkasse : Manager-Magazin für die Sparkassen-Finanzgruppe
208
Journal of international financial markets, institutions & money
194
Bank-Betrieb : Zeitschrift für Bankpolitik u. Bankpraxis
187
The bankers' magazine : and journal of the money market and railway digest
187
Research in international business and finance
185
International journal of economics and financial issues : IJEFI
184
Journal of financial services research : JFSR
182
International journal of economics and finance
174
Journal of money, credit and banking : JMCB
173
Finance research letters
161
International review of financial analysis
150
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
139
Der Bankkaufmann : BK ; Fachmagazin für Bankpraxis und Bankmanagement
139
Applied economics letters
138
Economic modelling
134
Journal of financial intermediation
127
Cogent economics & finance
125
Österreichisches Bank-Archiv : ÖBA; Zeitschrift für das gesamte Bank- u. Sparkassen-, Börsen- u. Kreditwesen
124
Pacific-Basin finance journal
123
International review of economics & finance : IREF
122
The quarterly review of economics and finance : journal of the Midwest Economics Association ; journal of the Midwest Finance Association
118
The banker : global financial intelligence
117
Journal of financial economics
114
The journal of corporate finance : contracting, governance and organization
113
Applied financial economics
111
Finance India : the quarterly journal of Indian Institute of Finance
111
The journal of finance : the journal of the American Finance Association
109
Revue d'économie financière : revue trimestrielle de l'Association Europe finances régulations
105
Journal of banking regulation
102
Journal of economics & business
102
Journal of international money and finance
98
Journal of risk and financial management : JRFM
96
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ECONIS (ZBW)
101
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1
Managing brand identity : effects on the employees
Bravo, Rafael
;
Buil, Isabel
;
De Chernatony, Leslie
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 2-23
Persistent link: https://www.econbiz.de/10011617832
Saved in:
2
Brand value proposition for bank customers in India
Moorthi, Y. L. R.
;
Mohan, Bijuna C.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 24-44
Persistent link: https://www.econbiz.de/10011617835
Saved in:
3
Banking system trust, bank trust, and bank loyalty
Esterik-Plasmeijer, Pauline W. J. van
;
Raaij, Willem …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011617852
Saved in:
4
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
5
Application of the theory of planned behavior to customer switching intentions in the context of bank consolidations
Farah, Maya F.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 147-172
Persistent link: https://www.econbiz.de/10011617869
Saved in:
6
Advertising effectiveness on financial performance of banking sector : Turkey case
Acar, Merve
;
Temiz, Hüseyin
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 649-661
Persistent link: https://www.econbiz.de/10011729040
Saved in:
7
The role of positioning in the retail banking industry of Sub-Saharan Africa
Blankson, Charles
;
Ketron, Seth
;
Darmoe, Joseph
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 685-713
Persistent link: https://www.econbiz.de/10011729052
Saved in:
8
Consumers' switching motivations and intention in the case of bank mergers : a cross-cultural study
Farah, Maya F.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 254-274
Persistent link: https://www.econbiz.de/10011707780
Saved in:
9
Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram
;
Sultan, Parves
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
Saved in:
10
Efficiency of Qatari banking industry : an empirical investigation
Abdul-Hamid Abdul-Wahab
;
Bin Haron, Razali
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 298-318
Persistent link: https://www.econbiz.de/10011707947
Saved in:
11
Building customer loyalty in digital banking : a study of bank staff's perspectives on the challenges of digital CRM and loyalty
Larsson, Anthony
;
Viitaoja, Yamit
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 858-877
Persistent link: https://www.econbiz.de/10011788204
Saved in:
12
Quality and image of banking services : a comparative study of conventional and Islamic banks
Saleh, Md Abu
;
Quazi, Ali
;
Keating, Byron
;
Gaur, …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 878-902
Persistent link: https://www.econbiz.de/10011788220
Saved in:
13
Consumer initial trust toward internet-only banks in France
Kaabachi, Souheila
;
Mrad, Selima Ben
;
Petrescu, Maria
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 903-924
Persistent link: https://www.econbiz.de/10011788241
Saved in:
14
Effects of regulations and competition on the innovativeness-performance relationship : evidence from the financial services industry
Anning-Dorson, Thomas
;
Nyamekye, Michael Boadi
;
Odoom, …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 925-943
Persistent link: https://www.econbiz.de/10011788246
Saved in:
15
Mediation role of brand preference on bank advertising and customer loyalty : a developing country perspective
Amoako, George Kofi
;
Anabila, Peter
;
Effah, Ebenezer Asare
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 983-996
Persistent link: https://www.econbiz.de/10011788289
Saved in:
16
Consumer perceptions of online banking in Spain using netnography : a positioning story
Clemente-Ricolfe, Jose-Serafin
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 966-982
Persistent link: https://www.econbiz.de/10011788290
Saved in:
17
The impact of perceived service quality dimensions on customer satisfaction : an empirical study on public sector banks in India
Kant, Rishi
;
Jaiswal, Deepak
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 411-430
Persistent link: https://www.econbiz.de/10011731400
Saved in:
18
Do consumers subjectively perceive relationships in objectively defined relational, interimistic, and transactional exchange in financial services?
