A Case study in the framework of crisis communication: Turkish Airlines Crisis in 2012

Crisis is an event that any kind of organization may experience any time. So crisis is an important concept for the field of public relations. While surviving any kind of crisis two key concepts grab attention, which are crisis management and crisis communication. In this case study, Turkish Airlines crisis in 2012 was examined in the framework of crisis communication. To explain the background of the crisis, after the proposal of the bill of law, which prohibits strike on aviation sector in Turkey to the Grand National Assembly of Turkey, Turkish airlines staff who are the members of The Voice of Aviation Workers in Turkey (Hava-i