A combined AHP-TOPSIS-DEMATEL approach for evaluating success factors of e-service quality : an experience from Indian banking industry

Vivek Agrawal, Nitin Seth, Jitendra Kumar Dixit

Year of publication:	2022
Authors:	Agrawal, Vivek ; Seth, Nitin ; Dixit, Jitendra Kumar
Subject:	AHP \| Banks \| DEMATEL \| e-Service quality \| TOPSIS \| Dienstleistungsqualität \| Service quality \| Indien \| India \| Electronic Commerce \| E-commerce \| AHP-Verfahren \| AHP approach \| Erfolgsfaktor \| Success factor \| Bank \| Qualitätsmanagement \| Quality management

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