Eriksson, Kent
;
Hermansson, Cecilia
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 472-494
Persistent link: https://www.econbiz.de/10011731471
Saved in:
19
The influence of culture on trust in B2B banking relationships
Houjeir, Roudaina
;
Brannan, Ross
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 495-515
Persistent link: https://www.econbiz.de/10011731545
Saved in:
20
Mediators of the relationship between service quality and customer loyalty : evidence from the banking sector in Zimbabwe
Makanyeza, Charles
;
Chikazhe, Lovemore
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 540-556
Persistent link: https://www.econbiz.de/10011731623
Saved in:
21
Patterns of new service development processes in banking
Martovoy, Andrey
;
Mention, Anne-Laure
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
1
,
pp. 62-77
Persistent link: https://www.econbiz.de/10011540043
Saved in:
22
Service quality in bank during an economic crisis
Monferrer-Tirado, Diego
;
Guillén, Marta Estrada
;
Roig, …
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
2
,
pp. 235-259
Persistent link: https://www.econbiz.de/10011486818
Saved in:
23
Formal ties in financial networks : professional clusters in financial services marketing
Borg, Erik
;
Vigerland, Lars
;
Winroth, Karin
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
2
,
pp. 260-275
Persistent link: https://www.econbiz.de/10011486826
Saved in:
24
A meta-analysis of satisfaction in the banking sector
Ladeira, Wagner Junior
;
Santini, Fernando de Oliveira
; …
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
6
,
pp. 798-820
Persistent link: https://www.econbiz.de/10011618691
Saved in:
25
The roles of employee job satisfaction and organizational commitment in the internal marketing-employee bank indentification relationship
Bailey, Ainsworth Anthony
;
Albassami, Faisal
; …
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
6
,
pp. 821-840
Persistent link: https://www.econbiz.de/10011618692
Saved in:
26
Customer value proposition, corporate transformation and growth in Caribbean financial firms
Smith, Trevor Alexander
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
6
,
pp. 885-903
Persistent link: https://www.econbiz.de/10011618696
Saved in:
27
How personal advisors make a difference in serving "almost rich" bank customers
Wahlberg, Olof
;
Öhman, Peter
;
Strandberg, Christer
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
6
,
pp. 904-923
Persistent link: https://www.econbiz.de/10011618697
Saved in:
28
Variable portfolio proposal for banking efficiency assessment
Macoris, Lucas Serrao
;
Salgado, Alexandre Pereira <Jr>
; …
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
7
,
pp. 985-1008
Persistent link: https://www.econbiz.de/10011618709
Saved in:
29
Impact of service quality on customer satisfaction in private and public sector banks
Paul, Justin
;
Mittal, Arun
;
Srivastav, Garima
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
5
,
pp. 606-622
Persistent link: https://www.econbiz.de/10011606120
Saved in:
30
Market orientation, learning orientation and business performance : the mediating role of innovation
Mahmoud, Mahmoud Abdulai
;
Blankson, Charles
; …
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
5
,
pp. 623-648
Persistent link: https://www.econbiz.de/10011606138
Saved in:
31
Community bank product design within an asymmetric competitive market : an X-efficiency approach
McKee, Gregory
;
Kagan, Albert
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
5
,
pp. 752-772
Persistent link: https://www.econbiz.de/10011606430
Saved in:
32
Customer relationship management : an approach to competitive advantage in the banking sector by exploring the mediational role of loyalty
Bhat, Suhail Ahmad
;
Darzi, Mushtag Ahmad
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 388-410
Persistent link: https://www.econbiz.de/10011593782
Saved in:
33
Predictors of customer loyalty in the Pakistani banking industry : a moderated-mediation study
Saleem, Muhammad Abid
;
Zahra, Sadaf
;
Ismail, Hina
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 411-430
Persistent link: https://www.econbiz.de/10011593803
Saved in:
34
Performance impact of mobile banking : using the task-technology fit (TTF) approach
Tam, Carlos
;
Oliveira, Tiago
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
4
,
pp. 434-457
Persistent link: https://www.econbiz.de/10011593829
Saved in:
35
A model of customer-centric banking practices for corporate clients in Bangladesh
Andaleeb, Syed S.
