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isPartOf:"Faculty & research / Insead : working paper series"
~subject:"Relationship marketing"
~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
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Relationship marketing
Consumer behaviour
283
Konsumentenverhalten
283
Online retailing
92
Online-Handel
92
E-commerce
49
Electronic Commerce
49
Internet marketing
48
Online-Marketing
48
Beziehungsmarketing
46
Social Web
40
Social web
40
Customer satisfaction
37
Kundenzufriedenheit
37
Einzelhandel
34
Retail trade
34
Brand management
23
Confidence
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Dienstleistungsqualität
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Markenführung
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consumer behaviour
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Netessine, Serguei
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Singh, Jasjit
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Teng, Nina
3
Bajpai, Naval
2
Das, Gopal
2
Jain, Dipak
2
Khare, Arpita
2
Singh, Siddarth S.
2
Acharyulu, G. V. R. K.
1
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1
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1
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1
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1
Al-Dmour, Hani
1
Al-Dmour, Rand H.
1
Alhorani, Alaa
1
Anh Chi Phan
1
Arroyo, Pilar
1
Aslam, Faheem
1
Awan, Tahir Mumtaz
1
Bateman, Patrick J.
1
Belanche, Daniel
1
Berger, Katja L.
1
Bhardwaj, Preshth
1
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INSEAD
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Faculty & research / Insead : working paper series
International journal of electronic marketing and retailing : IJEMR
Journal of retailing and consumer services
459
Journal of business research : JBR
338
International journal of hospitality management
164
The journal of services marketing
116
The journal of product & brand management
97
The journal of brand management : an international journal
77
Journal of the Academy of Marketing Science
76
Journal of hospitality marketing & management
72
Psychology & marketing
72
Cogent business & management
70
Asia Pacific journal of marketing and logistics
68
International journal of contemporary hospitality management
68
Journal of retailing
66
Journal of travel and tourism marketing
66
The service industries journal
63
Journal of strategic marketing
60
Journal of service management
55
Industrial marketing management : the international journal for industrial and high-tech firms
54
Journal of marketing
51
Marketing intelligence & planning
51
European journal of marketing : EJM
50
Journal of service research : JSR
49
International journal of retail & distribution management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Services marketing quarterly
48
Tourism management : research, policies, practice
47
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
The international review of retail, distribution and consumer research
46
International journal of internet marketing and advertising : IJIMA
44
SpringerLink / Bücher
44
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
42
International journal of retail and distribution management
42
The international journal of bank marketing : IJBM
41
Service business
40
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
36
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
36
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
International journal of electronic customer relationship management : IJECRM
32
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1
Healthy in the wrong way : mismatching of marketers' food claim use and consumers' preferences in the United States but not France
Chandon, Pierre
;
Cadario, Romain
-
2022
-
Revised version of 2021/40/EFE
Persistent link: https://www.econbiz.de/10013371298
Saved in:
2
Do health-brand fan pages satisfy their consumers' desires?
Castillo, Gricel
;
Carrete-Lucero, Lorena de la Paz
; …
- In:
International journal of electronic marketing and …
13
(
2022
)
1
,
pp. 83-104
Persistent link: https://www.econbiz.de/10012695459
Saved in:
3
Precommitment-based pricing
Berger, Katja L.
