A call for learning! : the challenge of realizing learning in call centres
Eira Andersson and Anna Berg Jansson
| Year of publication: |
2010
|
|---|---|
| Authors: | Andersson, Eira ; Berg Jansson, Anna |
| Published in: |
Workplace learning : concepts, measurement and application. - New York, NY : Routledge, ISBN 978-0-203-85008-4. - 2010, p. 167-181
|
| Subject: | Callcenter | Call centre | Lernprozess | Learning process | Lernende Organisation | Learning organization | Lernen | Learning |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003977075