;
Rashid, Mamunur
;
Rahman, Quazi Akhlaqur
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
4
,
pp. 458-475
Persistent link: https://www.econbiz.de/10011593881
Saved in:
36
The effects of traditional practices on modern banking system
Mittal, Divya
;
Agrawal, Shiv Ratan
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
4
,
pp. 476-500
Persistent link: https://www.econbiz.de/10011593889
Saved in:
37
CSR communication on corporate websites compared across continents
Hetze, Katharina
;
Winistörfer, Herbert
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
4
,
pp. 501-528
Persistent link: https://www.econbiz.de/10011593895
Saved in:
38
Services branding triangle : examining the triadic service brand promises for creating a strong brand in banking industry
Pinar, Musa
;
Girard, Tulay
;
Trapp, Paul
;
Eser, Zeliha
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
4
,
pp. 529-549
Persistent link: https://www.econbiz.de/10011593969
Saved in:
39
Online corporate social responsibility (CSR) disclosure in the banking industry : evidence from Turkey
Kiliç, Merve
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
4
,
pp. 550-569
Persistent link: https://www.econbiz.de/10011593982
Saved in:
40
The effects of empathy and listening of salespeople on relationship quality in the retail banking industry : the moderating role of felt stress
Itani, Omar S.
;
Inyang, Aniefre Eddie
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 692-716
Persistent link: https://www.econbiz.de/10011456301
Saved in:
41
Modeling and analysis of bank customer satisfaction using neural networks approach
Zeinalizadeh, Nooshin
;
Shojaie, Amir Abbas
; …
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 717-732
Persistent link: https://www.econbiz.de/10011456303
Saved in:
42
Online banking adoption : a factor validation and satisfaction causation study in the context of Indian banking customers
Sikdar, Pallab
;
Kumar, Amresh
;
Makkad, Munish
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 760-785
Persistent link: https://www.econbiz.de/10011456305
Saved in:
43
Perception of bank employees' towards working environment of selected Indian universal banks
Kaur, Gagandeep
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
1
,
pp. 58-77
Persistent link: https://www.econbiz.de/10010530074
Saved in:
44
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
1
,
pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
Saved in:
45
Interactive effects of personal and organizational resources on frontline bank employees’ job outcomes : the mediating role of person-job fit
Sengupta, Aditi Sarkar
;
Yavas, Ugur
;
Babakus, Emin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
7
,
pp. 884-903
Persistent link: https://www.econbiz.de/10011490746
Saved in:
46
Customer personality and relationship satisfaction : empirical evidence from Indian banking sector
Mishra, Vishal
;
Vaithianathan, Sridhar
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
2
,
pp. 122-142
Persistent link: https://www.econbiz.de/10011326063
Saved in:
47
Innovation adoption across self-service banking technologies in India
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
2
,
pp. 96-121
Persistent link: https://www.econbiz.de/10011326064
Saved in:
48
Spatial analysis of the distribution and determinants of bank branch presence in Ghana
Ansong, David
;
Chowa, Gina A. N.
;
Adjabeng, Bernice Korkor
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
3
,
pp. 201-222
Persistent link: https://www.econbiz.de/10011383533
Saved in:
49
Customers' emotional reactions in the banking industry
Marinkovic, Veljko
;
Obradovic, Vladimir
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
3
,
pp. 243-260
Persistent link: https://www.econbiz.de/10011383550
Saved in:
50
Customer satisfaction and loyalty in the United Arab Emirates banking industry
Sayani, Hameedah
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
3
,
pp. 351-375
Persistent link: https://www.econbiz.de/10011383622
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