;
Schamp, Christina
;
Heitmann, Mark
; …
-
2021
Persistent link: https://www.econbiz.de/10012605689
Saved in:
4
Cause-related marketing online trust and purchase intention : investigating the role of CSR, cause involvement, perceived value and the moderating role of donation magnitude
Shah, Suraj
;
Vasavada, Maurvi
;
Sharma, Mahendra
- In:
International journal of electronic marketing and …
14
(
2023
)
2
,
pp. 139-155
Persistent link: https://www.econbiz.de/10014310002
Saved in:
5
The impact of touchpoints on customer engagement : the mediating role of relationship quality and brand attachment
Surasak Suthongwan
;
Chanongkorn Kuntonbutr
- In:
International journal of electronic marketing and …
14
(
2023
)
2
,
pp. 156-170
Persistent link: https://www.econbiz.de/10014310005
Saved in:
6
Antecedents and outcomes of omnichannel retail customer experience
Nguyen Hai Ninh
;
Tran Manh Dung
- In:
International journal of electronic marketing and …
14
(
2023
)
2
,
pp. 171-189
Persistent link: https://www.econbiz.de/10014310008
Saved in:
7
How e-service quality influence post-purchase behaviour : the mediating role of perceived value and the moderating of perceived risk
Ha Thu Nguyen
;
Anh Chi Phan
;
Phuong Hien Nguyen
- In:
International journal of electronic marketing and …
14
(
2023
)
3
,
pp. 257-274
Persistent link: https://www.econbiz.de/10014310029
Saved in:
8
Twenty years of online customer experience : a bibliometric review and research agenda
Goyal, Mehak
;
Deshwal, Pankaj
- In:
International journal of electronic marketing and …
13
(
2022
)
2
,
pp. 137-156
Persistent link: https://www.econbiz.de/10013255646
Saved in:
9
Interactive websites of e-malls instigate intentions to generate e-WoM
Awan, Tahir Mumtaz
;
Latif, Tayyaba
;
Aslam, Faheem
; …
- In:
International journal of electronic marketing and …
13
(
2022
)
3
,
pp. 319-333
Persistent link: https://www.econbiz.de/10014309741
Saved in:
10
The importance of service convenience and temporal personality for omnichannel customer equity and shopping behaviour
Park, Joonyong
;
Kim, Renee B.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 443-465
Persistent link: https://www.econbiz.de/10014309990
Saved in:
11
An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM
Ranjan, Priyadarshi
;
Acharyulu, G. V. R. K.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
Saved in:
12
Factors underlying brand trust for affecting brand love leading to customers' purchase intention in Indian hypermarkets
Deependra Singh
;
Bajpai, Naval
;
Kulshreshtha, Kushagra
- In:
International journal of electronic marketing and …
12
(
2021
)
3
,
pp. 254-284
Persistent link: https://www.econbiz.de/10012598426
Saved in:
13
How to satisfy him and her, and get loyalty in mobile commerce shopping application
Panitharn Juntongjin
- In:
International journal of electronic marketing and …
12
(
2021
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012509359
Saved in:
14
A conjoint analysis of customers' preferences for e-banking channels
Saxena, Noopur
;
Gera, Navneet
;
Nagdev, Kritika
;
Di …
- In:
International journal of electronic marketing and …
12
(
2021
)
1
,
pp. 52-68
Persistent link: https://www.econbiz.de/10012509384
Saved in:
15
Investigating value, loyalty, and trust as determinants of purchase intention on the Pinterest social media network
Sethna, Beheruz N.
;
Hazari, Sunil
;
Brown, Cheryl O.
- In:
International journal of electronic marketing and …
12
(
2021
)
2
,
pp. 171-195
Persistent link: https://www.econbiz.de/10012509421
Saved in:
16
The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender
Haverila, Matti J.
;
Haverila, Kai
;
McLaughlin, Caitlin
- In:
International journal of electronic marketing and …
12
(
2021
)
4
,
pp. 339-356
Persistent link: https://www.econbiz.de/10012669849
Saved in:
17
Philanthropic campaigns and customer behavior : field experiments on an online taxi booking platform
Singh, Jasjit
;
Teng, Nina
;
Netessine, Serguei
-
2017
-
Revised version of 2016/25/STR/TOM
Persistent link: https://www.econbiz.de/10011702943
Saved in:
18
Philanthropic campaigns and customer behavior : field experiments on an online taxi booking platform
Singh, Jasjit
;
Teng, Nina
;
Netessine, Serguei
-
2017
-
Revised version of 2017/27/STR/TOM
Persistent link: https://www.econbiz.de/10011712208
Saved in:
19
The determinants of website purchases : the role of e-custumer loyalty and word-of.mouth
Pereira, Hélia Gonçalves
;
Cardoso, Margarida
; …
- In:
International journal of electronic marketing and …
8
(
2017
)
2
,
pp. 136-156
Persistent link: https://www.econbiz.de/10011796490
Saved in:
20
Building customer engagement and brand loyalty through online social media : an exploratory study
Ningthoujam, Sombala
;
Manna, Reshmi
;
Gautam, Vikas
; …
- In:
International journal of electronic marketing and …
11
(
2020
)
2
,
pp. 143-160
Persistent link: https://www.econbiz.de/10012227519
Saved in:
21
The effect of customer lifestyle patterns on the use of mobile banking applications in Jordan
Al-Dmour, Rand H.
