Дигиталните административни услуги, предоставяни от висшите училища на студентите – предизвикателства и добри практики на ИУ – Варна

This paper examines the digital administrative services provided to students in the course of their studies. The study advocates the need for digitalization of the processes and their adequate regulation in order to comply with the current social processes and ensure the quality of the educational service. The paper presents the issues in two interrelated aspects - from the legal point of view, given the normative analysis of the applicable regulations, and from the informatics point of view. Based on the analysis, conclusions are made concerning the digitalization of administrative services provided to students in higher education. The experience of UE-Varna is presented, both in terms of basic parameters of digitalization of processes and internal regulations.