The Public Economics Area Conference will take place as an on-site event in Munich and we are pleased to welcome Nathaniel Hendren (Harvard University) as the keynote speaker. On the evening of the first day of the conference, the Richard Musgrave Lecture will be delivered by Rosanne Altshuler...

This conference has been cancelled.

Financial services customers are using more and more channels – such as call centres, online banking etc. This trend looks permanent, but must be managed carefully and efficiently, as the cost of using more channels continues to grow. This year’s Efma Congress will therefore look at the...