;
Al Haj Dawood, Emilia
;
Al-Dmour, Hani
; …
- In:
International journal of electronic marketing and …
11
(
2020
)
3
,
pp. 239-258
Persistent link: https://www.econbiz.de/10012251130
Saved in:
22
Building customer loyalty in online shopping : the role of online trust, online satisfaction and electronic word of mouth
Al-Adwan, Ahmad Samed
;
Kokash, Husam
;
Al-Adwan, Ahmad Samed
- In:
International journal of electronic marketing and …
11
(
2020
)
3
,
pp. 278-306
Persistent link: https://www.econbiz.de/10012251138
Saved in:
23
Philanthropic campaigns and customer behavior : field experiments in an online taxi booking company
Singh, Jasjit
;
Teng, Nina
;
Netessine, Serguei
-
2016
-
Revised version of 2016/20/STR/TOM
Persistent link: https://www.econbiz.de/10011577806
Saved in:
24
Analysing motivational factors influencing selection of commercial websites by consumer in the e-commerce (B2C)
Sameti, Ardalan
;
Khalili, Hamidreza
;
Sheybani, Hassan
- In:
International journal of electronic marketing and …
7
(
2016
)
1
,
pp. 39-65
Persistent link: https://www.econbiz.de/10011595025
Saved in:
25
Determinants of online journey and its influence on online customer satisfaction associated with online customer loyalty
Nurlaela, Siti
;
Ujang Sumarwan
;
Najib, Mukhamad
- In:
International journal of electronic marketing and …
10
(
2019
)
3
,
pp. 230-243
Persistent link: https://www.econbiz.de/10012106622
Saved in:
26
Customer satisfaction, loyalty and switching intent in retail service settings
Kamble, Aakash
;
Walvekar, Shubhangi
- In:
International journal of electronic marketing and …
10
(
2019
)
4
,
pp. 389-405
Persistent link: https://www.econbiz.de/10012168816
Saved in:
27
Retail service quality, satisfaction, and trust : the key to shopper loyalty in the context of the Indonesian traditional market
Najib, Moh Farid
;
Sosianika, Adila
- In:
International journal of electronic marketing and …
10
(
2019
)
4
,
pp. 425-440
Persistent link: https://www.econbiz.de/10012168820
Saved in:
28
Understanding the role of web-benefits in cross-buying
Vyas, Vishal
;
Raitani, Sonika
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011849102
Saved in:
29
Classifying customer "wow", "aha", and "cool" affect through arousal : a study on mobile users
Dubey, Prince
;
Bajpai, Naval
;
Guha, Sanjay
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 37-58
Persistent link: https://www.econbiz.de/10011849117
Saved in:
30
The role of communication channel in delivering service recovery in online shopping environment
Jung, Na Young
;
Seock, Yoo-Kyoung
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 59-76
Persistent link: https://www.econbiz.de/10011849121
Saved in:
31
Attract, captivate, and make them return: processing fluency effect on estimated shopping time and loyalty intention
Im, Hyunjoo
;
Ha, Young
- In:
International journal of electronic marketing and …
9
(
2018
)
2
,
pp. 126-144
Persistent link: https://www.econbiz.de/10011849127
Saved in:
32
Understanding customers' expectations for delivering satisfactory and competitive services experience
Wali, Andy Fred
;
Nwokah, N. Gladson
- In:
International journal of electronic marketing and …
9
(
2018
)
3
,
pp. 254-268
Persistent link: https://www.econbiz.de/10011925508
Saved in:
33
Analyzing recurrent customer purchases and unobserved defections : a Bayesian data augmentation scheme
Borle, Sharad
;
Singh, Siddarth S.
;
Jain, Dipak
-
2013
Persistent link: https://www.econbiz.de/10010188604
Saved in:
34
Modeling sources of heterogeneity in customer lifetime purchase behavior
Jain, Dipak
;
Singh, Siddarth S.
-
2013
Persistent link: https://www.econbiz.de/10009786190
Saved in:
35
Impact of social relationships on electronic word of mouth in social networking sites : a study of Indian social network users
Sahrma, Smita
;
Rehman, Asad
- In:
International journal of electronic marketing and …
8
(
2017
)
2
,
pp. 93-115
Persistent link: https://www.econbiz.de/10011796485
Saved in:
36
Switching behaviour model in the Jordanian internet sector : an integration of the TPB and customer loyalty
Al Naimi, Husam
;
Al Khasawneh, Mohammad Hamdi
- In:
International journal of electronic marketing and …
8
(
2017
)
3
,
pp. 185-211
Persistent link: https://www.econbiz.de/10011849090
Saved in:
37
Managing quality and customer trust in the e-retailing servicescape
Bateman, Patrick J.
;
Ulusoy, Emre
;
Keillor, Bruce D.
- In:
International journal of electronic marketing and …
8
(
2017
)
3
,
pp. 232-257
Persistent link: https://www.econbiz.de/10011849094
Saved in:
38
Moderating role of product type in the relationship between e-retailer service attributes and customer satisfaction
You, Yanfen
;
Bhatnagar, Amit
;
Ghose, Sanjoy
- In:
International journal of electronic marketing and …
8
(
2017
)
4
,
pp. 316-330
Persistent link: https://www.econbiz.de/10011858769
Saved in:
39
Usability, interactivity, website personality and consumers' responses : a case of internet service provider
Akrimi, Yosra
- In:
International journal of electronic marketing and …
7
(
2016
)
3
,
pp. 204-228
Persistent link: https://www.econbiz.de/10011648266
Saved in:
40
Linkages between brand parity, coupon proneness, sales proneness, brand trust and purchase decision involvement : an empirical check
Bhardwaj, Preshth
;
Das, Gopal
;
Khare, Arpita
- In:
International journal of electronic marketing and …
6
(
2015
)
3
,
pp. 194-213
Persistent link: https://www.econbiz.de/10011523761
Saved in:
41
Impact of store image on store loyalty and purchase intention : does it vary across gender?
Das, Gopal
- In:
International journal of electronic marketing and …
6
(
2014
)
1
,
pp. 52-71
Persistent link: https://www.econbiz.de/10010483692
Saved in:
42
Influence of loyalty programmes on satisfaction and retail store loyalty
Deepa, S.
;
Chitramani, P.
- In:
International journal of electronic marketing and …
6
(
2014
)
2
,
pp. 89-111
Persistent link: https://www.econbiz.de/10011347648
Saved in:
43
Putting a face with a name : avatars, relationship marketing and service failure/recovery
Taylor, David G.
- In:
International journal of electronic marketing and …
3
(
2010
)
4
,
pp. 363-381
Persistent link: https://www.econbiz.de/10009234911
Saved in:
44
Online social networks in the travel sector
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
International journal of electronic marketing and …
3
(
2010
)
4
,
pp. 321-340
Persistent link: https://www.econbiz.de/10009234913
Saved in:
45
The consumers' predisposition towards enrolling for retail loyalty cards : the Indian retail story
Rakesh, Sapna
;
Khare, Arpita
- In:
International journal of electronic marketing and …
2
(
2008/09
)
4
,
pp. 378-396
Persistent link: https://www.econbiz.de/10003863816
Saved in:
46
Relating to customers : how and when to strengthen your customer relationships
Malaviya, Prashant
(
contributor
);
Spargo, Sarah
(
contributor
)
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001656808
Saved in:
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